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TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...
The company generally enjoys a positive reputation, with customers frequently praising the quality, comfort, and timely delivery of their theater seating products. Many highlighted the helpfulness and professionalism of the customer service team, particularly in resolving issues. However, concerns were raised regarding delays in shipping and communication, particularly during the return process. Some customers experienced frustrations with the lack of updates and support when issues arose. Overall, while the company excels in product quality and customer interaction, improving communication and efficiency in handling returns could enhance the customer experience further.
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Easiest online shopping experience ever.
Couldn't ask for more
Happy with buying experience. Seats are great and the price was right. Also, customer service has been top notch so far.
Great product and delivery
Great value!
Thanks!
I was told that if I had two rows of 4 theater seat chairs that I would not need a platform for the back roll. This is not true. If I sit in the chairs in the second row I cannot see over the front row chairs.
In order to see the floor to ceiling and wall to wall image approximately 16 feet wide by 8 feet high, I will have to build a platform for the back row to sit upon.
Also the delivery company did not call me but sent me a email or text which I don't check it often. Therefore they showed up to the house without my knowledge and I was not home to take the delivery. I think they should have called. Eventually I think the next day or two I did get the delivery, but it did cause some additional stress and consternation.
However, All Things Considered we are satisfied with our purchase.
Best wishes, John and Kay Silva
Good looking set. I would recommend buying.
Very fast and pleasant
Just starting... let me get this item and go from there. I plan to order much more...
Nice and easy. Great install crew that had everything setup quickly and easily.
Everything with the purchase went fine.
Excellent customer service
So far so good.
My only complaint is, I ordered the 'White Glove Service" and I didn't get that. When I called and explained what happened, I was assured someone would be calling me that same day to get it taken care of. When no one called, I called and was told no one would be getting in touch with me that day and I " should move it in to the garage or some place until some one called." When I hadn't heard from anyone the next day,I decided to just do it myself and with great difficulty did. My wife and I are senior citizens and paid for the white glove service for a reason. When I called and informed you that I would not be needing the service and I wanted the 199 dollars credited to my account, It was.
I have emailed customer service several times about my previous order and never received any response. The site is pretty good, but my experience with the delivery and follow-up has been less than satisfactory.
Very happy
Love this store!
I was told the backordered items would follow a couple weeks after the main order. At the 5 week mark, I; m now told it will be another 6 weeks. A 3 month wait for items I was told I would have in 3-4 if ridiculous. Find someone else to buy from.
Answer: They're legit. Might take forever, but they're legit.
Answer: Canada,? Well it took 2 months from Colorado to Utah... so my best guess is a YEAR,!