Tennis ExpressReviews 642

Within 5 minutes of placing my order, I asked Tennis Express to cancel the order as I did not realize its free shipping did not include products over 7 pounds. The customer service rep stated that tennis balls did not simply fly to my home, so they charged for shipping them (I didn't think things under 7# did either, but...). I again asked to cancel the order. The only response was an automated email saying they would respond. They didn't. Instead, after a day, they sent me an "order shipped" notice.

Brett was patient and gave me great service for my return. It was at the Tennis Express on Westheimer (Houston). Did a GREAT job in helping me. He helped me with my exchange! Brett greeted me at the Cashier's desk and asked how he could help.

He helped me in the shoe section to select a new pair and explained that I would get a partial credit for the others, to be applied toward the new ones. I was VERY happy and satisfied!

He was patient and made me feel like a valued customer. I look forward to shopping Tennis Express forever. Thanx again Brett!
David M. (Houston)

Bought new Yonex Vcore Pro 97 tennis racquet that was supposed to have a 1/4 grip size. Racquet was embossed 1/4 but actually measured 3/8. Rare quality control error for Yonex. Tennis Express customer service supervisor told me Yonex has changed and now measures grip size from plastic pallet handle, meaning final handle wrap will make grip size actually 1/8 inch bigger than what is embossed on racquet handle. Totally absurd lie! Just a bogus response! The grip size is supposed to measure exactly what is embossed on the racquet handle and not an 1/8 different. Tennis Express would not take back the racquet because I had mistakenly taken off the plastic wrap on the handle thinking Yonex racquets are always what they say they are in terms of their grip sizes. Then supervisor lied to me again, telling me he would compensate me by sending me a thinner over grip wrap. This wrap never arrived. Very poor company! I will never buy anything from Tennis Express again. Tennis Warehouse is a much better company with very reliable customer service.

I made my first purchase with Tennis Express in late June of this year. All of that went smoothly. I had some problems with the Fila tennis shoes so wrote to Tennis Express concerning the matter. Their site indicates they warrant the out sole for six months. Since mine were less than three months old, I contacted them by email. Three times to be exact. I included pictures of the problem I had incurred. No one from Tennis Express ever responded to any of my service issues. It became obvious that Tennis Express clearly didn't care about it's customers once the sale was made. Their supposed warranty was just empty words to make another sale. I won't make the mistake of using Tennis Express again.

My experience with tennis express was a frustrating one. I placed an order by phone but did not receive the racquet until almost a month later. They told me after a few weeks that the racquet had by mistake shipped to GA (I live in NC) but would be shipped to me in 2 days from that time - ok, mistakes are made, so I didn't make a fuss.
However, in two days, instead of receiving the racquet, I received an email stating that delivery would be in another two days... In 2 days, another notice that it would be another 2 days.
I'm very happy with the racquet but disappointed in the service and the lack of interest from the company. I don't think the people there really cared.

I ordered for a Wilson Tennis racquet Bag Item and mistakenly selected Black color, within a minute I realized and reached Customer support to correct my Order. They mentioned they have corrected my Order and changed my Order to a Red Wilson Tennis Bag. I just received my item/shipment from Tennis Express around 1hr back as I am writing this complaint. When I opened my package, I was really disappointed with Tennis Express. They have sent the Black Tennis Bag and it has so many marks and scars/dust like it was a used bag. I know how this bag should be shipped as this is a premium bag, but his bag came with no proper wrapping or plastic wrapping. I called my friends who had already got this bag and they confirmed it should have arrived in proper wrapping. I never expected from Tennis Express and I should warn all my Tennis friends to be careful with Tennis Express or to avoid them.

I purchased a pair of sneakers and they had something poking in to my small toe. I purchased from them as their ad says "free returns". Unfortunately they informed me when i tried to return that my order did not qualify for the free returns as it did not meet the dollar amount required so i needed to send back at my own expense. The person answering their phones was extremely rude and i sent a msg to their customer service which received no response. I also tried to review them on their actual website and it tells me that they are not accepting customer reviews so i believe their great ratings are rather suspicious. I would not purchase from them again.

They fully charged my card a month ago, but short-shipped the order. No notification or updates provided. After three unanswered emails, and three ineffective phone calls (two live; one had to leave a message), they have still not refunded or responded despite assurance on the phone that they would credit my credit card the same day as my the second phone call. Very frustrating experience. Either incompetent or deceitful. Easily my worst online ordering experience. Still waiting. Would not recommend.

Lived for 18 years overseas and relied mainly on mail order for almost all purchases including shipping my rackets to the states for restringing. I have never done business with a non responsive vender like Tennis Express they were unable to supply the item I ordered trying to cancel and received to date no response by either phone or E Mail. I was able to obtain the item from a different vender and obviously wouldnot use Tennis Express again as there are simply a large nuber of competitive and responsive vender for tennis items.