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TicketsOnSaleReviews 36,990

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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55,231 reviews

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Minnesota
1 review
0 helpful votes
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Scam
June 13, 2023

Seller didn't send tickets till half hour after doors opened. I live 45 mins from venue. Didn't get to see show and the refused a refund! I was told on three different occasions that the tickets would be there at 3 different times

Date of experience: May 14, 2023
North Carolina
2 reviews
0 helpful votes
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Great
May 14, 2023

Easy and great purchase. Glad to have used it. Excellent user friendly

Date of experience: May 14, 2023
California
1 review
0 helpful votes
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Received exactly what I expected
May 14, 2023
Updated review

I was looking for a floor seat to a specific concert. This ticket came up in a good location at a significantly lower price. I was nervous about the site, but it turned out on the level, and the concert was a great experience.

Date of experience: May 14, 2023

Fast and efficient
May 8, 2023
Previous review

Fast and efficient

Date of experience: May 8, 2023
California
1 review
0 helpful votes
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Easy any one can do it
May 14, 2023

What experience it was simple took no special skill you can do it

Date of experience: May 14, 2023
New York
1 review
0 helpful votes
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MTB
May 14, 2023

Easy to use website no hassles quick connection price was right

Date of experience: May 14, 2023
Iowa
1 review
0 helpful votes
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Website is a scam
June 13, 2023

Was trying to purchase tickets when an error message appeared about the zipcode for my payment method, unable to fix it, i cancelled the order instead. Meaning the payment should not push through. A few minutes later, a confirmation for the order was sent. Just when I don't want to purchase them anymore! Customer service is no help. It was not my fault and I have to be inconvenienced for it!

Date of experience: May 13, 2023
Texas
1 review
0 helpful votes
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You mark up tickets 30% and said my tickets to the lawn disappeared and the price raised for the exact same area while checking out. Y'all whack. The things we do to see our favorite bands...

Date of experience: May 13, 2023
Wisconsin
1 review
0 helpful votes
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Very good and quite easy. Everything was smooth sailing.

Date of experience: May 13, 2023
New York
1 review
0 helpful votes
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Luciano Tickets
May 13, 2023

Very clear to understand and to buy tickets. It couldn't have been easier for me.

Date of experience: May 13, 2023
Illinois
2 reviews
0 helpful votes
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Amazing
May 13, 2023

It wa super Easy and fast going. I am very very very very impressed with how things went.

Date of experience: May 13, 2023
Illinois
1 review
0 helpful votes
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Rip Off
June 12, 2023

Your company provide zero value. I would not have done business with you today if it were not for the power of your search op. I feel completely ripped off. Once I realized my mistake. I paid over $60/ticket more then when I finally made it to the correct website.

Date of experience: May 13, 2023
Texas
1 review
0 helpful votes
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Why do I need an app
June 12, 2023

Why do we need an app to download tickets I purchased? Oh wait, because big corporations need my to spy on my private browsing information to better advertise to me.

Date of experience: May 13, 2023
Arizona
1 review
0 helpful votes
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No ticketa
June 12, 2023

I have not received my tickets that I paid $260 for.

Date of experience: May 13, 2023
Tennessee
2 reviews
0 helpful votes
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Price difference
June 12, 2023
Updated review

I paid $318. For two tickets and now you have them for $25. Do I get mine for that now?

Date of experience: May 13, 2023

I had a great time
May 8, 2023
Previous review

I had a great time

Date of experience: May 8, 2023
Texas
1 review
0 helpful votes
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Bad service
June 12, 2023
Updated review

I had an awful experience with them! They said they transferred the tickets. But they lost them! Now they are say they it's already transferred.so, I can't do anything about it!

Date of experience: May 13, 2023

It was easy to get through!
May 11, 2023
Previous review

It was easy to get through!

Date of experience: May 11, 2023
South Carolina
1 review
0 helpful votes
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I contacted TicketsOnSale several times because I did not receive any communication about my tickets. I was routinely told, the seller is processing everything and give them until the day of the event. The day of the event, I get an email to contact Customer Support, to be told the seller cannot fulfill the request. Will never use this site again!

Date of experience: May 13, 2023
Canada
1 review
0 helpful votes
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Fraud
June 12, 2023

Worst experience ever. Never bought on this site again. I was supposed to pay 219$ for my tickets, they took more than 296$ on my credit card. Call them and they said that i purchase a protection ticket that I didn't clic on hit and was not mentioned in the total amount when a put in my credit card number. Won't by anymore on your website.

Date of experience: May 13, 2023
Arizona
1 review
0 helpful votes
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High fees!
June 12, 2023

I haven't gone to my event yet, but they charge so much money in fees and the only way to get tickets is through this platform online! What a rip off. They need to figure out another way to sell the tickets without such a high fee.

Date of experience: May 12, 2023
Massachusetts
1 review
0 helpful votes
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Unsatisfied
June 12, 2023

There were a row of drunk selfish girls who stood and danced the whole show. None could see for rows. We asked them several times to sit. The users should of asked them to sit.

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Ripped off without proper notice
June 12, 2023

Payed triple the ticket value without any description of mark up except the charges for processing.I didn't realize the markup until I received the email ticket with the actual ticket price. Felt like I was scammed

Date of experience: May 12, 2023