UPayCard has a rating of 3.5 stars from 119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPayCard most frequently mention and customer service. UPayCard ranks 7th among Payment Processing sites.
When I created my account on UPayCard I don't like the verification steps, they are too many steps. So, I contacted the chat service to make a complaint and I chatted with a very kind person. She was patient with me and understood my problem just from our short conversation. She answered all my questions and explained the verification process. Thank you for your help.
She assist me well with proper information. I give her five in five star. Thanks for her valuable survived.
All questions answered and helpful. I found that service provided made my questions I had 100% answered
I think if we could show pictures or pdf files to ur live chat operators it's gonna help us to get our docs approved faster!
Julian helped walk me through a ton of questions and was very polite and quick. Helped relieve a lot of stress.
Great excellent service and customer service is also quick response to help my the query. The Monica was great response.
Erica was the only person I've gotten this whole time who is quick to respond and knowledgeable. She is that one person who will keep this accompany afloat.
They were very quick to help me with my query about an outgoing wire transfer. I'm so glad they could help. Thanks.
Quickly answer on live chat... high-quality service and the best part sweetness people. And peace out for all support Upaycard
I had a lot of questions that mike was able to help me out with. Mike seemed very knowledgeable and helped answer all my questions very quickly.
I am happy and satisfied. I got all my questions answered. Thanks a lot upaycard. And I want their Mastercard to my country bangladesh. I hope upaycard will work for that.
I just signup to the platform and i'm so excited with the diversity of services they are offering, i'm going to verify my account and start my first transaction, Very good customer support that guide me, just so happy to know the platform
Best service and best support ever
Best customer executives and reliable services thank you so much for give best service
The agent who assisted me was Arthur, he was able to resolve a problem with me in the moment without waiting for 24hr until the system check it.
I needed help getting my bank verified after several failed attempts. I jumped on a chat with Monica and she walked me through the entire process. She even expedited it so that I wouldn't have to wait another 48 hours for approval.
Aaron was very patient and helped me resolve my issue very quickly. There was a minor error on my part but it was quickly resolved. Thanks!
They will never verfiy your documents. They will just keep rejected them for no reason. No document is good enough for them. Kiss your money goodbye.
Dealt with me amazingly explained everything in through detail and helped me through step by step this person (Monica) deserves more and a promotion if I may say so to further strengthen her already great skill of being so attentive to details.
Mike helped me with every question to my full content. Of course its not his fault, when your system cannot provide methods of uploading funds, like they were described, when i was opening the upay account.
Answer: Hello Jean, Thank you for getting in touch and for your appreciation. Please note that the time frame of the crypto incoming transfers is not something that we can control from our side. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Andre, Thank you for getting in touch. Please note that our cards can be used anywhere around the world where the scheme logo of our issued cards are displayed. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Todd, Thank you for getting in touch. Please note that United States residents are not allowed to register an account in UPayCard. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Dariusz, Thank you for getting in touch. I am not sure I understood your question correctly, but I believe you are asking about our prepaid cards. Please be informed that our prepaid cards for individuals are temporary unavailable, however kindly note that this service will be back in few weeks. You will be notified via email through our Newsletter once the prepaid cards are available again. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Merik, Thank you for getting in touch. Please be informed that you can provide the copy of your passport as a Government Issued ID and the copy of your drivers license (both sides of it) as a proof of address. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: A: Hi Merik, Thank you for contacting us. Please note that we are FCA licensed and we work worldwide, so anyone can open an e-wallet with us. You will surely be able to exchange USD to Bitcoin inside your UPayCard account. Besides this type of transaction, you will get many other facilities and benefits having an account with us. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Andrew, Thank you for contacting us. Please note that you can definitely receive and withdraw crypto from/to your own crypto ledger just by using the relevant crypto-address. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hello Andrew, Thank you for contacting us. Please be informed that is not mandatory to have a bank account in order to register an UPayCard account, you can easily load or withdraw money from/to your Paypal account instead. Besides Paypal, you will find in the dashboard of your UPayCard account several other loading and withdrawal options which you can use. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
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