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TicketsOnSaleReviews 36,849

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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Utah
1 review
0 helpful votes
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Expensive
April 21, 2023

They charged me $27.15 inconvenience fees for a $60 ticket. Wow.

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
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Push too quick to choose
May 21, 2023

Was push to choose too quick and now I can't cancel! Hate that!

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
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Absolute trash website
May 21, 2023

If I could I would give you zero stars or negative if that were possible. When I went to purchase tickets, I took a couple minutes to read the legal fine print of your purchasable coverage policy. When I was finished and went to complete the order, the website put up a pop up that said it couldn't be completed because the order had timed out, so I decided not to purchase the tickets and closed the website. A few minutes later I received an e-mail that said I was charged for the tickets then another with the tickets that I didn't purchase. When I called customer service to rectify the problem they basically called me a liar saying that the website is "user driven" and said there's nothing they can do to help even though it was their website that created the issue. The whole ordeal was egregious and completely disrespectful. Do not use this terrible service, get your tickets elsewhere.

Date of experience: April 21, 2023
Colorado
1 review
0 helpful votes
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New Customer
May 21, 2023

I will not use TicketsonSale again. I can't get my tickets til they release them and the pricing was ridiculous. If it wasn't a gift I would have cancelled.

Date of experience: April 21, 2023
Minnesota
1 review
0 helpful votes
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Overcharging
May 21, 2023

After visiting the actual venues website I found I was severely overcharged for these tickets. Very misleading. GA is GA - there are no rows sections or seat numbers. Will not use again.

Date of experience: April 21, 2023
New York
1 review
0 helpful votes
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Quick & Eaay
April 21, 2023

Quick and Easy! I saw Greta Van Fleet tickets were on sale, logged in and purchased tickets within minutes. Couldn't be any faster or easier.

Date of experience: April 21, 2023
Minnesota
1 review
0 helpful votes
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No tickets
May 21, 2023

I have still yet to receive my tickets from a show this Saturday. It should not take this long. I feel like this is a scam.

Date of experience: April 21, 2023
Arkansas
1 review
0 helpful votes
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Seat numbers not on ticket
May 21, 2023

I would like to know my seat numbers. They are not on my email confirmation

Date of experience: April 20, 2023
Colorado
1 review
0 helpful votes
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Horrible and feels like a scam
May 21, 2023

Ridiculous service fee, won't have tickets until day before show, horrible customer service, buy your tickets elsewhere

Date of experience: April 20, 2023
California
2 reviews
1 helpful vote
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Gouged
May 21, 2023

Charges are outrageous. It is bad enough that the price is so high. Then you add 1/3 of the price in ser-charge& tax!

Date of experience: April 20, 2023
Idaho
1 review
0 helpful votes
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View seats
April 20, 2023

Great experience. One wish would be to be able to view a map of the open seats by row to choose the specific ones wanted.

Date of experience: April 20, 2023
Michigan
1 review
0 helpful votes
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Dissatisfied
May 20, 2023

Tickets are Over priced and they were not emailed to my email address provide. This website is confusing and hard to follow

Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
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Over priced tickets
May 20, 2023

They were not upfront about the price of the tickets.

Date of experience: April 20, 2023
California
2 reviews
0 helpful votes
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N complete BS Comoany
May 20, 2023

I mistakenly bought tickets. So far they have refused to refund my money even within minutes of the error, I will get my money but it's going to be tough. This company is the worst!

Date of experience: April 20, 2023
Texas
1 review
0 helpful votes
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Sucks
May 20, 2023

Horrible stupid $#*!ing piece of $#*! way over price can eat a bag of $#*!s

Date of experience: April 20, 2023
Florida
1 review
0 helpful votes
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Robed
May 20, 2023

The extra cost was hidden - I am forced to pay double to cost displayed when selecting the tickets since there is a restriction to cancel

Date of experience: April 20, 2023
Indiana
1 review
0 helpful votes
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Additional charges
May 20, 2023

We are fine with purchasing tickets at the listed price. But adding an additional $5.95 per ticket for email tickets ( when that was the only option) is not right.
We could pick them up? Additional charges for Emailing tickets should not be charged when that is the only option.

Date of experience: April 20, 2023
Minnesota
1 review
0 helpful votes
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Parking ticketsonsale
April 20, 2023

Was fast but still waiting on email for parking ticket.

Date of experience: April 20, 2023
New York
1 review
0 helpful votes
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I paid for tickets and never received them and there is no way to contact the seller. I purchased two tickets in two different orders and received two separate order numbers but when they sent me the ticket they sent me duplicate tickets!

Date of experience: April 20, 2023
Minnesota
1 review
0 helpful votes
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5 star
April 20, 2023

Easy to use on ticket masters. Easy to find the event date, time and place.

Date of experience: April 20, 2023