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TicketsOnSaleReviews 36,992

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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Problem at Theater with QR Code
June 16, 2023
Updated review

When we went to check in, they could not read the QR Code that was sent. Then had to go to box office and said tickets were not in my name. After much negotiation, they finally printed two tickets for us but said if anyone else shows up, we would have to leave. Travelled all the way from CT to NYC for this event and was almost sent home!

Date of experience: May 17, 2023

Ok pretty easy to use
May 13, 2023
Previous review

Ok pretty easy to use

Date of experience: May 13, 2023
Nevada
1 review
0 helpful votes
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Expensive fees
June 16, 2023

Very disappointed with the ridiculously expensive fees per ticket

Date of experience: May 16, 2023
Canada
1 review
0 helpful votes
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Paid too much
June 15, 2023

I paid really too much for a show of Christine and The Queens. Really unhappy! I lost 50$ CAN

Date of experience: May 16, 2023
Missouri
1 review
0 helpful votes
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Once I hit purchase I realized they were in Wichita and could not void the pending transaction. It's all ok, we will just take a weekend and do a road trip now.

Date of experience: May 16, 2023
Missouri
1 review
0 helpful votes
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Starlight Parking
May 16, 2023

Quick and easy and always look for a secure website.

Date of experience: May 16, 2023
California
1 review
0 helpful votes
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Wu
May 16, 2023

Excited to see Wu. It was a bit of a hassle. Still waiting to see my tickets to be honest. But I'm getting that started now. I thought after I bought they would automatically appear on the app. But yesterday I discovered that wasn't the case. So now I'm trying to confirm my tickets for Wu.

Date of experience: May 16, 2023
Oklahoma
1 review
0 helpful votes
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Tickets
May 16, 2023

First time using site It was easy to use. Very happy with the price and the seating for the last minute tickets we bought.

Date of experience: May 16, 2023
Michigan
1 review
0 helpful votes
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Horrid service. In fact I haven't received tangible and respected customer service.

Date of experience: May 15, 2023
New Mexico
1 review
0 helpful votes
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Helpful
May 15, 2023

Some initial confusion on our part...cleared up with single inquiry.

Date of experience: May 15, 2023
Massachusetts
1 review
0 helpful votes
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Ridiculous fees
June 14, 2023

Payed more in fees than I did for the tickets. Like Borrowing money from John Gotti you are absolute $#*!ing criminals.
Legalized scalping scumbags

Date of experience: May 15, 2023
New York
1 review
0 helpful votes
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Concert tickets
May 15, 2023

Very easy to use and easy to access. I ordered the tickets and was able to buy them with no problem.

Date of experience: May 15, 2023
Canada
1 review
0 helpful votes
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I needed to buy 3 tickets for a concert that was general admission. The only options were 2/4 tickets, or 1 tickets. There was no option for 3 tickets. So, I had to pay for 2 tickets, and then again for 1 ticket. With each purchase, I received around 4 or 5 emails with different information and status updates. So, I received around 10 emails in total. This is overly inefficient and confusing. You should just pay all at once and then get 1 email for confirmation. After all the emails, I still had to create a ticket master account and then use an app to get my tickets. It took way too long overall.

Date of experience: May 15, 2023
Florida
1 review
0 helpful votes
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Fast and easy to access
May 15, 2023

Fast simple easy to access good great still waiting for my tickets in my cel phone

Date of experience: May 15, 2023
Illinois
2 reviews
0 helpful votes
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Turning Stone Show
May 15, 2023

Great venue. Great show. Tix were delivered promptly and were as described.
I would definitely use them again

Date of experience: May 15, 2023
Missouri
1 review
0 helpful votes
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Fast service
May 15, 2023

Fast service and easy steps to complete sales. Very affordable prices

Date of experience: May 15, 2023
Michigan
1 review
0 helpful votes
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Terrible transaction, you never showed up charges and it continued to say my time was up so I did not even know my purchage went thru until it was to late to make any changes

Date of experience: May 15, 2023
Mexico
1 review
0 helpful votes
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Bad service
June 14, 2023

I bought two tickets for the 90 pops tour for next May 20th; when I received an email with the tickets detail the date changed to March 2nd, 2024, I have my flight tickets for May 20; I opened a ticket, and send an email to ask why they changed the date, on the chat the girl was so kind but even so I didn't receive any status of that tickets

Date of experience: May 15, 2023
Illinois
1 review
0 helpful votes
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What a bad experience!
June 14, 2023

We wait 2 years to see this concert 4th row back. We received confirmation that we had tickets but on concert day standing at the entrance we were told the tickets were never released by the seller. We were on the phone for an hour and a half trying to get these tickets released. We missed out on the VIP experience. Heads up to all if you have a concert delay beaware that technology may change and that may change how your tickets work at the gate. Ours should have been updated to a bar code from the QR code.

Date of experience: May 15, 2023
New Mexico
1 review
0 helpful votes
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Tickets did not arrive when promised. Was told that I would have ticket info by a specific date. That date came and went with zero information by email or in online account.

Date of experience: May 14, 2023
Texas
1 review
0 helpful votes
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Worked For Me
May 15, 2023

I couldn't find tickets anywhere for sold out concert. Luckily I found 4 tickets on TicketsOnSale, I was nervous since I hadn't use them before. Process worked just as advertised, I even reached out by "chat" to make sure I understood everything correctly and was helped quickly even to complete transfer to my Apple wallet. Could not have been more satisfied, I would use this site again.

Date of experience: May 14, 2023