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TicketsOnSaleReviews 36,856

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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Tennessee
2 reviews
5 helpful votes
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You Charged too much.
May 24, 2023

I have learned that I could have bought a General Admission ticket to the game I just bought tickets from you for $10 less that what you charged me. Now I can't get a refund for the tickets...that is really unfair to the customer. I will not use this service again! Neither recommend it to others.

Date of experience: April 23, 2023
Georgia
1 review
0 helpful votes
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I was charged $50 in extra charges ( processing fees) on top of the ticket price!

Date of experience: April 23, 2023
New York
1 review
0 helpful votes
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Easy and quick
April 23, 2023

Super easy to purchase and instant ticket e-delivery

Date of experience: April 23, 2023
California
1 review
0 helpful votes
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Over paid
May 23, 2023

Paid double the ticket price should have paid $89.99 per ticket instead $160 plus fees total $432 for 2 tickets.

Date of experience: April 23, 2023
Ohio
1 review
0 helpful votes
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Was not let down
April 23, 2023

It was easy, purchasing and easy to upload in my Apple wallet, and had no issues with the tickets being scanned! We had a great time it was so fun thank you for everything

Date of experience: April 23, 2023
Texas
1 review
0 helpful votes
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I have no e-tickets that I can put in my wallet. As a result, I will have to use photos of the tickets at the gate.

Date of experience: April 23, 2023
Colorado
2 reviews
0 helpful votes
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Inconsistent & Annoying
May 23, 2023

Your site blinks too much, told me my shipping address was incorrect. - IT IS CORRECT. Told me my card expired. I RECEIVED TICKETS via email.
People, get your techs on this. Looking forward to the concert. Thank you.

Date of experience: April 23, 2023
Arizona
1 review
0 helpful votes
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They already charged my tickets but my tickets have not yet arrived, the price for tickets is much more expensive than other apps Or services

Date of experience: April 22, 2023
California
1 review
0 helpful votes
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Money grab
May 23, 2023

Why can't they refund or apply funds to a future game. No compassion to a legitimate order mistake.

Date of experience: April 22, 2023
Louisiana
1 review
0 helpful votes
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Ticket price
May 23, 2023

I paid $43 for my ticket and my friends paid $23 for theirs.

Date of experience: April 22, 2023
Virginia
1 review
0 helpful votes
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Fast and easy to use
April 22, 2023

Easy to use the taxes and fees was more that what I expected

Date of experience: April 22, 2023
Washington
1 review
0 helpful votes
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You shouldn't require people to download an app in order to enter the show once they've paid and

Date of experience: April 22, 2023
Georgia
1 review
0 helpful votes
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Horrible!
May 22, 2023

Tickets were cancelled for no reason and 3-5 days to return money! Absolutely ridiculous!

Date of experience: April 22, 2023
Arkansas
1 review
0 helpful votes
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No cancelations
May 22, 2023

I accidentally ordered tickets on the wrong site for the wrong event that were super expensive and now I can't get a refund and I'm fairly certain that I was scammed.I thought I was ordering from the venue until I got a bunch of pop ups and then it was to late and had already been charged.

Date of experience: April 22, 2023
Utah
2 reviews
0 helpful votes
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Insurance is a scam. Shame on you, you already charged $25 a ticket for 'processing'

Date of experience: April 22, 2023
Michigan
1 review
0 helpful votes
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Scam
May 22, 2023

Not real tickets. Total scam. Terrible business. 0/10

Date of experience: April 22, 2023
Virginia
1 review
0 helpful votes
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Great experience!
April 22, 2023

Tickets came fast. I simply added to my wallet on my phone and I was all set.

Date of experience: April 22, 2023
Rhode Island
1 review
0 helpful votes
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Service fees
May 22, 2023

The price of the actual tickets for the show was not terrible but then when you add 20 bucks per ticket for service fees, it really makes it out of reach for some people that's a lot of money to charge extra for some thing that's done digitally

Date of experience: April 22, 2023
Virginia
1 review
0 helpful votes
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I went to purchase a for King and country ticket and ended up buying a ticket for Eric church in another state. I live in VA NOT DE and I'm highly upset that during the process and selecting the "for King and Country" at Chartway arena in Norfolk Va for TODAY, I bought some Eric church ticket for next month. I need a full refund asap!

Date of experience: April 22, 2023
Canada
1 review
0 helpful votes
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BEWARE - Serious Mistake
May 22, 2023

I purchased tickets from TicketsOnSale by mistake. After searching for a concert on Google, the TicketsOnSale site came up first, because it is a "sponsored" site. I foolishly paid over three times the price for the tickets that I would have paid at the venue website. Shortly after paying for my order, I realized my mistake, and tried to cancel. However, the website informed me that "all sales are final".

Date of experience: April 21, 2023