TheaterSeatStoreReviews 333

Got to say that the decision as a family to get a home theater room built in th basement was a great one now that i am sitting in it enjoying my seats. The whole process was a little more painful than i anticipated from the perspective of getting the room setup and getting all the technical aspects the way they have to be. Get ready to be patient and find a good electrician. When it came to seating i had seen the octane turbos at a Super Bowl party and they looked better than great so it was an easy call for me. Seats were shipped by Tom my sales person and now they reside in my home theater and the whole experience was a good one right from the beginning.

AFTER 2 WEEKS OF OWNERSHIP 3 OUT OF 4 ACCESSORY PORTS BECAME LOOSE DUE TO POOR WORKMANSHIP AND DESIGN. I CONTACTED SALLY WHO WAS VERY NICE. SHE SOUNDED LIKE SHE WAS GOING TO HELP ME. I CONTACTED HER IN NOVEMBER AND IT IT NOW ALMOST MARCH AND THEY ARE NOT FIXED AND HAVE GOTTEN WORSE. I HAVE NOT BEEN ABLE TO USE ALL 4 OF MY PORTS DUE TO ITS SLOPPY LOOSE FIT. THE TRAYS TILT AND ITEM FALL OFF. THE SAME PROBLEM IS OBVIOUS WITH A WINE GLASS. 2 PORTS FELL COMPLETELY INTO THE ARM OF THE CHAIR AND HIT THE FLOOR BELOW. TODAY I SPOKE WITH A GENIUS ON THE PHONE SHE SAYS " OH ITS REAL EASY ALL OF OUR CUSTOMERS DO IT THEMSELVES! SHE PROCEEDS TO TELL ME "SOME USE LOCTITE TO REMEDY THE POOR WORKMANSHIP FROM THE MANUFACTURER. HER ADMISSION THAT THERE IS AN ONGOING PROBLEM WAS HONEST AND ACCURATE. SO OF YOUR HANDY AND DO NOT MIND FLIPPING YOUR HEAVY FURNITURE OVER NUMEROUS TIMES A YEAR. THEN THIS IS THE PLACE FOR YOU. ITS A SHAME BECAUSE TH MATERIALS USED SEEM TO BE TOP QUALITY BUT THE WORKMANSHIP AND CUSTOMER SERVICE IS LOW QUALITY. I ASKED DO YOU HAVE AN INSTRUCTION SHEET? SHE SAYS NO BUT WE ARE WORKING ON SOME VIDEOS TO SHOW YOU HOW TO SERVICE OUR PRODUCTS YOURSELF! REALLY?!.

I ordered my seats over ten weeks ago and after sending and email and calling about the order status, I realized I was being lied to.

I first sent an email but after not receiving a response I decided to call.

I was told on the phone that the chairs where ready to be shipped - but when an email response finally came days later the email stated that the chair hadn't been manufactured yet and THERE WAS NO KNOWN ESTIMATE WHEN THEY WOULD BE MADE.

I'd already paid for them in full and was told "6 to 8 weeks from order to delivery.

They Said They didn't have the seats in stock, so they would only charge 50% now to my credit card and when the seats ship in 4 weeks they would charge the balance. They charged the full amount right away and now I have to complain and file dispute with my Credit Card Company. They're Service rep Rock was a total jerk acting like they are doing me a favor by crediting half now when they were never supposed to charge my card anyway. I should have never been charged the full amount. Beware of this Business. Horrible Customer service.

Now they send me an invoice that says my seats have a loveseat in the middle when they are not supposed to. They say it won't but the invoice says so and don't worry about it? This company is horrible They're manager Rock is saying this now and is being rude about it when all I want is a corrected Invoice. If I could buy this anywhere else I would. Beware! Cancelled Order

Charged full amount at time of order, even though they were only supposed to take a 50% deposit. Attempted to contact numerous times to get corrected. No success. Finally called credit card for chargeback. When chairs arrived 13 weeks later, they sent the wrong seat. Was promised a quick fix. Didn't hear anything for over 2 weeks. Had to follow up again. Now reorder the seats with another 10 week wait. Was promised a call back to tell me shipping timeframe. Nothing. Asked to be called by a supervisor. Nothing. Emailed again. Nothing. Next call to credit card company again. I cannot believe how bad this experience has been... and still is.

