On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was easy and there is more choice seating options.
I added 2 tickets to my cart at $110.0 each. I then go thru your buy-flow process and was never shown excess charges. The total came out ot 302.00 and I immediatley called to ask for a refund. I was told no refunds so I am initiating a dispute with my credit provider. I will never do business with you again.
Fees are way too high. For a $78 ticket I paid over $100, including fees. Does the price of the fees have to be do high?
Nothing to do with price. Just a lack of information/or information given at a later stage. Should inform the client that they will need to fill in a document/form as soon as the payment is done.
Anyway, my order got cancelled automatically and I am left with an amount of $69.27 dollars that I paid for insurance...how do I get this money back. Please get back to me and inform me of same so I can safely get my money back. Thanks
Derek Narainen
#*******
This is the first time a company has ever made me wait THE DAY BEFORE THE CONCERT to receive my tickets….
I have always received them to my email within a week of purchase….
Overpriced tickets! Thirty plus more than Ticket Master! I will never use you again!
Trying to do a nice trip for grandsons and you scam me!
Perfect for the price and good seating
Pretty easy
Easy to navigate the purchase and was efficient to review the seats to purchase.
This is a scam! Prices are 3 times higher!
This is scam! Prices are 3 times higher!
This is scam! Prices are 3 times higher!
I visited Chicago by my DDW（Medical Gastroenterological conference).
I choose Chicago symphony for my memory of visiting Chicago.
I don't trust this page I don't received my tickets
I purchased tickets to a concert and in accordance with their policy I knew I would get the tickets I purchased or "comparable". Well the tickets I got were 3 times the price of tickets face value, and not in a comparable area at all. They were significantly farther back, and on the other side of the arena. When I contacted them to make it right, I got run around by a guy who was clearly just saying what he had to to make me go away, and nothing was resolved. I'm just waiting for the charge to clear so I can dispute it with my bank.
It was good and easy, It would be better if I had been able to see the exact location of the chairs/sits.
Found this so easy to use I have bought tickets from the Uk and was a little bit concerned but I had no worries they came into my in box with minutes
When I got to the circus at Rapid City SD I was advised that the tickets I bought were useless and I had to buy tickets at the window.
Excelente experiencia. Cumplieron con la prestacion del servicio. La entrega de las entradas fue oportuna.
I purchased the wrong day for my tickets messaged chat box and rep said he couldn't switch my tickets that I had to sell them on a different website and repurchase new tickets. I paid over 500 for three tickets and I wasn't going to spend an additional 500 with the chance of not selling the ones I already had. I know how those websites work I e already lost 700
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members