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TicketsOnSaleReviews 36,908

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Use of site
May 4, 2023

The site was easy to navigate. I was able to get the tickets I wanted.

Date of experience: May 4, 2023
Tennessee
1 review
0 helpful votes
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Easy Peasy
May 4, 2023

It was very easy! Purchased the tickets as a surprise! Can't wait to see his reaction

Date of experience: May 4, 2023
Mexico
2 reviews
0 helpful votes
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Was ok!
May 4, 2023

Um...ok...amazing, fantastic etc etc etc etc etc and all of the above! Truly

Date of experience: May 4, 2023
Virginia
1 review
0 helpful votes
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Top notch
May 4, 2023

All good, very good, super simple all that and then some

Date of experience: May 4, 2023
North Carolina
1 review
0 helpful votes
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Concert tickets
May 4, 2023

It was a fairly smooth transaction. Just followed the links online.

Date of experience: May 4, 2023
New York
2 reviews
2 helpful votes
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Quick and easy
May 4, 2023

Purchasing the tickets was easy. When I received an email that I would not get my tickets until two days before the event I immediately emailed customer service. The response was very quick and transferred into ticket master. Thank you.

Date of experience: May 4, 2023
Ohio
1 review
0 helpful votes
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Easy for handicapped
May 4, 2023

Easy and secure. Went to website which took 2 minutes to secure my concert tickets to see Luke Beyan.

Date of experience: May 4, 2023
Nebraska
1 review
0 helpful votes
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Not sure delivery option? Will they be delivered electronically or by email? Whe n will they be delivered? No specifics were offered or mentioned.

Date of experience: May 4, 2023
Pennsylvania
1 review
0 helpful votes
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Price / fees
June 3, 2023

Extremely high fees can't purchase anywhere else..

Date of experience: May 4, 2023
California
1 review
0 helpful votes
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Easy to Maneuver
May 4, 2023

Was easy access and quick work to obtain my tickets. I highly recommend it.

Date of experience: May 4, 2023
New Mexico
1 review
0 helpful votes
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Tracy Byrd
May 4, 2023

Easy and quick and I was able to protect purchase which makes it easier to make a decision.

Date of experience: May 4, 2023
Colombia
1 review
0 helpful votes
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IMPOSIBLE REALIZAR VERIFICACION
June 3, 2023

REALICE MI COMPRA AL CONCIERTO DE KAROL G EN MIAMI, NO ME DEJA REALIZAR EL PROCESO DE VERIFICACION PARA OBTENER MIS BOLETOS

Date of experience: May 4, 2023
Missouri
1 review
0 helpful votes
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Refund
June 3, 2023

Unfortunately I won't be able to get the time off work to make the event. I purchased the insurance for this occasion, and I'm needing a refund please

Date of experience: May 3, 2023
Texas
1 review
0 helpful votes
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Crooks!
June 3, 2023

You all charged 3 times the price of the tickets as the venue direct.

Date of experience: May 3, 2023
Arizona
1 review
0 helpful votes
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Cancel
June 3, 2023

Wanted to just see what the final price would, ended up Automatically charging me and had me buy the ticket and I did not want to buy the ticket and i'm trying to get a refund.

Date of experience: May 3, 2023
Ohio
1 review
0 helpful votes
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I never received a ticket a paid for after being told by numerous representatives via the help chat that all tickets I paid for were "guaranteed" to be uploaded to my account prior to the start of the event. I arrived to the concert and waited for 2h after it began to finally hear back from a representative that my ticket was unavailable and there was no replacement available. A friend of mine traveled out of state for an event they could not even attend.

Date of experience: May 3, 2023
New York
1 review
0 helpful votes
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So, the site was easy to navigate - there were no hurdles to cross. I didn't want to throw my computer across the room. The reason I gave it 3 stars is because I won't be receiving my tickets until 2 days before the show. Over a month from now, and I am worried! I have enough faith to give it a go, but I am truly nervous.

Date of experience: May 3, 2023
North Dakota
1 review
0 helpful votes
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Over priced
June 2, 2023

I think it is a horrible scam to buy up tickets to resell at 3 times the original cost. This should be illegal.

Date of experience: May 3, 2023
Puerto Rico
2 reviews
0 helpful votes
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Pude. Comprar muy bien, solo que no me di cuenta que era 1:30 de concierto.

Date of experience: May 3, 2023
California
1 review
0 helpful votes
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No Way to Contact for a Refund
May 3, 2023

I have been trying to find a way to contact you for a refund with no luck. Your website charged me over a 1000.00 for 6 tickets when I was trying to order 2. Now I have to deal with a lengthy dispute process with my credit card company and PayPal.

Date of experience: May 3, 2023