Overview
Swiss Cuban Cigars has a rating of 4.1 stars from 109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
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As per usual, ordering my favorite cigars was easy and within about 2 weeks, I was happily enjoying my epicure cigars. Thanks again
Service manager for my account is very conscientious in following through with each order. Also keeps me informed of product availability. Al in all aspects good experience.
I was sent an order of various Cubans of which 3 Partagas were substituted for Club cigaros? It took a while but all was made right. Great service. Cubans rock.
I make one big purchase of my cigars every year. I have never had bad experience with Swiss Cuban cigars. Okasana was in touch with me till they were on my door step. I will not shop any elsewhere. Thank you Okasana..
Amazing speed to receive the shipment.The package was 100% intact. The contents were perfect.
Oksana is amazing and does an absolute great job!
Amazing cigar! Smooth, even burn and flawless draw. Effortless enjoyable smoking experience. If anyone says it's a fake, it's the best I've ever smoked.
Una lamentable experiencia, ya que para Chile conttratan al peor Courier para el despacho, courier con miles de reclamos, por lo que el pedido sigue sin llegarme. Una lastima.
Thank you for ease of ordering, fast responses and high quality product.
Swiss Cuban Cigars delivers superior cigars in fine condition at competitive prices.
Loving the variety of Cuban's on offer. Wish SCC would partner with other Cigar produced i.e. Arturo Fuente, LFD, Padron etc
Good pricing and quick shipping never had a bad experience
Overall my experience is satisfactory, the reason 4 stars is the timing of the arrival of the shipment, it may take over a moth
Excellent customer service--there was a delivery problem with my cigars and customer service immediately shipped out a replacement set that was delivered with no issues. The quality of the cigars was top notch.
Great company to work with. Quick responds to questions. Competitive pricing. Large selection.
Had an issue with the post office delivery but Swiss came through and got me my cigars.
Great job Swiss!
Purchased cigars were unavailable and payment process was difficult requiring multiple order numbers.
Hello Mr. Peter A
I hope you have a nice day.
We appreciate you taking the time to share your experience with us.
In response to your concern, we would like to address this matter further providing you with an accurate explanation.
We would appreciate it if you could provide us with your email and the corresponding Order number or you can contact us at: info@swisscubancigars.com or give us a call +1 (850) 364-4421).
Sincerely,
Isnela Solis
Junior Supervisor
There is no better customer service at any company
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- Las Palmas, Gran Canaria, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estimado Sr. Díaz:
Esperamos que tenga un excelente día.
Muchas gracias por compartir sus comentarios.
Lamentamos sinceramente las molestias que está experimentando con la entrega de su pedido. Comprendemos completamente su frustración y le ofrecemos disculpas por la situación.
Tras revisar el estado de su envío, confirmamos que su servicio postal local está reteniendo el paquete mientras se completa el trámite de aduana. Nos pondremos en contacto con usted directamente para brindarle asistencia y las instrucciones necesarias para avanzar con el proceso.
Le aseguramos que nos comprometemos a brindarle apoyo hasta que su pedido se entregue correctamente. Agradecemos sinceramente su paciencia y comprensión.
Si necesita asistencia inmediata, no dude en contactarnos a info@swisscubancigars.com o por teléfono al +1 (850) 364-4421.
Atentamente,
Natalie
Equipo de Atención al Cliente