UPayCard Reviews Summary
UPayCard has a rating of 3.5 stars from 119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPayCard most frequently mention and customer service. UPayCard ranks 7th among Payment Processing sites.
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I had few questions about PayPal and how UpayCard works. Steve, was very patient with me and answered to all my questions.
I find the customer service(chat line) helpfull people, professional and a convienient means to get some help.
The layout of the site looks userfriendly. Didn`t get the change to use it because Upaycard has a thorough process of getting your account and bank checked.
My advice is to be more precise what you exacly need for verification in my case I needed to send extra proof and docs. That slows down the process because each time another lead time is taken.
My overall feeling is that when everything is verified Upaycard is a solid company to do business with.
Regard Michiel
Friendly guys... Mike and Patricia helped me a lot on everything... they stood with me in line to finish everything, asked to help me again
Never use this company. Its fraud. I did withdraw and my money is missing. Poor customer service. If you didnt solve my problem I'm going to report!
Your representative was very kind and quick to resolve my problem.
I'm very satisfied with the services.
The customer support is fast and able to provide good support. Thanks to Mike for the awesome assistance with my concern.
I was inquiring to find out how to properly update my bank info. The process was smooth and efficient
I needed to add my bank. Turns out that not all bank use IBAN. So in the IBAN/ACCOUNT field, I wanted to be exact and entered the routing instead of the IBAN and then included my account number at the bank. I uploaded my paper statement and it was rejected. I am so glad it did, because it means they are doing their due diligence. I was notified of the rejection. I was upset because I had lost a day now and I need my wire. But that is what I get for second guessing them and adding a little extra information for myself when I was really screwing up the process. Lesson learned. I edited the bank details so now it matches.
Amy was very helpful and thorough. She actually pointed me to something that I did not read very well.
Vraiment un bon service et rapide en plus les employer sont vraiment a l ecoute des probleme que l on peu rencontrer
I transferred money from my dutch bank to upaycard by bankwire... they gave me a bank in litouwen... first my own bank was superspicious about the transfer to litouwen... finally the sended it to the upaycard-bank...
Its now 14 days (10 business-days) and still no transfer on my account... i phoned my bank about it, cuz normally its 2 days for normal european countries... my bank told me always problems with litouwen... upaycard answered with protocol-answers... my advice never use bankwire in upaycard...!
Hello Frank,
Thank you very much for taking the time to review your experience with UPayCard.
Your input and the feedback from all our customers is vitally important to us and we always want to try and enhance our service. With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are sorry you experienced difficulties with this transaction, but we hope your issue has been already solved and everything is working fine now.
In case you need any assistance, a member of our team would be happy to help you with anything you may require, you can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Sincerely yours,
The UPayCard Team
The agent i spoke with, Arthur, was very friendly, knowledgeable and helpful in quiding me through the documentation process and answering all my questions thoroughly and accurately.
I faced difficulties with my bank document approval. Only after one visit in UPayCard live chat my document is approved. Very productive chat session I had with Arthur, he gave me very helpful information and instructions. I will recommend UPayCard to my friends.
Erica was very helpful, there was much I did not understand. The bank entry information inside my profile needed correction.
Hello!
I am very happy with your service, my problems that I emphasize to you is that:
- If you can have a service in charge of the express transfer, so that already in two days at the most can have the bottom on our local banks, that would be good.
- My second point is your high costs that you take, you can try to review one, that too would be good.
-Last thing: I ask you to think of us in Africa for the UPAYCARD card, we need it for our withdrawal of money.
Thank you
Great info from the help agent but a cumbersome company verification process. I don't have anything else to say but it's making me write more characters.
My experience with Upaycard has been amazing, so easy to deal with, they have the best customer service ever, and contacting them twice for paperworks matter, and both time problem solved in no time.
Aaron sorted my verification out quickly after I struggled for a few days to get it done. Thanks Aaron
It's a very cool support I advise you to do
I have benefited a lot from this I hope all websites are like this site
Good site
I was having problems, because I'm new in the platform but the online assistance was really helpful. The agent explain me everything in a easy way technically step by step
The interlocutor with whom I came into contact with understood directly my request and to answer me precisely, I am very surprised of the quality of this service
From the business
You pay safe with upaycard! Protect your online purchases, transfer and withdraw funds instantly & securely worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roomal,
Thank you very much for taking the time to review your experience with UPayCard.
Your input and the feedback from all our customers is vitally important to us and we always want to try and enhance our service. With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are sorry you experienced difficulties, but we hope your issue has been already solved and everything is fine now.
In case you need any assistance, a member of our team would be happy to help you with anything you may require, you can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Sincerely yours,
The UPayCard Team