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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The stadium seating chart did not match the ticket selections. The confirmation process is also screwed up in that you can't be on the ticketmaster page and look at the email confirmation code and then go back in to enter the code for password reset. Not an effective way to confirm and should be a text to the number for that account so it actually works correctly.
Estubo todo interesante e interesante Gracias por todo
I do not know how to resolve this issue so I am very upset
Easy and fast way to understand when picking tickets for a event.
Easy, fast and great website. I will continue to use your services.
Haven't received my 100% guaranteed tickets yet… jury is out!
The tickets I purchased from this website did not work at the concert I went to. I will be pursuing reimbursement through my credit card company. This website is a scam.
My experience was good purchasing tickets, however I wanted 3 tickets and there was no option to choose 3. It was 1,2,4 or 6. Wish I could of purchased 3
List price appeared on the site isnt the amount actually paid. Too late to cancel upon realizing the fact as tickets are not refundable. Very disappointed. Ticket was listed for $244 and were actually charged $335!
I bought the tickets months in advance, and the website hasn't shown the tickets on the website. It's just a little nerve wracking getting told my tickets might not show up until the day before the show.
Little surprised at the service charge. $100 plus insurance plus plus plus - turned an initial quote of $380 (2@ $175 into ~ $550. If that is what it costs why not say $255 x 2 plus tax. At least I could have chosen a less expensive seat. I think Houst Ballet might should consider a less expensive ticketing service.
It was a fast purchase and I now have tickets in my phone!
6:00PM DOORS OPENED
7:15PM HAD TO WAIT 1HR 15 MIN TO SIT (SUPPOSEDLY WORKING TECH ISSUES)
9:00PM JAY (BAND MEMBER ADDRESSES THE AUDIENCE) STILL NO ACT, NO APOLOGY ONLY TO SAY BABYFACE WILL NOT BE PERFORMING; AND MISS BAKER WILL BE TO THE STAGE SHORTLY
9:20PM ANITA BAKER BRAVES THE STAGE TO BAD AUDIO, NO VIDEO AND SPENT MOST OF THE FIRST HOUR POINTING OUT THE ISSUES ON THE STAGE WITH THE SOUND TEAM
Good. Website was easy to navigate. Felt somewhat safe.
Easy and quick. The map of the stadium was beneficial in choosing my seats.
Es un proceso bastante fácil y accesible para realizar el proceso.
Didn't want the tickets. Tried to go back a page on the site and the tickets got ordered. I contacted the customer service within 2 minutes and the response was awful. No refund. They said it's my problem and I should sell them myself.
Good experience thanks and happy to go this concert
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members