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TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...
TheaterSeatStore Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality, comfort, and timely delivery of their theater seating products. Many highlighted the helpfulness and professionalism of the customer service team, particularly in resolving issues. However, concerns were raised regarding delays in shipping and communication, particularly during the return process. Some customers experienced frustrations with the lack of updates and support when issues arose. Overall, while the company excels in product quality and customer interaction, improving communication and efficiency in handling returns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate through the website. Questions were answered and order modified to reflect changes.
Great service
Thank you for your Quick call back from Ian he answered all my Questions.
Just received product, have not in rolled carpet yet.
Easy to use site. Only problem is all the options! Great price and great financing options.
VERY SATISFIED!
A back ordered item took a little longer to ship than expected, however, it was delivered within the 10 business day window that the company describes when ordering.
Very fast and efficient service through the installation. The product is excellent quality, very comfortable!
Fabulous product. Love the power recline. However, delivery was a disaster (not theaterseatstore.com's fault) but I would suggest they NOT use that particular freight company again.
I have been happy up to this point with the store and the price of the product.
Great choices eazy to design and order
As I stated to the customer service/solutions representative that ended up getting involved with my transaction, any company whether it be online or a brick-and-mortar platform, can thrive when a product or service is sold and there are no issues. However, the true test is when issues come up that are unforeseeable and the rep handling your transaction places themselves in your shoes and explores every possible avenue to get to an end result which makes the customer (in this case myself) more than just satisfied. This is the type of customer service responsiveness that separates a good company and it's ethics versus those that will not last.
It is no question that the theaterseatstore.com has a wonderful selection of all things for your theater room, especially with furniture. My set of our theater seats took about three months of research, shopping, visiting physical store locations, and finally ordering and purchasing my product. Then of course, time to wait for the delivery. SO, when the possibility that I was going to have to return my delivered product which was damaged during freight was a possibility, a full refund and pick up of my furniture was not something I was looking forward to. Never crossed my mind. You see, I like my new theater sec and a lot of planning went into it, so the last thing I wanted to do was start the entire selection process all over again and then have to order and wait for my new furniture. Theaterseatstore.com was very responsive and adamant about getting a certified tech to my residence ASAP to take a look and see if that was even necessary. Come to find out that my few issues (all minor, but a few and not would you would want after spending a couple thousand dollars on luxury furniture) which were noticed right after setup the day of delivery, all were able to be fixed and approved per Octane manufacturer standards.
In addition, for my time and trouble of having to go through the issues I did at all, theaterseatstore.com made sure that they went above and beyond to take care of me.
Kudos to Shara Williams and her team because she would not give up until I was satisfied. Five Star online retailer! A+++++ Customer Service!
Easy ordering process, but the shipping took really long and once it was finally delivered the silicone bead packaging was busted in 2 of the boxes and was a complete mess and was all over 2 of the 5 chairs we purchased.
I purchased my set of four Theater Seats and accessories from the theaterseatstore about 3 years ago. My wife and I were very happy with the seats, accessories, and the service. I plan to purchase a fifth chair in the near future.
This is my second purchase from you! I think you could cut the price on the white glove delivery service, though. It took them about four minutes from start to finish and 199.00 seems excessive to me.
Nice addition to the chairs
So far, so good.
Rob helped me and did great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members