Wordans CA Reviews Summary
Wordans CA has a rating of 3.1 stars from 446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wordans CA most frequently mention customer service, free shipping and timely manner. Wordans CA ranks 29th among T Shirts sites.
Is this an existing company or just fake?
There's no telephone ("number deleted" although they have a 0800 on their website! Email customer service is not existent - no one cares at this company about customers!?
I've ordered more 4 weeks ago, with a promised delivery within 15-18 days. Still nothing to be seen here. More does the tracking shows any progress other than the delivery is "being processed"!
I cannot recommend at all - keep away of this online shop!
I received my merchandise in a timely manner. I love the shirts & the material that they are made out of!
Package was refused and no refund. No customer service, no phone, no response to emails. I cant quite believe they want a review.
Hi there,
Could you please provide an order ID number? I will make sure you receive your refund in a timely manner.
Have a great day!
I can understand what many of the reviewers have said about communication as I experienced the same issue with the phone situation. Add to that that the order was for an exhibition and had to be delivered to an address in France and we had no plan B on this big furniture order. However they delivered as promised and really "bent over backwards" to get the delivery to me on time, but I did have a few sleepless nights. Best use the email to contact them as I dealt with one of the UK assistants who kept me in the loop. They are definitely not a scam company but they do need to address their communications.
They are horrible and a huge waist of time 9 days and still no shippment. Lied to through email wow a company that needs to just go out of business because of how untruthful they are to there customers.
Hi Jeanitra,
Could you please provide the order ID? A customer service representative will help you resolve this issue.
Have a great day!
Shipping was extremely fast, and the product is exactly what we needed, we will be shopping at Wordans for all of our office purchases.
Order a glass round dining table at September 20,2017! They charged my money right the way... but order in progress shipping soon for 2 WEEKS! Sent multiple emails for updates, NO RESPONSE! After that, I decided to cancel my order and informed them by email. They finally response to me 4 BUSINESS DAYS LATER! At the same time, they sent email said it has been shipped! If I need return, they will charge me 20% restocking fee,,, I already told them to cancel my order 5 days ago before shipped. WORST COMPANY EVER! I put negative review on resellerratings.com too, but they delete my review few days later! NO wonder why the rating is high over there... Its SCAM!
Hi there,
We're extremely sorry about this issue. Please provide an order id number so a customer service representative will help you solve this issue.
Thank you!
Honestly the prices for their blanks are great. Shipping price was too good to be true. Then I realized, I was tricked. IT IS too good to be true. It's been about 10 days now and I haven't received anything. I live in CA and their shipping map says CA shipments take 3 days, but nope. I can't even track my order because they didn't give me a legitimate tracking number. I've called many times but no answer. I'm 90& sure that this is a scam site. And what's worse is you can't even get a refund. I seriously hope that they fix this. Terrible service. I would rather pay $5 more per shirt somewhere else since their services are way better than this.
Hi Austin,
Could you please provide a tracking number and a customer service representative will contact you shortly to help you solve this issue. Have a great day!
Order #******* was placed on september 27th and i haven't received any info on whether my package has been shipped or not. Wordans needs to get pick up their mess and get their stuff together. Its embarrassing.
Hi Shenron,
A customer service representative will contact you shortly and will help you solve this problem. Have a great day!
Order #******* placed on September 25. Received an extra confirmation on September 27. And yet, STILL haven't received any shipping details after 8 (!) working days. Customer service is unreachable in every kind of way.
Website says furniture should be delivered within 10-12 business days... I'd love to see that.
Hi Elien,
We're extremely sorry about this issue and for the inconvenience this may have caused. Please note that I will have a customer service representative communicate with you and help you solve this problem.
Have a great day!
Copy and pasting last comment because the exact thing happen with me! "I want to cancel my order. Apparently it's still processing. Every number I have tried to call is no longer in service. Pretty sure this company is a scam. Wish I would have googled them before giving them my credit card information". I don't know if its a scan but who has a company that you cant reach and why is our stuff still processing? Never a-damn-gain
Hi Marquita,
We're sorry you're having issues. Could you please provide your order id so a customer service representative can assist you and help you solve this problem?
Have a wonderful day!
I want to send back ATC F201 - Pro Fleece Full Zip Hooded Sweatshirt and they don't give me instructions on how to proceed. The reason I'm sending it back is the high price of this poor quality product
Dear Alessandro,
Unfortunately, we do not have any information currently on the return of your order.
If you could provide us with the RA number provided to your to return the item, we could look into the matter further for you.
