Overview
2Checkout (now Verifone) has a rating of 2.7 stars from 152 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 2Checkout (now Verifone) most frequently mention customer service and credit card. 2Checkout (now Verifone) ranks 9th among Payment Processing sites.
Some of the agents, particularly Anca T. And Carmen A. Were very responsive and thorough with their investigations.
The assistance provided was wonderful. I really appreciate their dedication.
Hi Guys, my account is under restricted mode and I don't know why.
Please let me know.
Thanks
Hello Anton,
Thanks for reaching out!
Please send us an email at supportplus@2checkout. Com and we will gladly assist with your request as soon as possible!
Thank you, and have a nice day!
They are the best. They are quite responsive in resolving queries.
Hello,
Thank you for your wonderful review!
We are happy to hear you had a great experience with our customer service team.
Your feedback means a lot, and we look forward to continuing to support you!
I was using 2checkout in the past but the account went dormant due to inactivity. Reached out to the support and they said to create a new one. After creating a new one (submitting all the documents properly), they simply denied the approval request. Very disappointing to see the behaviour of the 2checkout team.
Hello Hammad,
Thank you for your honest feedback. We apologize for any inconvenience you may have experienced. Please know that there are many factors that are taken into consideration when an account is reviewed.
In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. The most common reasons for closing accounts are generated by fraud scenarios, elevated chargeback rates, and consequences of banking regulations, among others.
More details can be found on the Terms of Service that you agreed to when you signed up, where you can find an overview of cases where closures may be enforced. For further assistance regarding your account status, you can reach out to underwriting@2checkout.com.
We can certainly understand your disappointment and we regret that we are unable to meet your business needs and wish you the best of luck in the future!
The payment system's support is always fast, efficient, and friendly. They provide clear and helpful responses, ensuring a smooth experience for our users.
Hi Svitlana,
Thank you for your kind words! We are glad to hear our support has made a positive impact.
Wishing you a beautiful day ahead!
My experience with 2Checkout's ticket system has been very positive. I particularly appreciate how quickly they respond to inquirie
Hello,
Thank you for your kind words, Moises!
We are happy to hear you have had a positive experience with our support team.
Wishing you a great day!
I have been using 2checkout as a payment system for 20 years. It has always worked correctly. Unfortunately, since they implemented payments through PayPal, it has become complicated for my clients. The payment entry has become complicated and some of my clients do not want to use PayPal.
Hello Pablo,
I hope you are well!
Visa and Mastercard are not directly available anymore as payment methods for the account type that you are using.
Starting with July 30th 2021, transactions made using VISA and MasterCard can be processed via PayPal, by either linking the card to an existing PayPal account or using the Guest Checkout option, if available. (PayPal availability and functionality limitations can be verified on their website: https://www.paypal.com/ro/webapps/mpp/country-worldwide)
I'm afraid that this is not a feature that can be changed at the moment, we apologize for any inconvenience that this may have caused, and we appreciate the feedback!
Thank you for your patience and understanding!
Very good service.They solved the issue within short time. Many thanks
Hi Kamrul,
Thank you for sharing your experience! We are glad we could assist you promptly.
Have a wonderful day!
I have been using 2checkout since 2001 so it's been more than 20 years until now! I don't use any other payment gateway companies.
2Checkout is very safe to receive online payment and the customer service is excellent too!
Hi,
Thank you for being with us for so long! We are happy to hear that you find 2Checkout safe and our customer service excellent. Your trust and loyalty mean a lot to us.
Have a great day!
Sometimes the payout gets delayed even though the payment was done within the reporting period, often there have been cases when they said that they would pay me on a date, but then pushed it back by a week. Nothing too extreme but frustrating nonetheless.
Hi, Enoshiro!
Thank you for sharing your experience. We would like to apologize for any inconvenience we may have caused. Your feedback is noted, and we'll work on improving our processes to ensure a smoother experience.
Have a great day!
Horrible support, took them 1 month to review my application. They blocked my account with the excuse I'm selling something that is not in their acceptance, we are selling small business management software in the cloud by the way :) in Africa. They send us link to 2Checkout Prohibited Product List/Acceptable Use Policy, witch has kinda terrorists product list for dark web. Anyway support sucks, if you are not US company with a lot of lawyers or some top company, just give it up and look for something else. A lot of people complaining about rip offs on payments, so may be its a good thing we were blocked :) Cheers ppl, have a nice day
Hello Maksym! Thank you for your honest feedback. We apologize for any inconvenience we might have caused.
Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. The most common reasons for closing accounts are generated by fraud scenarios, elevated chargeback rates, and consequences of banking regulations, among others.
More details can be found on the Terms of Service that you agreed to when you signed up, where you can find an overview of cases where closures may be enforced. For further assistance regarding your account status, you can reach out to underwriting@2checkout.com.
