TheaterSeatStoreReviews 333

They talk a good game but do not deliver as promised. I found that it takes longer to receive the goods than promised. I do not believe they stock any of the advertised merchandise. WHITE GLOVE DELIVERY, is a joke their shippers will not acknowledge it. They drop it and run and are argumentative that it was not in their job description to set up the furniture. My order was from Lane and the quality is what I expected but I should have purchased from another vendor. Their website is very good but it all stops there. I would NOT recommend this firm to anyone except Nancy Pelosi, Harry Reid and President Obama. I think they are just as good a liars as this company. Enough said.

I ordered 12 seats from them a few months back which cost a pretty penny. They said due to the amount I was spending I was a preferred customer. Which came to mean they preferred more money than less. I get a modified receipt about 2 months later that was for $1500 less than I paid them and my chairs show up 3 days later which did not have all my options on them. So after 5 emails and 20± unreturned phone calls it is apparent they are gong to do nothing to fix the chairs or refund the difference. My only recourse is to reverse the chargers I guess.

We ordered 7 Leather Theater seats (purchased the Klaussner Twilight Series). We paid for white glove delivery ($150) and 5 year extended warranty ($150). I picked these seats because they were a "Quick Ship" item and was promised delivery in less than 2 weeks. 9 weeks later, we received them! Luis Cedano advised I would receive a $150 credit to my bank account since I did not get the "Quick Ship" delivery. (I HAVE NEVER RECEIVED THIS CREDIT AND LUIS HAS NEVER REPLIED TO MULTIPLE EMAILS I'VE SENT HIM NOT WILL HE RETURN ANY PHONE CALLS) Once the seats arrived, I had to BEG the delivery company to honor the white glove delivery service which I paid $150 for. The delivery company then stated that they just received this contract 2 weeks ago and were not clear on what they were required to do for "White Glove Delivery". We had to show them online what was expected of them for the white glove delivery. Once we received the seats and set them in place, Only 4 out of 7 seats footrests were operational (3 don't work at all). Spoke to Elias Balderamma and he asked me to send pictures and explanation of the issues (even though we filled out the delivery ticket form once they were delivered and gave all this information within that form). Sent the email - this was 5 weeks ago and no one will return my emails or phone calls. I've paid over $2700 for inferior goods and poor service. USE THIS COMPANY AT YOUR OWN RISK!

A must visit site!

I've been dreaming of having my own home theater for a very long time. Today, the technology his better than ever, not to mention cheaper than ever and so I decided to strike while the iron was hot and start putting my own home theater together. So, I made some plans and wrote down what I needed so to get organized. However, in the middle of it all, I realized that it was more complicated than I thought. There were so many parts that I needed to put together and get done – I was losing hope and losing interest, that is, until I went to Theaterseatstore.com. This site had everything I needed. I was having trouble finding the right screen for the right price and this place had so many products at my budget that I had a hard time picking what I wanted. Also, they gave me so many ideas. Browsing through their site, I got so many more ideas and so many things I realized I needed. I was planning to just put my old couch in the room, but the theater seating on the site looked so great, I just had to have them. I ordered them and the other things I needed and they came right away.

Their theater room packages made it easier for me and my husband to have our own private theater without the expensive cost. They take care of everything from the hidden speakers down to the foundation. We did not need to hire an interior designer just to make sure that we get the look that we are going for. They even offer a proscenium which fits out screen very nicely.

The style, for us, is very modern yet very nostalgic of the nice-looking cinemas that were very popular a couple of years back. Because of the theater package that we ordered, we are now proud to invite other people to watch movies with us. We also had a place where me and my husband can just lounge and get away from the kids for a few hours.

We also liked the idea that we had a say on the individual pieces that were going to be incorporated in your theater. This allowed my husband to pick actual pieces that we liked which made the room even cozier since it showed our own personal style aesthetic. Their friendly sales experts also made it easy for us to find the pieces that mesh well with what we were going for.

Happy Customer!

This site is fantastic! I honestly have fund now just looking through this site every now and then and discovering something new (popcorn machine anyone!). I stumbled on this site a year ago when I was looking to replace out couch in the living room. Actually I was shopping for a regular couch when I saw some of these fancy theater chairs on display. I knew I wanted to get one, although my wife, I wasn't sure if she agreed. I thought I'd broach the topic carefully, and I wanted to show her some pictures of the leather recliners first before hinting that I wanted one of these. So, I get on my iPad and casually show her this one set I'd had my eye on. She takes a look and she is fascinated! She never new these types of chairs were available. She loved the thought of sinking down into a comfy recliner, putting her feet up while watching her TV shows. Needless to say, we started picking out our replacement sofa and within a few weeks, we finally got them sitting in our living room! We also got a few other items from them to finish out living room and we even bought our son a recliner here when he moved into his own place.

I ordered from Theater Seat Store based on a recommendation from a friend. Unfortunately, despite spending thousands of dollars with their company, I was treated horribly. My seats arrived 2 weeks later then the estimated delivery. I received the incorrect seats and worst of all, I was called a liar and was completely mistreated.

I placed my order through a sales rep on their sales phone line. I had a specific seat layout for my room and was very clear on the configuration I needed. I had been planning this theater room for months. I even have 3d renderings of the seat layout!

After completing my order, the sales rep sent me a order confirmation. The confirmation did not specify the configuration of the seats. When my seats arrived (2 weeks late), they were not what I ordered. I called the customer service line and things really went down hill.

I told the first rep what I had ordered and she said I was lying according to the order form. She then bounced me to another rep. This guy kept telling me that he would correct the problem. He dragged this out for weeks. Finally he told me that I was lying about what I ordered and his company would not replace the seat unless I paid a 20% restocking fee.

Don't risk your money, avoid this site.

This was my first experience spending over $2000 online! It was very scary... especially due to the fact that i was buying a row of theater seats which I would generally want to sit in first. The staff were knowledgable and professional but the delivery was frustrating... the delivery company was late even though we scheduled a time. Products are very comfortable but be sure to request the upgraded delivery service or else you will have to carry this furniture yourself into your home from the front door - something that was never mentioned to me when i bought the seats.