Please let us know, thank you.
Dave
Wordans Team,
I have written multiple multiple times regarding this order #******* placed on September 18 2017. This order was promised to be shipped to reach within 4-5 business days. The status said '"being processed and should be shipped soon"'
Tried reaching through email, web form multiple times. Even the phone number is a scam.
How to deal with this?
Hello, Sandhya,
We are deeply sorry for the delay with your order. The order has now been processed by the warehouse and is currently waiting to be scan by UPS.
You should have received the tracking number via email.
I'd like information about my order *******. Order has been processing for quite a while and supposedly the item was in stock at the time of purchase. Sent an email and have got no response. Tried calling the # on the website and seems like a fake phone number.
Dear Liam,
We are sorry about the delay with your order.
We will have our customer service look into it right away,
Unfortunately, our phone lines are currently down and no numbers should active at the moment
Please let us know if you need anything else.
Best regards
Dave
Wordans Team
I placed my order 2 weeks ago and its still "being processed and should be shipped soon". According to their FAQ:
Q: When will I receive my order?
Once you place an order on our website we will review it right away, assign it to the closest warehouse to your location and prepare / pack the requested items.
If orders are placed before noon your order should be shipping out that same day!
Then, depending on the shipping option you chose, your order should arrive within 1-4 business days.
A tracking number will be automatically sent to you by email as soon as your order ships out.
1-4 Business days!? If they can't meet their promised date, they should update their statements. I wouldn't have ordered from them if I had known that they were going to take this long.
Dear Connie,
We are sincerely sorry for the delay with your order and would like to apologise.
Please let us know your order details and we can look into resolve the situation for you.
We would be happy to help
Please let us know.
Best regards
Dave
Wordans Team,
I have constantly went back and forward with whomever "Dave" is via email. I assume my $34.07 is just a lost. I have not been refunded my money as promised. This company is not real. The last email I sent was on 10/2/17 and haven't got a response. I WILL NEVER IN LIFE ORDER AGAIN. UPDATES: MY MONEY WAS REFUNDED ON TODAY 10/4/2017...
Dear Nyesha,
We are sorry to hear about this, please provide us with more details so we can look into this for you.
I do not believe you receive a fake tracking number unless an error occurred, but we would like to get to the bottom of this.
Please provide us more details and we will look into resolve the case for you.
Best regard
Dave
Wordans Team,
Love the T shirts! Really recommend, great quality, we're shipped in 3 days.
Thanks guys will order again
I ordered one simple shirt and it took them FIVE weeks to response with a sorry its taken so long email. Now we are in week SEVEN. All I have is a fake shipping number, no shirt, and I'm down 10 bucks... And watch will try and write a response to this review and talk more BS on here. DOooO NoOOOoT ORDER FROM THERE!
Hello Michael, your review is very concerning to us and we would like to help fix the issue.
We are deeply sorry for this, please let us know order details and we can look into the matter for you.
And we would happy provide compensation for the inconvenience of the experience. Thank you.
Dave
Wordans Team,
Same story that everyone here is telling. I ordered 4 chairs (Order Nr. *******). Delivery was supposed to be 3-4 days. Waited 4 weeks now and I am reporting this issue to my credit card company and my attorney to resolve the issue, as Wordans seems to have no interest in fulfilling their obligations.
Good morning Jasper,
We are sorry about the delay with your order, it seems the chairs where awaiting stock.
Unfortunately we are not able to deliver furniture in 3-4 days and more information can be found about ur shipping policies below.
https://www.wordans.de/display/shipping_information
Our customer service are working to resolve the issue with you but please let us know if there is anything else we can do to assist you further.
Best regards
Dave
Wordans Team,
Order 24 Hoodies Thursday and still havent received a updated but money was took from my account and my i tems are still being processed. Emailed them twice no response. Just want my refund back. *******@icloud.com Id number *******
Hello Kevon,
Thank you for choosing to shop with Wordans,
We are sorry if you did not receive a confirmation email and invoice should have just been sent to you, please let us know if you did not receive it.
As there may be an error with the email address you provide us.
I will also contact the warehouse for you to make sure your order it shipped out soon.
Once your order has been released you will receive an email with all the tracking information.
Please let us know if you need anything else.
Best regards
Dave
Wordans Team,
From the business
Cheap wholesale products for everyone. Bulk discounts, no minimum. Buy at crazy wholesale prices.
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Hi there,
Could you please provide an order ID? We will be more than happy to help you resolve this issue you've been having. We're sorry about the inconvenience this may have caused.
Have a great day!