I was told we would receive our 8 chairs in 10-12 weeks. When we got to 11 weeks and I had not heard anything, I called. They told me they were on back order, but should only be 2-3 more weeks. I never heard from them until I called them. I called again after not hearing anything for 2 more weeks and was told another 2 weeks. I would never have waited this long, but they kept me going with "just 2 more weeks". I am cancelling my order and will never be doing business with this company again.

Sales Rep took an order for three identical chairs and processed my PayPal payment immediately. Said it would take 14 - 21 business days for me to receive. I periodically tracked the order on their website and in the status, it stated "In Production." Almost one month of waiting, I contacted the vendor to inquire about delivery date. Customer Service Rep called the manufacturer and learned the item was no longer available. They had been sitting on my order and payment in full, for a month. Customer Service Rep tried to offer me an "upgrade" presented by the manufacturer, but the upgrade actually had a MSRP lower than the original price of the item I ordered. It took multiple follow up phone calls demanding my PayPal refund before they finally processed it. A week later, the Theater Seat Store is STILL showing the item I purchased as "DELIVERS IN 14 to 21 BUSINESS DAYS" despite my calling it to their attention. Buyers beware! DO NOT trust the order status on their on line tracking system and continue to follow up until you receive your order. I personally will NEVER order from them again. They should have paid me interest for the time they were holding on to my payment for furniture that wasn't even being built.

Horrible, horrible compnay! I ordered four seats for our home theater. Three of them came with tears in them. The chairs arrived at the beginning of July and it is not mid December and I still have not had all the chairs repaired. I have spoken to all four "managers" who each promised to call or email me back and I never hear from them. Two of the chairs were repaired because they simply needed new backs. This took over three months of non stop calling. The last chair had a tear in the arm. They sent a piece of fabric to my house and a technician came to fix the tear. He claimed the piece of fabric was for the wrong arm. They sent another piece and a different technician told me the same story. A third piece arrived and the technician installed it. The leather was a different type of fabric (more textured then the rest of the chair) and the installation was all bumpy and puckered. I finally convinced them to send me a new chair. Finally the chair arrived and to my dismay they had sent a brown chair instead of black. This is so ridiculous. Now I can't get anyone to email or call me back.

On another note, do not buy the love seat chairs! They tip forward and the company claims there's nothing they can do about it.

Horrible horrible customer service. Their so called extended warranty is awful. They call some random person in your area to fix your chairs and they have no knowledge or experience with the product.

Do not buy from this company; save yourself the grief!

I have never had such a horrible experience with any company anywhere. This is not an exaggeration, or embellishment on the truth by any means. As a business owner, we order new inventory every day, and we have never had such lip service with absolutely no follow up or effort to resolve the problem. The couch we order for our new office location was more than a month later than it was quoted, and it arrive with no legs! When we called to get this resolved, I asked to have it rushed and they said "well see what we can do". 2 weeks later, I am now calling back as we still do not have legs for our waiting room couch that is sitting on the floor. Avoid at all cost. They are cheap for a reason.

I ordered my merchandise, paid and awaited delivery. I was called a few weeks later with a delivery time. The day came and went and no merchandise! They called the next day again…no merchandise. So, I called the company and initially they were helpful. So, after about maybe another week or so, being told the merchandise was in transit, code for they didn't have any idea where the merchandise was, the merchandise came and it was severely damaged, broken, split…just horrible. I called the company and they told me to refuse the shipment and write on paperwork why. I took photos for proof of the way the merchandise looked. The deliverymen repacked the merchandise back up and loaded it on the truck. The man handling my case said, he'd send me more merchandise and I told him I'd rather just get my money credited back to my account. He said the carrier had to send the photos of the damaged merchandise first before he could issue the refund. I called him last week and he told me it usually took 24-48 hours for them to send the photos and from there, he could do what he had to do for the refund. I called him today and I got no answer, just his voicemail. I emailed him as well and I got no reply email from him. Tomorrow I'm calling again and will keep calling until I get my money back. I spent over $2,000.00 for the merchandise. I'm starting to believe this company is a scam. They say customer service is important to them but at the end of the day…it's not. Initially, everyone was extremely helpful but then it changed.