Tennis ExpressReviews 642

Extremely poor service.

Bought two sets of strings. They sent the wrong ones.

I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them.

I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them.

They received the strings and I wanted 5 days with no response.

I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs.

I ended up disputing the charges with my credit card company.

Tennis Express should be avoid at all costs.

Order from Tennis Warehouse or Amazon as you will receive
Much better service, honesty, and customer service!

These people don't answer customer service phone number within the first 15 minutes based on my experience. I just call the credit card company and cancel the order since they won't answer customer service calls within a reasonable time. I wouldn't recommend buying anything from Tennis Express to any friend of mine.

This company is very slick. Big banner all over site free shipping free returns over $50. Very fair. However when you go to return they then state you pay for shipping return because they deduct the cost of the shipping return from your original order that was over $50 before tax. They clearly state costs to get to the free shipping is $50 is pre tax, but never anywhere do they state cost minus tax and minus cost to ship back the return. Totally bogus.
I always buy my sneakers on line and every company I have bought from has free return shipping, certainly not minus a shipping cost to qualify for the minimum return cost of an item.

Placed an order at their website, filled all required fields including shipping address, decide to pay by paypal, they ship for the wrong address, contacted them at the same day asking to correct their mistake; costumer service say they can do nothing as their system automatically switches the address in paypal purchases. Wouldn't it be nice if they tell their costumer about it or even better if they don't require a shipping address in their website since it useless.

Well, I thought I was ordering a skirt, but to my surprise I got a tank top that was pictured with this top…ugh! And it is a final sale item with no refund or exchange available! Lesson learned…order from astore rather than online!

The shoes I ordered were not sent- they were a different colour in a different box and FAKE. Do not buy from this company.

Ordered a tennis racquet on 10-15 with one week for shipping. 3 weeks later it arrived and the strings were broken. How do you ship a racquet with strings untied? Sent it back and was told it would be re-strung and sent back in 5 days. 4 WEEKS now and I haven o racquet. Called 3 times, told it was on order, told i would receive a call and an email. Got NO return calls or emails. Every time I call, it is clear no updates on the purchase log is made. Stupid people. Poor quality. Poor service. Never again!

Never again will I order from you. You shipped to the wrong address and you are unreachable to help fix it. Absolutely disgusting.

If you have medium wide or wide feet, DO NOT purchase these shoes. The socks tongue piece prevented my feet from going into the shoe. I really like the colors so, I ultimately cut out the tongues, loosened the strings, skipped holes and they are still too snug across my feet. Quality/workmanship is very poor. These shoes will cause or constipate bunions. I wasted my money on these.
Order Confirmation

Order Number: *******
Date: 08/19/2023 - 3:00 PM
Style Description Quantity Price
*******-0F1F22
Lotto Size: M
1
$15.97
HQ8389-U23
Adidas Size: 8
1
$83.97
Item Subtotal: $99.94
Shipping Method: Standard
Shipping: $0.00
Tax: $6.25
Total: $106.19
Credit Card: ************
Shipping to: Antonette King
8838 S Hamilton Ave
Chicago, IL ******* US

The Nike's I paid for were not new as advertised, but pre-owned, perhaps a returned item.

They did not come with the normal Nike packaging like cardboard and paper stuffed in the toe. The outside soles and bottom edges of the shoes are dirty as they would be if previously worn. And they certainly do not smell new. Gross!

Very impressed bought clothes for my daughters spent 132for 8items recieved 4out 8products which was great quality perfect fit by the time time I called customer service to check on remaining products I was informed they were not available but the full amount 48dollars was refunded to my account immediately Checked my account I got a full refund so fast customer service and very pleased with quality fit and my daughters were very pleased with fashion style of the outfits I did receive which is a plus for impossible to please teens.

Ordered a pair of shoes from them Saturday before Memorial Day now it's Saturday after still no shoes. Or a update on them after emailing them twice. Would not recommend

Ordered a size 8 but it was not available so I got the 7.5. It was much shorter than a 7.5 in the other brands I normally wear (toe of shoe pressed down on toenails, impossible to wear them) so I have to return them. The New Balance court shoe is the go to for a lot of pickleball and tennis players in my area and hard to find locally so most of us rely on Tennis Express for their tennis/pickleball shoes and clothing. Had I known they ran shorter than my other shoes, I would not have ordered the 7.5 shoes. They are attractive shoes and well made, just too short.

I recently purchased the Wilson Pro Staff RF97 Autograph Tennis Racquet from Tennis Express and it has quickly become my favorite racquet. The racquet is incredibly well-balanced, allowing me to generate plenty of power without sacrificing control. The 97 square inch head size is perfect for my playing style, giving me the ability to hit with precision and spin. The racquet's unique design and Roger Federer's signature on the side also make it a real standout on the court.

While waiting for an order to arrive (in which I was notified was en route) I realized it had been quite a while actually getting to my residence. So when I called the representative did a search and informed me that one of the items I ordered was unavailable, and the other would be delayed. When was someone going to let me know about this? No one seemed to care except me, the one who had paid and was supposedly waiting for an order that was not coming. I was quite annoyed and cancelled the order and any more emails from this site.

I'm a huge fan of the new Adidas Barricades. Most comfortable tennis shoe I've worn in years. Tennis Express had a good selection of styles in my (somewhat) unusual size 13.5). Ordering on the site was really easy, and delivery was fast (shoes arrived in 4 days). Can't ask for much more than that.

Great shoes and great price with great delivery. Great review for a great company in a great year and just great.

Very fun tennis shoes! I wear 8.5 in most of my tennis shoes with the exception of the Babolat Jet which is very narrow and requires a half-size increase. For the SoleMatch Control, I was concerned at first about the fit after reading some of the reviews. I ordered an 8.5 and the length fits fine (just a slight space in the toe box – my longest toe is the second one next to the big toe). It has a snug fit because of the rubber reinforcement on the toe box, so if you have an extra wide foot you might need to go a size up. I have a bunion on one foot that is always problematic for tennis shoes and at first, the shoe felt too tight with regular tennis socks. I used my thinnest socks on the first time out and the width worked fine after an hour on the court. Then I put a tennis ball in the toe box of each shoe during storage and it did the trick to loosen the area and now thick tennis socks work fine.

So the shoe takes a little break-in period. On the court, it provides great support, especially on pivots, quick stops/starts, and turns probably because of the rubber on the toe box. I'm partial to tennis shoes that feel close to the court, and these are good for fast or quick movers. The bottom line, is they are neat-looking shoes that perform well on the court but require some break-in. Would be nice if Addidas made the shoe in different widths.