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From the business
TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...
TheaterSeatStore Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality, comfort, and timely delivery of their theater seating products. Many highlighted the helpfulness and professionalism of the customer service team, particularly in resolving issues. However, concerns were raised regarding delays in shipping and communication, particularly during the return process. Some customers experienced frustrations with the lack of updates and support when issues arose. Overall, while the company excels in product quality and customer interaction, improving communication and efficiency in handling returns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
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It took a long time to figure out where the articles I wanted where to be found. It was really hard just searching, and finding the correct match for my light and table.
Eventually, I figured it out.
But it took me at least an hour or more to know which one was the correct item for my seats.
When I did, I was able to purchase them, and they took a while to get here, but they are perfect for what I wanted.
They work great and I love them.
The frustration from Sept 1st 2016 to mid-January 2017 was such a circus that I made a video that captured my experience. https://youtu.be/21UYyDo8cfs
Got my order six weeks faster than expected, so I'm thrilled
Excellent customer service
I could not get the compare tab to work. I could not tell the difference between two that I liked. Had different numbers but... I wrote the question in a submit but had to order tonight so I did not lose my discount.
My shopping experience has been great.
Quality checkout process. Good speed and easy to use.
I love my theater seats. I did not like the way they were delivered. I purchased two seats and they were delivered stacked. The truck driver would not take it down to floor level. My daughter and I had to do it. I would suggest paying for the delivery fee which is high. Putting the chairs together is easy. I ordered a table and neck pillow and it took over one month to receive them. All in all I would recommend this company. I saved quite a bit of money for these chairs.
Checkout was easy, and I got a great price by ordering after the new year. I do have to say that I wish for orders that aren't in stock, they would keep in touch with updates.
When I got to week 8 of an 8-10 week delivery estimate, I contacted them and was told my order would not be delivered until April. That would have been 16 weeks! I am very thankful to Josh in customer service, he spoke to the warehouse and got my order expedited. A little over a week later I had my chair.
Nice website real informative good product at a great price
Very simple ordering process, delivery was scheduled, on time, professional - would recommend!
Great delivery service. The product is of very good quality and reasonable price
Very pleases
Web page is clear and concise, provides enough information for me to make informed decisions.
Very good website, but not much follow up on the delivery or satisfaction with the products we ordered. Delivery took a long time, but most if this was due to weather challenges during a snowy winter.
Received tray table and it is scratched badly. How do I return it? Wine holders are fine.
Prices are very high for the quality of the products.
Bummer no discount for Paliser accessories. Lamp is a bit finicky
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members