business logo of Tennis Express

Tennis ExpressReviews 642

3.1
How would you rate Tennis Express?
grey star
grey star
grey star
grey star
grey star

Tennis Express Reviews Summary

Tennis Express has a rating of 3.1 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tennis Express most frequently mention customer service, free shipping and timely manner. Tennis Express ranks 2nd among Tennis sites.

service
36
value
30
shipping
34
returns
17
California
1 review
0 helpful votes
Follow Robin R.
Unfollow Robin R.
Send Message
Share Review
Report Review

Ive bought a few times from tennis express. The second time I didnt care for the skirt so I returned it. When my credit card was credited I noticed something off- it was a few dollars less than the purchase. When I called I was told that the tax was adjusted wrong- californias Tax is 9% and I was credited 3%. Somehow that happened in Tennis Express favor. They adjusted it.
The second time I ordered one of the products I received was wrong. I wrote that on the exchange form. They sent me the right one but charged shipping on my debit card that they had in their system. They claim free shipping and free returns. They fixed it right away when I called but I shouldnt have had to call.
I think tennis express squeezes every penny they can and when they get caught they fix it. Not reputable. Better off just dealing with tennis warehouse or Midwest sports or holabird.

Date of experience: January 25, 2018
Colombia
1 review
0 helpful votes
Follow Alexandra P.
Unfollow Alexandra P.
Send Message
Share Review
Report Review

Everything was perfect
January 11, 2018

And on time! Thank you for your fast and efficient service! I received my shoes, and clothing just like I wanted!

Date of experience: January 10, 2018
Virginia
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

I wasn't aware that the racket I bought came with a cover since the product detail page wasn't very useful. Ended up ordering an unnecessary cover. Otherwise product was as advertised and arrived in good shape.

Date of experience: January 10, 2018
Virginia
1 review
0 helpful votes
Follow MaLinda B.
Unfollow MaLinda B.
Send Message
Share Review
Report Review

Love it Love it Love it
January 11, 2018

It is a nice weight with a very comfortable grip. I love it! Can't wait to get out on the court and put it to use.

Date of experience: January 10, 2018
Arizona
1 review
0 helpful votes
Follow CLAIRE C.
Unfollow CLAIRE C.
Send Message
Share Review
Report Review

My Tennis go to
January 11, 2018

Tennis Express always delivers promptly and also their return policy is so easy and quick! I love ordering through Tennis Express, they never disappoint!

Date of experience: January 9, 2018
Florida
1 review
0 helpful votes
Follow Bruce L.
Unfollow Bruce L.
Send Message
Share Review
Report Review

World Class Service
January 10, 2018

I'm a USTA Certified Tennis Instructor in Florida and needed a new pair of Tennis Shoes right during the Holiday Season. I was worried that I wouldn't receive them in time for a Tennis Clinic I run for High School Players during School Holiday break.

Now I know why your name is Tennis Express! Thank you for my on-time delivery! #WorldClassService #ACE!

Date of experience: January 9, 2018
Michigan
1 review
0 helpful votes
Follow SEIJI U.
Unfollow SEIJI U.
Send Message
Share Review
Report Review

Very good responce
January 10, 2018

I am pleased that things arrive as expected.
It is very pleased that the procedure from order to delivery quickly got the goods as expected.

Date of experience: January 9, 2018
California
1 review
0 helpful votes
Follow Stan C.
Unfollow Stan C.
Send Message
Share Review
Report Review

Fast efficient service
January 10, 2018

Odered my favorite tennis strings. Came exactly as ordered and at a good price. Have ordered other items in the past with no problems.

Date of experience: January 9, 2018
California
1 review
0 helpful votes
Follow Becca A.
Unfollow Becca A.
Send Message
Share Review
Report Review

I was disappointed that they sent me a stainless hydro flask when I ordered a cobalt one even though the order confirmation clearly says COBALT. So I called them, they didn't pick up, I left a voicemail, they didn't get back to me and it had been days since I received the bottle. On top of that, the hydro flask was shipped in a plastic bag with no other protections around the bottle.

