From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.
We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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This place is the worse place I ordered zz top. Tickets bought 4 and then the pandemic came they never refunded my money said have to wait till its cancelled then it was then it's impossible to get through to them by phone, I'm still out $800
They were charging $150.00 for lawn tickets for Tanglewood. I thought this was pricey because of Covid-19 and limited admissions. Turns out the actual cost of the tickets at the gate was $15.00. While I waited at the gate to buy tickets I heard of many people who were cheated by this organization. I would have given no star rating. But it wasn't an option.
We had bought vip tickets for James Taylor/Jackson Brown thru Tickets on sale. The concert was rescheduled 3 times. Went to inquire about our tickets and they said since I didn't originally claim them(we bought them 1 1/2 years ago with 3 reschedules) they returned them to the seller to resell and kept our $250! Refuse to refund. We bought them yet them sold them out from under us... steer clear!
I purchased tickets for two separate artists last year. They were both set to reschedule because of the pandemic and only recently they were finally cancelled. I received a refund two weeks ago for artist #1, and received an email today for artist #2 saying that they are ONLY giving store credit.
DO NOT buy from the company! They steal your money and get away with it!
In March, I was charged $220 + fees 0f $74 apiece for two tickets. I had chosen reserved seats from a chart. What I did not realize at the time was that Tickets on sale had substituted General Admission for that high price. GA tickets are on sale currently for less than $80.
Never use them they will steal your money. Worst customer service ever!
DON'T BUY TICKETS THROUGH THEM!
Received Dave Matthews Tickets 5 days before the event only to have them canceled by the seller 2 seconds after I accepted them. When I notified ticketsonsale.com (No phone option the 1st day to speak to someone live) on Live Chat they said their "Specific Team" will be contacting the seller and I will be receiving an update "anytime". Fast forward to the event day... No tickets. Phone option this time (95 minute wait.) Live Chat wait 30 minutes. "Specific Team" no update on seller. The response. Check your email periodically to see if the tickets come... WHAT! Event attendance takes planning, travel and not to mention, this is a birthday present!. So I ask for my money back. They refuse and state if the tickets do not come, I can have my money back. I reply so, if I get tickets 5 minutes before the event, I have to pay, and follow up with, "Do you think this is right?" The response again, we will refund if the tickets do not arrive... Shady business practice, terrible customer service, unwilling to do the ethical. 1 star. Please enjoy the Live Chat snaps below.
I went to starlight theater website to buy 4 tickets and accidentally ordered tickets from this Company. They charged $107 dollars plus $35.00 service charge per ticket. Later I found out the tickets are valued at $25.00 a piece. I got scammed!
Went to Monster Jam event and it was cancelled do to severe weather. The event was postponed to the next day. I couldn't attend the event which was rescheduled less than 24 hours later. Immediately I sent out a request and it was ignored. Will never use this company in future.
Our game was cancelled…no refund…no new tickets…make up game was suspended…still nothing even though everyone else got replacements…customer service very rude!
They pay Google to put their site above legit venues in searches. They take your money and supposedly transfer the ticker to the AXS site near the date of performance. They upcharge and you will not get your ticket. Complete FRAUDS!
Stay away from them
Of concert get canceled u will get a store credit lol to go see their mom singing or whoever they want u to buy ticket for. They suck #$ck them
Three days before the event I received an email saying that there was a problem with my order, that I have to call, when I called the said that my order was canceled because the owner of the ticket decided no to sell! What! Crazy I have never heard something more absurd and that I have to wait a couple of days to received my credit back to my card.
I don't know what kind of company is that, looks like a scam!
Bought two tickets for Luke Bryan. When we got email it was for 2 parking spots!. No refund. $251!
We purchased tickets for Jamey Johnson, I got confirmation emails, I received my emails via email. Just like normal. We get to the concert, scan the tickets they are invalid. So we call customer service and stay on the phone with them for a bout forty five minutes, as she lies and tells us she is waiting on an email from her supervisor and her team to get us valid tickets. Eventually she states there is nothing she can do at the time. So didn't get to attend our concert and lost our money. Scam, scam, scam! Do not trust this company!
We bought tickets to the Hollywood Bowl from this site and later realized the actual event was no where near sold out and the best tickets in the house were $70 cheaper than what was sold to us on this website. DO NOT PURCHASE FROM HERE.
This is not a reputable company. I bought tickets for a show in Vegas Terry Fator. The show was canceled. Not only could I not get anyone on the phone or on the live chat but they had the nerve to lie and say the show was postponed even though he is going on a world tour. I was lucky I was able to contest it through my bank if they owe you money go through your bank. I will never use this company again!
Order # *******
I will never use them again! The site was deceiving, thought price of tickets were $34.00 each for 2 people and when the charge came in it was over $100.00. The game was rained out and we are not able to replace for a rain date! Instead we are given a credit with a code number to purchase tickets for another event in which the have tickets for! None of these events are local and you are not able to talk with anyone and the live chat is useless! So we cannot receive a credit and we are out over $100.00. I may send a report to the Attorney General!
I purchased two tickets from Felipe Gonzalez (seller) that were $68 each. When I finally checked out I got a bill for $188 it had all kinds of services charges and when I finally received my tickets they were for general admission. I bought for my best friend that is handicap and can't stand for the whole game. I DON'T recommend and will NEVER use them again! Such a rip off
Ticketsonsale.com --This company is a scam. They took over $250 from me for baseball tickets and lied to me that the event was cancelled. It's been over a year and no refund or anything. No one replied to several emails or called back. Live chat never works. They always say experiencing high call volumes! I bet because thousands of other people want answers or money back. DO NOT BUY ANYTHING FROM THIS COMPANY. I CONTACTED MY STATES ATTORNEY GENERAL AND THEY SAID IT LOOKS LIKE THERE ARE LITERALLY THOUsANDS OF COMPLAINTS AND THEY ARE IN LITIGATION TO PROCEED WITH THE FTC FOR PROSECUTION AND CLASS ACTION SUITS
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members