UPayCard has a rating of 3.5 stars from 119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPayCard most frequently mention and customer service. UPayCard ranks 7th among Payment Processing sites.
They refuse to verify my accounts or send funds. I have tried multiple times multiple bank accounts and they wont do it. Always an excuse; it's been months and still nothing. DO NOT use this company. I will be calling regulators in the UK. They need shut down.
Hi all users,
My business is daily import and export of goods, mainly textile and leather. We supply half of Europe and it's already a week now that all our cargos and ships are waiting in the port for payment confirmations from Andelskasse Bank.
We have lost coupkle of millions for the past week and the reason is KBH ANDELSKASSE. They are holding funds on an illegal basis.
Please advise what furthers steps should be indertaken.
Our partners are contacting newspapers and Danish police, is there anything else we can do?
I have been with UPayCard for a year. I was able to transfer money in and out with no problem. They make it real easy once your verified to deposit money and even convert it to bitcoin. Well, one day all of the sudden, I had to verify my identity again. Now I had just deposited $1000 like I always use to do. Then I had to verify my bank, which had already been verified and the document is approved in my account. I had to upload picture after picture with the excuse, "picture too blurry", "thumbnail in the way of your license", and on and on. Even Paypal was no help. Get this, I even offered to Skype call them or use GoTo meeting to video conference so they could see it was really me. Nope. If you are willing to video conference someone and they still just want documents, that is a red flag. Don't fall for this scam. I lost $1000 with these guys. You have been warned.
Hello Rafael R.
Thank you very much for taking the time to review your experience with UPayCard.
Your input, and the feedback from all our customers is vitally important to us and we always want to try and enhance our service.
With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are sorry you experienced problems completing the verification process, especially as an existing customer. However, we have a strict documentation verification policy that has be completed as part of account checks required by the Financial Conduct Authority. A member of our team would be happy to review your issue and help rectify the problem. Unfortunately, video conferencing is not a secure way of verifying account information and uploading documentation correctly through our secure portal remains the safest way.
You can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Thank you.
The UPayCard Team
Upaycard is undoubtedly the worst and most unethical e-wallet out there. They have a small cubicle in London from where they operate. In my knowledge, they are less than 10 Eastern-European guys in a room processing all the transactions. They charged me $500 on a $******* after fraudulently holding my money for 3 months. Run away while you can, these guys definitely are out there for quick bucks and not business relations. I would definitely give them a lot of business but if you take 3 months for a 15 minute transaction, it is not sustainable.
Had winnings from casino payout. Yeah. Casino accepted all documents. Paid. Only available option was upaycard. I'm like casino says I'm good wtf. Go with it. Hell no rejected rejected rejected. Now I have kinda given up. Bunch of frauders.
They r craps you know first they tell you it is very easy to deposit and transfer money once you deposit u there money bye bye u won't get it after that bcz i deposited using bitcoin and they told me to send many document i send them all and they will find one reason on the document not to verify so days will go go on and u know what happen ur money will decrease also if bitcoin market decrease i don't where to complain this issue can anyone tell me
They will never open your account. Unless. You send them all your Id's and tell them where your spare house key is.
So hard to get my money
Keep saying my info is cropped when its not
Best way is to email the info to *******@upaycard.com
They dont have a customer support number to call
Still trying to get my withdrawal
I've been trying to get my money from these people since May 16,2016 and today it's June 2nd. They kicked every single one of my government issued IDs back each claiming they couldn't see me but they had absolutely no reason why they rejected my military retiree ID. They even rejected my passport... twice! I tried to get someone on chat and ended up going around in circles with a bot, a total waste of time! I don't know what this company's deal is but it's way passed more than ridiculous...
Beware of this website, they collect your data and dont give you a account. If your in the USA be careful this isnt a US based company. They are collecting bank statements and IDs. DONT SEND THEM YOUR INFO.
I really thought i was gonna like Upaycard and would have used it a ton, But the security department is CONSTANTLY requiring you to upolad more documents. And when you do they reject them over the most ridiculous reasons. They have requested probably 8-10 different documents and ive sent probabaly 20-30 documents trying to get them accepted waiting 2-3 days in between each rejection. For example they kept denying one of them because it was a screenshot they said it could be a picture though, what is the difference?!?!? Wouldnt use this site unless your not planning on needing it for atleast a month while you get verifiied.
Created an account with these guys a while ago, the verification of the documents is the most difficult stuff, however if the instructions are followed everything gets accepted really fast.
A variety of load methods and the transfers always worked out great for me. I would highly recommend it.
I am using this site for my business, security level is high, prices are good, the application is very simple
They accept your money then demand excessive "verification" documents, the documents are always rejected and they keep your money. Be warned this is a site run by eastern european scammers with a uk address. Support does not even comprehend english.
Used Upaycard to transfer some money abroad, worked with no issues what so ever, didn't cost me too much also.
Nice website and a user friendly platform, always got some one to talk to if I need it.
Answer: Hello Jean, Thank you for getting in touch and for your appreciation. Please note that the time frame of the crypto incoming transfers is not something that we can control from our side. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Andre, Thank you for getting in touch. Please note that our cards can be used anywhere around the world where the scheme logo of our issued cards are displayed. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Todd, Thank you for getting in touch. Please note that United States residents are not allowed to register an account in UPayCard. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Dariusz, Thank you for getting in touch. I am not sure I understood your question correctly, but I believe you are asking about our prepaid cards. Please be informed that our prepaid cards for individuals are temporary unavailable, however kindly note that this service will be back in few weeks. You will be notified via email through our Newsletter once the prepaid cards are available again. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Merik, Thank you for getting in touch. Please be informed that you can provide the copy of your passport as a Government Issued ID and the copy of your drivers license (both sides of it) as a proof of address. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: A: Hi Merik, Thank you for contacting us. Please note that we are FCA licensed and we work worldwide, so anyone can open an e-wallet with us. You will surely be able to exchange USD to Bitcoin inside your UPayCard account. Besides this type of transaction, you will get many other facilities and benefits having an account with us. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Andrew, Thank you for contacting us. Please note that you can definitely receive and withdraw crypto from/to your own crypto ledger just by using the relevant crypto-address. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hello Andrew, Thank you for contacting us. Please be informed that is not mandatory to have a bank account in order to register an UPayCard account, you can easily load or withdraw money from/to your Paypal account instead. Besides Paypal, you will find in the dashboard of your UPayCard account several other loading and withdrawal options which you can use. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
You pay safe with upaycard! Protect your online purchases, transfer and withdraw funds instantly & securely worldwide.
Hello Phil P.,
Thank you very much for taking the time to review your experience with UPayCard.
Your input, and the feedback from all our customers is vitally important to us and we always want to try and enhance our service.
With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are sorry you experienced problems completing the verification process, A member of our team would be happy to review your issue and help rectify the problem.
You can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Thank you,
The UPayCard Team