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Payoneer

Overview

Payoneer has a rating of 4.5 stars from 9,709 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account and long time. Payoneer ranks 1st among Money Transfer sites.

service
444
value
394
shipping
267
returns
259
quality
382
This company responds to reviews on average within 5 days

Instant Feedback

1 review
+233
How would you rate Payoneer?
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Hong Kong
1 review
0 helpful votes
Follow Wenchao C.
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I just registered a new company account on Payoneer, then Payoneer sent me one email for updating 3 questions about account safty. The answers for these 3 questions could not be submitted even I tried them many times. Please reply me as soon as possible!

Date of experience: April 17, 2025
Armenia
1 review
0 helpful votes
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Looking a very good company
April 20, 2025

I just opened my Payoneer account and I had a few questions about money transactions. I called to customer support and they kindly answered all of my questions. I hope I will work with this company for a very long time.

Date of experience: April 10, 2025
Somalia
1 review
0 helpful votes
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Change account information address
April 20, 2025

Thanks payoneer Team The problem I had with my account was resolved in the last direct call I had. My problem I am very grateful for the direct call I made to the person who answered my call and solved my problem. I am very grateful for his work, effort, and understanding. I wish him all the best. He was a hardworking and dedicated person.

Date of experience: April 10, 2025
Latvia
1 review
0 helpful votes
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Great service for years
May 5, 2025

I've been using Payoneer since 2016, and they've never let me down. Their service is smooth, reliable, and keeps getting better every year. I love how they're always rolling out new features and improvements. The best part? Their customer support is absolutely top-notch. Anytime I've had an issue or question, they've been super quick and helpful. You can tell they really care about their users. If you're doing international business or freelancing, I'd 100% recommend giving Payoneer a try!

Date of experience: April 25, 2025
GB
1 review
0 helpful votes
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Secure Bank For Online Businesses
April 27, 2025

Payoneer is a great online bank for receiving international payments. It's fast, easy to use, and perfect for freelancers and businesses working globally.

Date of experience: April 17, 2025
Alabama
1 review
0 helpful votes
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Log in issues
April 20, 2025

Back online quickly and the tech was very polite/professional! In the world of typically unpleasant interactions r/t customer service, this was a pleasant experience.

Date of experience: April 10, 2025
Brazil
1 review
0 helpful votes
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Thank you for everything
May 3, 2025

I was having issues with the verification of my bank account (none of the documents I submitted were accepted) and after many trials and errors, one of the agents, Matthew, also known as Payoneer's guardian angel, finally got it approved. Thank you so much for solving it so efficiently. Oh, Grecia also helped me a lot, she was the first one I talked to on the phone. Thanks Grecia and Matthew!

Date of experience: April 23, 2025
Nigeria
2 reviews
0 helpful votes
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D L L P dot U K
April 30, 2025

I spent weeks trying to withdraw my funds, but the process kept getting delayed. Each time I reached out to support, they requested additional documents, yet nothing progressed. Frustrated and desperate for a solution, I decided to file a complaint on the website mentioned in my title/headline. Thanks to them, I finally received my money. Try them too

Date of experience: April 2, 2025
Hong Kong
1 review
0 helpful votes
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Please send back the supporting documents
April 27, 2025

Ms. Coco was just handling my question, but due to the call interruption, she was not able to complete the process. If you need my cooperation, please call me back.
*******4348
Thank you

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
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Decent Support, Room for Improvement
April 27, 2025

The support was helpful, but the response time and clarity could be improved. I was able to get what I needed eventually, but the process felt a bit slow and unclear at times.

Date of experience: April 17, 2025
TW
1 review
0 helpful votes
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Brilliant customer service
April 21, 2025

Agent Erin had answered the questions clear and loud with patience. Payoneer is not completely the same as paypal. Sorry Payoneer can not replace paypal and I hope someday it can.

Date of experience: April 10, 2025
Michigan
1 review
0 helpful votes
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Question relative to card balance
April 14, 2025

I spoke with the representative who was knowledgeable and helpful concerning my card balance.
She answered questions with empathy and resolved my concerns immediately. I was extremely pleased having all my questions answered within a timely fashion.

Date of experience: April 4, 2025
North Carolina
1 review
0 helpful votes
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Payoneer assisted me in finding out where an ACH transfer I made went.
Payoneer sraff reacted immediately and followed up with an email message.
I really appreciate the outstanding service I received in resolving this issue.

Date of experience: April 2, 2025
Nigeria
1 review
0 helpful votes
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Payoneer 12345
May 2, 2025

I don't have much experience but i love it, the costomer care are good, they have good response, they also provide good details.
Payoneer haa won the heart of many because they are available for all countries which i recommend they should keep on doing

Date of experience: April 20, 2025
Jamaica
1 review
0 helpful votes
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Account approval
March 29, 2025

There was some type error when I signed up.for payoneer input D.O.B incorrectly and received email to verify my personal information, sent email and then received another that information was insufficient so I called in and spoke with an agent she explained to me what happened and how she will work.on the matter to get this resolved though I don't remember her name I was pleased with the way she handled my concerns.

Date of experience: March 19, 2025
Pakistan
1 review
0 helpful votes
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Superb Platform
May 2, 2025

Payoneer has been so far the best option for me considering I have a remote business in UK and no bank account for my clients to send money. Payoneer made that possible. Love you guys.

Date of experience: April 23, 2025
Jamaica
1 review
0 helpful votes
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Excellent Customer Service Experience
April 6, 2025

I recently had an issue with my Payoneer account, and I must say their customer service was outstanding! From the moment I reached out, the support team was extremely helpful, patient, and clear in their communication. They guided me step by step, ensuring I fully understood the solution to my problem. What I appreciate most is how professional and knowledgeable they are. Unlike some platforms where you struggle to get a response, Payoneer's support team is quick to assist and provides detailed explanations. It's clear they value their customers and prioritize excellent service. If you're looking for a reliable payment platform with top-notch customer support, I highly recommend Payoneer!

Date of experience: March 12, 2025
South Africa
1 review
0 helpful votes
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Hoping for a Resolution Soon
April 6, 2025

I have been facing issues with my Payoneer account being blocked, which has affected my transactions. While the issue is still unresolved, the support assistant assured me that they are working on it. I appreciate their responsiveness and hope for a positive outcome soon. Looking forward to a swift resolution so I can continue using Payoneer without any problems.

Date of experience: March 10, 2025
Pakistan
1 review
0 helpful votes
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Bank withdrawal
April 6, 2025

I will withdraw my money from payoneer to my bank. In the Payoneer status is complete but the my transaction not received. I am confused that where is my money but after 1 -2 days it received.So please add the functional where we can see that my money are in progress. Thanks

Date of experience: March 18, 2025
North Macedonia
1 review
0 helpful votes
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Outstanding Customer Care Experience
March 14, 2025

I have been using Payoneer for 15 years now, and their service has been outstanding so far. Whenever I have contacted Payoneer, the support team has been incredibly patient, attentive, and genuinely seemed to care about my concerns. They took the time to listen to my issue thoroughly and asked pertinent questions to ensure they fully understood my situation. Not only was my problem fixed, but I also felt valued and appreciated as a customer. This level of transparency and dedication is rare and commendable.

Date of experience: March 4, 2025