I made an order like 6 months ago and I never received my package. DO NOT EVER USED THIS COMPANY...

I am extremely unsatisfied with Wordans. I made an order of 87 items on December 11th, 2017 at 6:06pm. I received an email letting me know they received my order and I would receive another when the items were shipped. On December 15th at 7:14am, I emailed Wordans customer service because the handling time was not listed under the "shipping information" tab, on the website. Customer service responded at 11:30am (reasonable time). The email stated there had been a delay and my order would ship in the next 7-10 business days. I responded to this email, same day at 4:24pm, asking to set up a refund because I was unaware of any delays and needed the product well before 7-10 more days. I got no response. On the morning of Tuesday, December 19th, I received an email at 3:09am letting me know my order had been partially shipped. I emailed customer service at 5:52am, mentioned the email I sent 4 days ago and again asked for a refund. (I made an order with jiffy shirts.com on December 16th with a guaranteed arrival on December 19th) I mentioned the response time in previous conversations were very reasonable and I was unaware of how they "missed" the email of me asking for a refund. I received a response at 9:42am, same day, notifying me they attempted to cancel the order but they were unable to because the "... order had already been processed past the point of cancellation, and in this case, shipped too." (interesting because I was told 7-10 business days) I responded I was unaware they attempted anything because it was never communicated and that I will ship the boxes back as soon as I receive them. I then asked if I could be issued pre-paid return labels because of the miscommunication and Latiffe Issa (customer service rep) responded: "If you are not able to refuse, we will issue a return call tag. On December 20th at 5:38am, I let customer service know I was unable to refuse the package. No response. I forwarded them the same message on December 23rd at 8:00am. No response. I am disgusted at their communication. I feel as if I am communicating with scammers.

Their website looks more attractive than most and have many promotions but I will no longer support this business. In my opinion, communication beats appearance any day.

Also, Jiffy shirts' confirmation order email was much more detailed. It even included the delivery dates. I am not promoting Jiffy shirts. I am comparing the 2 to show what others have to offer.

I just had the WORST customer service experience EVER! I placed an order a few weeks ago to test them out I enjoyed the product but did not enjoy my order coming in multiple shipments but it was something I could deal with. I went online to my previous order and clicked on reorder and ordered more of the same items and placed my second order today for almost $300 and at the end after logging into my paypal and clicking to finish the order it pops up there is an error. For the next few hours I periodically checked to see if the order showed up because my paypal account was charged. I received an email from my credit card to make sure it wasn't fraud so of course became alarmed and called and the lady said I did not place an order; she then argued with me and I said I would send paypal info so I screenshot the paypal info and she said she didn't receive it and tried to hang up the phone saying she would email me about the issue I said no and she told me that she has other customers to help and she would not wait on the phone; I requested a supervisor and he was just as rude. He even asked me for my ACCOUNT PASSWORD? What type of company asks for someones password; but he said he needed it so he could go into the account and confirm that my order is not showing up and pretty much in other words called me a liar. So all I got out of this is that something happened and my acct was logged out from what I am guessing but he didn't care to find out, he didn't bother to care other than to send me a confirmation which that is not what I wanted so since he was not offering any resolution I will go back to my old shirt company they are a tad more but not a huge difference and I will NEVER order from this company nor would I recommend.