Overview
Swiss Cuban Cigars has a rating of 4.1 stars from 109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
Recently made another substantial purchase from Swiss Cuban Cigars. I experienced a significant delay in shipping with this one, which in my experience is unusual, so I reached out to them. They investigated, got back to me fairly quickly, and made a replacement shipment immediately, which I subsequently received in a timely manner. Everything arrived in pristine condition and I remain a satisfied customer.
The Cigar was the best! However, my previous order was confiscated by US Customs and had to fill out paperwork to forfeit the merchandise. Swiss did send me another order at no charge. (Which was awesome!) With the current régime in the US. I will not jeopardize my rights as a US citizen. So regretfully I will not be ordering any cubans. Partagas Lusitanias (Sample 3)
I can thank you enough this company for delivering the best quality Cuban cigars to my house. They always send me new updates about cigars and new deals that they're having in their website. Extremely professional professionals I love this company and I would recommend to all my friends and family.
Very satisfied with the cigars, sadly UK import duties make it prohibitively expensive to order cigars any more. It is cheaper to fly to Europe and buy the cigars at the airport, stay a night or two and fly back. The duty was more than the cigars. Very sad.
Great cigars. Part of my order was lost in transit and they replaced it immediately. No charge. I keep coming back because they take care of me. Especially Lohanna.
Timely response to questions and great care in tracking my order all the way to delivery. Addressed issues with my order before I had considered there could be an issue.
You have the best cigars in the world and they look good and smell good and taste great and I cut one in half and smoke it after breakfast and dinner for dessert thank you keep up the good work
I had to figure out how to send the payment in the beginning, but once I did, it was smooth sailing after that, the product arrived in great condition and delivery was fairly quick
Ordered 8 different samplers over last few months. All in stock. All arrived in great shape. Average is 15 days to U.S.
Once again everything was perfect 👌. Thanks SCC!
Everything about Swiss Cuban Cigars is meets my expectations! I have ordered from them several times, and I will gladly order again!
Great service and communication Always top quality products. Ready and willing to assist. You need to change this requirement of 100 characters. That's ridiculous.
Twice the package didn't make it through customs and so i never received the package i paid for. Once it was seized by Cyprus customs and the second one by Swiss customs
Easy and safe to complete purchases, Communication back and forth with quick response.
Looking forward to a continued relationship.
I've always gotten great cigars from Swiss Cuban Cigars. Their customer service is top notch. Have never had a bad experience with them.
Been a customer with Swiss Cigars for years now, they got great products and their customer service is excellent! Thank you
Two of my Partagas Series D No 4 were damaged. The heads were crushed.
All of the other cigars that I have ordered has been exceptional. This in no way will effect me in ordering cigars in the future.
Dear Mr. Roher,
We hope you are having an excellent day.
First and foremost, thank you for taking the time to share your experience with us.
We are truly sorry to read that one of the products from your order arrived damaged. Please accept our sincerest apologies for any inconvenience this may have caused.
That said, we are sincerely grateful for your kind words and for acknowledging the quality of your previous orders. Your continued trust and loyalty are valuable to us.
To assist you further and provide the best possible solution, we kindly invite you to reach out to us directly via email at info@swisscubancigars.com. Our team will be more than happy to review your case and ensure it is resolved to your satisfaction.
We remain fully committed to providing the highest level of service and quality.
We look forward to hearing from you soon.
Sincerely,
Natalie
Customer Service team
I had a small issue with the original order. The Customer Service Rep Oksana was in contact with me several times with updates, and after arrival (in only a few weeks) she continued to follow up to be sure I was satisfied. We spoke about my concerns and she addressed immediately and had my order re-shipped. I got that in 15 days which was amazing and in time for my daughters wedding. Oksana is a rock star, and the Cuban Cigars I received in the re-shipment are perfect. I would recommend Swiss Cuban Cigars to everyone! Great prices, great quality, and fantastic service!
I've loved all the various cigars that I've gotten over the years, however the shipping challenges, particularly with utilizing USPS. The tracking via USPS is sketchy at best.
Dear Mr. Josh M,
We hope you are doing great.
Thank you very much for your thoughtful feedback. We truly appreciate your kind words about the quality of our products — it means a great deal to us to know that you’ve enjoyed them over the years.
We’re genuinely sorry to hear about your experience with the shipping process. While USPS is often the most efficient option, we understand that tracking visibility can sometimes be inconsistent. Please know that we are always evaluating our logistics partners and exploring improvements to ensure more reliable delivery experiences for our valued customers.
If there’s ever anything we can assist you with directly, please don’t hesitate to reach out via email at info@swisscubancigars. Com or by calling us at +1 (850) 364-4421 — we’re always here to help.
Sincerely,
Natalie
Customer service team
I had a great team helping me get my cigars through customs. They assisted non stop and helped ease my mind and assure me all would be great. The bees knees as we would say in the UK. I will always be doing business with this company. Cheapest cigars around and the most helpful
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- Las Palmas, Gran Canaria, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day Mr. Husseini,
Thank you for contacting us.
We are deeply sorry that you have not received your compensation order #SW129725, which was sent to you as a compensation to your original order #SW127796.
It is utterly important for us that your products are received as scheduled, please be advised that I have forwarded this information to our Order Support Team which will be reaching out to you as soon as possible to provide further information on the status of your order and next steps to be taken for you to receive the products.
Once again, we apologize for this inconvenience and we would appreciate if you provided further details to our Order Team to ensure a successful delivery of the products.
If you have additional inquiries, do not hesitate to reach out to us at info@swisscubancigars.com
Sincerely,
Delineth M.
Customer Service Team