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TheaterSeatStoreReviews 333

4.5

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TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...


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TheaterSeatStore Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality, comfort, and timely delivery of their theater seating products. Many highlighted the helpfulness and professionalism of the customer service team, particularly in resolving issues. However, concerns were raised regarding delays in shipping and communication, particularly during the return process. Some customers experienced frustrations with the lack of updates and support when issues arose. Overall, while the company excels in product quality and customer interaction, improving communication and efficiency in handling returns could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

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Michael D.
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Easiest online shopping experience ever
September 14, 2016

Easiest online shopping experience ever.

Date of experience: September 14, 2016
Carlos C.
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Couldn't ask for more
September 7, 2016

Couldn't ask for more

Date of experience: September 7, 2016
Joshua M.
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Happy with buying experience
September 2, 2016

Happy with buying experience. Seats are great and the price was right. Also, customer service has been top notch so far.

Date of experience: September 2, 2016
Jennifer G.
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Great product and delivery
August 30, 2016

Great product and delivery

Date of experience: August 30, 2016
JM Z.
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Great value!
August 20, 2016

Great value!

Date of experience: August 19, 2016
Frank A.
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Thanks!
August 11, 2016

Thanks!

Date of experience: August 11, 2016
John S.
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I was told that if I had two rows of 4 theater seat chairs that I would not need a platform for the back roll. This is not true. If I sit in the chairs in the second row I cannot see over the front row chairs.

In order to see the floor to ceiling and wall to wall image approximately 16 feet wide by 8 feet high, I will have to build a platform for the back row to sit upon.

Also the delivery company did not call me but sent me a email or text which I don't check it often. Therefore they showed up to the house without my knowledge and I was not home to take the delivery. I think they should have called. Eventually I think the next day or two I did get the delivery, but it did cause some additional stress and consternation.

However, All Things Considered we are satisfied with our purchase.

Best wishes, John and Kay Silva

Date of experience: August 7, 2016
Craig H.
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Good looking set
August 3, 2016

Good looking set. I would recommend buying.

Date of experience: August 3, 2016
RJ G.
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Very fast and pleasant
August 3, 2016

Very fast and pleasant

Date of experience: August 3, 2016
Rob W.
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Just starting...
July 26, 2016

Just starting... let me get this item and go from there. I plan to order much more...

Date of experience: July 25, 2016
William P.
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Nice and easy
July 2, 2016

Nice and easy. Great install crew that had everything setup quickly and easily.

Date of experience: July 2, 2016
Rick V.
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Everything with the purchase went fine
June 30, 2016

Everything with the purchase went fine.

Date of experience: June 30, 2016
Jennifer C.
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Excellent customer service
June 27, 2016

Excellent customer service

Date of experience: June 27, 2016
Allen D.
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So far so good
June 20, 2016

So far so good.

Date of experience: June 20, 2016
james a.
0 reviews
1 helpful vote
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My only complaint is, I ordered the 'White Glove Service" and I didn't get that. When I called and explained what happened, I was assured someone would be calling me that same day to get it taken care of. When no one called, I called and was told no one would be getting in touch with me that day and I " should move it in to the garage or some place until some one called." When I hadn't heard from anyone the next day,I decided to just do it myself and with great difficulty did. My wife and I are senior citizens and paid for the white glove service for a reason. When I called and informed you that I would not be needing the service and I wanted the 199 dollars credited to my account, It was.

Date of experience: May 22, 2016
Michael S.
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I have emailed customer service several times about my previous order and never received any response. The site is pretty good, but my experience with the delivery and follow-up has been less than satisfactory.

Date of experience: May 9, 2016
mark m.
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Very happy
April 18, 2016

Very happy

Date of experience: April 18, 2016
Lonnie S.
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...
April 18, 2016

Date of experience: April 17, 2016
Kirby S.
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Love this store!
April 15, 2016

Love this store!

Date of experience: April 15, 2016
Iowa
1 review
2 helpful votes
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I was told the backordered items would follow a couple weeks after the main order. At the 5 week mark, I; m now told it will be another 6 weeks. A 3 month wait for items I was told I would have in 3-4 if ridiculous. Find someone else to buy from.

Date of experience: April 12, 2016