We also want to apologize for taking us so long to review your account. We are currently dealing with a high number of applications, which is why this process is taking longer than usual.
We can certainly understand your disappointment and we regret that we are unable to meet your business needs and wish you the best of luck in the future!
I use Stripe and Paypal, thought i'd give 2Checkout a try as an alternative. After submitting my information they do not respond or allow you to use the account at all. Trying to login results in constant errors.
Payment was secure, a little delay with email, but got my digital download links and serial. Worked fine, no issues. Checked my bank statement after reading these, but nothing fishy from my transaction. Actually wondering if it depends on the companies behind them or if someone is posing as them (for those other reviews)?
Thanks For Support Team they solve my issue in express way. Thank you.
Hello Pierre,
Thank you for your wonderful feedback! If you ever need assistance again, we are here to help.
Wishing you a fantastic day!
Our company uses there service for a long time now.
I have nothing bad to say about them other than my feature suggestions never got any attention or that some of my support queries take a long time to answer.
Thats why I give it 4/5 Stars.
Hello Sven! We appreciate you taking the time to leave us feedback. This helps a lot in our efforts to improve our product and services.
We sincerely apologize for the inconvenience created by the delay in support response times. We are currently working on several improvements in our systems, so we want to assure you that this is a temporary situation.
Our team remains available at supportplus@2checkout.com should you need further assistance. Thank you!
I am falling short of adjectives to praise Avangate. As the owner of a small software company, I have been struggling to get hold of new customers. Thankfully, I found “Avangate Standard”, a tool designed for businessmen like me. The program allows us to personalize the features as per our requirements. My company can now quickly access payments, indulge in a range of advanced merchandising, and support the customers appropriately with the help of this excellent software. Well, as your company grows, if you need a better solution you can always opt for “SkyCommerce Suite”. I have heard from my friends that it is perfect for larger establishments.
Verifone has a platform that works 100%. I have zero regrets about using them as my primary source of E-Commerce transactions. If you're serious about your E-Commerce business then Verifone gets it right.
Thank you very much for your kind review, George! Your feedback is highly appreciated and will be shared with our staff.
We hope we'll continue working together for a long time.
I'd suggest 2Checkout to any company that has to deal with a lot of online billing and likes to have many happy customers.
I've just had a refund request managed through their service in a timely manner and with a great customer support.
I've been using 2Checkout (now Verifone) for my online business for now, and I must say, their service has exceeded my expectations time and time again. One of the standout features of 2Checkout is their exemplary customer service. Whenever I've encountered an issue or had a question, their support team has been prompt, knowledgeable, and incredibly helpful. Whether it's through email, phone, or live chat, their representatives go above and beyond to ensure that my concerns are addressed promptly and efficiently.
In addition to their stellar customer service, the payment solutions offered by 2Checkout are top-notch. The platform is user-friendly, making it easy to set up and manage payment processing for my business. With a wide range of payment options and global coverage, I've been able to reach customers from all corners of the globe without any hassle. Furthermore, their robust security measures provide peace of mind, knowing that my customers' sensitive information is safe and secure.
Overall, I can't recommend 2Checkout (Verifone) enough. Their dedication to customer satisfaction, coupled with their reliable payment solutions, has been instrumental in the success of my business. If you're looking for a payment processing partner that truly cares about your business's needs, look no further than 2Checkout.
Thanks
Hi, Kirollos!
Thank you a lot for your positive feedback! We are thrilled to hear our service and customer support have exceeded your expectations.
We will be sure to share this feedback with our team. If you ever need further assistance, just let us know. We are here to help!
Wishing you a fantastic day ahead!
I had my doubts about opening an account on 2checkout reading so many user complaints, but I gave my vote of confidence and opened the account a few months ago. I had a lucky with my business, I made my first sales, a little over $ 1000usd, enough to pay some debts. But today they had to send me my money and I find that my account was restricted, they do not tell me the reason, they do not tell me that I have to send to normalize my account and the support does not respond to me... If someone from the 2CO team reads this and can solve the problem, my merchant code its **************
Hello, Gustavo! Thank you for taking the time to leave us a review! We apologize for any inconvenience you may have experienced. After a review of your account held by our Risk department, their findings initiated the immediate action to close the account and stop processing payments for your business.
Your account has been suspended effective immediately, pending closure. The total remaining balance on your account will be reviewed for a final payment after 180 days from the date of the last complete sale; please note that these funds are held to cover any potential refunds or chargebacks that may be received during this timeframe, and prevent your account balance from becoming negative.
We sincerely apologize for any disruption that this may cause you or your business, but must adhere to banking regulations. We wish you and your business great success in the future.
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Thank you for your kind words, Bogdan! We will be sure to share your feedback with them!
Wishing you a wonderful day ahead!