Date of experience: January 9, 2018
Massachusetts
1 review
0 helpful votes
Follow Russ r.
Unfollow Russ r.
Send Message
Share Review
Report Review

My happy dance
January 9, 2018

Delivery delayed by major snow storm but arrived next morning. Was as if xmas happened all over again

Date of experience: January 8, 2018
VE
1 review
0 helpful votes
Follow Fabio F.
Unfollow Fabio F.
Send Message
Share Review
Report Review

Very recommended
January 9, 2018

Great Online website store. Very recommended option for tennis players with also good prices and wide variety in brands

Date of experience: January 8, 2018
Illinois
1 review
0 helpful votes
Follow Tim L.
Unfollow Tim L.
Send Message
Share Review
Report Review

Site was easy to navigate, items shipped and received quickly. Products arrived as described. Prices were very competitive in relation to other sites.

Date of experience: January 8, 2018
Indiana
1 review
0 helpful votes
Follow Rick M.
Unfollow Rick M.
Send Message
Share Review
Report Review

Free $25 gift card
January 8, 2018

Received pair of Head shoes, very satisfied with shoes and delivery. When I ordered the shoes, it stated "free $25 gift card included with purchase. No gift card was included. Called customer service and they said that promotion ended at Christmas (not stated on website). Planned on using gift card to purchase back-up racquet, Will now buy from someone else.

Date of experience: January 8, 2018
Florida
1 review
0 helpful votes
Follow Javier B.
Unfollow Javier B.
Send Message
Share Review
Report Review

Best on line store for tennis lovers. Free delivery is a plus. Tennis shoes are excellent and customer service is great.

Date of experience: January 8, 2018
California
1 review
0 helpful votes
Follow Vidi F.
Unfollow Vidi F.
Send Message
Share Review
Report Review

GREAT SERVICE
January 9, 2018

I was purchasing my items and noticed they gave me a discount on a t-shirt that I was purchasing. That was a nice surprise. I love that they have a large selection of items and they're quick to process. I ordered my stuff and less than an hour later my items were shipped! I don't believe anyone is that quick unless it's Amazon! So thank you for the expedient shipping and excellent products! I love my new tennis shoes and can't wait to wear them (has been raining here)!

Date of experience: January 8, 2018
North Carolina
2 reviews
0 helpful votes
Follow Abbie M.
Unfollow Abbie M.
Send Message
Share Review
Report Review

Great place to shop for deals. Tennis clothing can be expensive. As a high school tennis coach, I'm always on the hunt for discounted items for the kids. I've added four rackets in the past year to my personal collection for the students to borrow, all purchased from clearance.

Date of experience: January 8, 2018
Mexico
1 review
0 helpful votes
Follow Rodrigo P.
Unfollow Rodrigo P.
Send Message
Share Review
Report Review

All perfect ¡¡¡
January 9, 2018

It's the first time I place an order here and it was a very good experience. I was able to follow up and rectify the payment method without any problem. My package arrived on time and just what I ordered. I am very pleased

Date of experience: January 8, 2018
Florida
1 review
0 helpful votes
Follow Karin M.
Unfollow Karin M.
Send Message
Share Review
Report Review

Shoes arrived on time
January 9, 2018

I ordered some shoes which arrived on time. They are a little narrow but hopefully will stretch out.

Date of experience: January 8, 2018
Minnesota
2 reviews
0 helpful votes
Follow Kris A.
Unfollow Kris A.
Send Message
Share Review
Report Review

Excellent Service
January 8, 2018

My skirts were shipped out in a timely fashion... great fit, as advertised! This is a great option when you don't have access to a tennis specialty store.

Date of experience: January 7, 2018
Florida
3 reviews
0 helpful votes
Follow Gail H.
Unfollow Gail H.
Send Message
Share Review
Report Review

Fast and on sale
January 8, 2018

My ordered items came in a couple of days and was perfect. My tennis game will surely improve with my new duds.

Date of experience: January 7, 2018

About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...


tennisexpress.com
Houston, TX, United States