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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Received message, date changed. Then a few days later, message indication the tickets were sent electronically and I never received them. Called, now told the hockey game has been delayed a week. So no tickets were ever sent yet.
Crappy app would not recommend anything about this app tha was forced me to use
I will never purchase anything from this company again.
I selected for the tickets to be delivered electronically, but when I bought them it didn't confirm a seat, so I guess they are assigned at the time the tickets are issued. It also didn't give an indication when/how electronically I would receive the tickets. I will just have to wait for an email is what the instructions said, but it would be nice to have a timeline.
I was so excited to buy BlackPink Tickets for a graduation gift for my daughter! When I received the email including the ticket information I was surprised I would not get the tickets until the day before the show. When I checked your company online I was HEARTBROKEN to find out this is all a scam. Reading hundreds of YOUR customers so upset about the tickets not arriving or being wrong and NOT being able to get their money back.
Would of liked to use paypal
Also don't like having to wait so long for the tickets
I purchased a parking ticket for an event. I still haven't received my ticket but did receive this feedback survey. Why ask for my feedback when I haven't received my purchase. The links in my email don't work either.
Did everything asked but not able to get purchased tickets
Several steps required. I appreciated the help from "Tickets on Sale support". They responded quickly to my concerns. Thanks.
Easy ticket selection system. Still unclear about when I will be charged for the ticket insurance option I selected, and when I can expect delivery of the online tickets.
It was quite easy to purchase tickets, although I have to say they're pretty darn expensive for where you sit! I've been going to concerts since the 70's and tickets back then to see The Rolling Stones were $6.00! Hey, maybe you could put in a good word for me and I could actually meet Sting?
I ordered a ticket for a concert that was misleading. Within 10 minutes I tried calling. I kept being directed to a "live" chat. They would not assist me with cancellation of the ticket purchase, despite having bought ticket insurance on their site. I was advised to call the insurer, given wrong information about who to contact … story continues.
Platform fee cost as much as the ticket. You are killing the industry
Reliable, fast, super, easy to choose and many options!
Purchased our tickets very quick no hassle very smooth transaction. Will do business in the future.
I have not received what I paid for. Purchased baseball tickets and I have not received them.
Good experience. No problems.
Easy to choose. Easy to purchase.
Easy to use, very prompt delivery of our tickets. Will definitely use again if available.
The process buying was extremely easy and then receiving them was quick and easy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members