YOINSReviews 1,604

I am looking for the item I purchased from your damn COMPANY! And viewing these complaints from others who have used your company I am furious! YOUR COMPANY has no other means of contact by phone other then a freaking international! No toll`free numbers? Your company is greedy! I would not order from you again if you were the last website on the internet! If I don't receive my package I am contacting the Better Business Bureau! Receipt# **************! Send my order or return my damn money! And I will warn everyone in ear shot NOT to ever order from you!

Their return policy states that you can make a return within 14 day for any reason if you are not completely satisfied, good luck! Their products are shipped poorly packaged and with no invoice, no return forms, nothing. If you want to make a return you have to email their customer service, they took 8 days to get back to me, it has now been 10 days since they have been in touch and they simply DO NOT DO RETURNS! I have ordered so many items on line and I have never been interrogated they way they treat you. They want to exactly why the return, in my case it just looks cheap, loose and terrible on, so they want me to just exchange for another size, take pictures of it on me and send to them so they can judge whether or not it is the right size, are you kidding me?
Unfortunately I am now dealing with Paypal to get my money back, what a hassle,
DO NOT BUY FROM THIS COMPANY! Oh, and if you are allowed to make a return you have to pay shipping to China, costs almost as much as the item, what a waste of time, energy and money, never again.

For a first timer like me, customer service was really bad. I know because I am a customer service representative for 6yrs and I know what excellent or even good customer service means. I was checking wherey item was and I was told: "could you please wait for a few days..."
That is just so rude! Even their Chat service is very bad. I made sure the item will be delivered earlier coz I paid more for faster delivery timeframe but it seems like I am not getting the service I was supposed to get.

Yoins are pleasant, polite and professional people to deal with if you want to shop online and get things delivered efficiently to your door. I received my goods within the stated time-frame. (I got some beautiful silver jewellery) There was nothing wrong with the quality and they looked exactly as advertised in their pictures. Yoins are fair and true to their word - which is spoken in fluent and correct English. I would advise online shoppers that in order to avoid disappointment, they need to research the size variations of shoes and clothes for each country as they differ. I would most certainly deal with Yoins again. Thank you Vivian and all at Yoins!.

I've made almost 10 orders from Yoins in the past year, and each time I'm even more satisfied with the items! They offer wide range of items for every style and size, the materials they use are of high quality (which I didn't expect, because of the low prices you assume they would cut back on quality) and the shipping is fairly fast (3 weeks regular shipping).

I recently had an issue with one item of my order, but customer service answered and helped me in just a couple of hours time. I'm just stunned by this site, possibly my favorite and best online shopping experience!

I have been contacting Yoins.com about my order last Dec. 2,2015 but up to know I have not received my items. It's been almost two months but i have not received the dresses. I ordered it to use it supposedly for christmas events that I will be attending but up to now no news yet. I emailed their customer service but they said that I should be contacting my local postal office. I expect that It will be delivered right at my door step, but now they tell me that I have to contact my local post office.

I demand for a complete refund of my order since my events were already thru and I have doubled my expenses since I have to buy a new dresses for my events.

Beautiful dresses for a great price. Unfortunately I bought a dress that didn't fit my body as I had hoped, which was completely a mistake on my part, not yoins. In the process of returning the dress, the customer service was great! The person helping me was named Vivian. She stayed on top of things and made sure I got my refund even after I retuned the dress 2 and a half weeks later than I told her I would. I have had so much trouble with returns from other companies, but I had absolutely no problems with Yoins. I wish every dress company was this great! I recommend buying from Yoins.

I waited TWO months after ordering to receive my two items. I ordered a lace up body suit top and a lace dress. Both the top and under layer of the lace dress were made of that cheap Halloween costume material. I wore the dress once and the cheap plastic zipper broke, and as for the lace up top I am NEVER wearing because the unbreathable costume material makes it appear as though I'm dressed up as a pirate. DO NOT waste your time or money. Even though it is not expensive, it is NOT worth it.

My order was missing and was not delivered to my house. Even though the tracking says it was, it was clearly not and I had checked thoroughly everyday for a week for the package, which did not come. Every day I contacted the customer service they told me to wait. They did not offer to check with the post office or issue a re-order, they simply kept saying wait. It has been 2 weeks since the offical order date that it shouldn't have been, and the customer service representatives did not help me at all.