Overview
Swiss Cuban Cigars has a rating of 4.1 stars from 110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
Got the cigars within 2 weeks of my order. Very quick. Also half of what I would have to pay here.
Thank you for a great experience all the way around!
Best prices, best products, what more can you ask for?
Overall my experience is satisfactory, the reason 4 stars is the timing of the arrival of the shipment, it may take over a moth
Two of my Partagas Series D No 4 were damaged. The heads were crushed.
All of the other cigars that I have ordered has been exceptional. This in no way will effect me in ordering cigars in the future.
I've loved all the various cigars that I've gotten over the years, however the shipping challenges, particularly with utilizing USPS. The tracking via USPS is sketchy at best.
Dear Mr. Josh M,
We hope you are doing great.
Thank you very much for your thoughtful feedback. We truly appreciate your kind words about the quality of our products — it means a great deal to us to know that you’ve enjoyed them over the years.
We’re genuinely sorry to hear about your experience with the shipping process. While USPS is often the most efficient option, we understand that tracking visibility can sometimes be inconsistent. Please know that we are always evaluating our logistics partners and exploring improvements to ensure more reliable delivery experiences for our valued customers.
If there’s ever anything we can assist you with directly, please don’t hesitate to reach out via email at info@swisscubancigars. Com or by calling us at +1 (850) 364-4421 — we’re always here to help.
Sincerely,
Natalie
Customer service team
The quality of the cigars in the last 2 shipments have not been very good. The wrappers of the Cohiba Panatells are mostly torn and cracked. They don't seem to be true Cubans. I also received Hoyo De Monterrey which were also of very inferior quality: the burn was not consistent and the construction was very weak.
Hello Mr. Kamair,
First of all, we can assure you that all cigars that we sell are 100% authentic. We have been in the cigar industry for more than 20 years and so the trust from our customers is strong. All cigars we buy from Habano's official distributors.
All boxes come sealed with official Habanos security seals. Keep in mind that the cigars, throughout their production process, are handmade, especially the Cuban, so from the rolling of the leaves to the cutting of the labels and rings, it may not be 100% accurate every time. The quality of the product can be verified when you smoke it and check the unique characteristics of each cigar.
We also recommend placing cigars in a humidor upon receiving them, you can also contact us with more details so we can offer you the proper solution.
Dax Puero-Franco
Customer Service Team
Swiss Cubans consistently delivers the best selection and products at a great price with on time delivery
I rediscovered this company after many years. The fact that they are still in business leads to there longevity and legitimacy. Great prices, and truly excellent service. My customer representative Isnela has given excellent and accurate service. You will not be disappointed. SCC excellent company for cigar aficionados.
Very professional. Always kept me informed where my package was in the shipping process. Excellent customer service and the product was exactly as advertised.
No refund after three unsuccessful deliveries! I had to pester them to get answers and I had asked for a refund after a final shipment. All this has been going on for over a year and I haven't received any cigars and have lost 500 euros! Avoid them!
Dear Mr. Brouillard,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the challenges you faced in receiving the product you ordered after multiple attempts.
As your payment was made over a year ago, the transaction is no longer eligible for a refund due to payment processor limitations. To ensure you are compensated, we have credited the value of the undelivered product to your member account. You can redeem this credit at any time for future purchases.
Please note that we are unable to ship to France at this time. However, you are welcome to place a new order for delivery to another European country.
If there’s anything else we can do to assist you, please don’t hesitate to contact us at info@swisscubancigars.com or +1 (850) 364-4421.
We are always at your service.
Sincerely,
Natalie
Customer service team
It's inevitable that something will go wrong at some point. It's how a company responds that separates truly great service. There was indeed a hiccup, not of their fault, but they immediately made it right.
I have been purchasing my cigars from Swiss Cuban for about 2 years now, and they are nothing short of the word professionalism. Even though they are thousands of miles away they are always available to return an email, or even pick up the phone. There is a large selection to choose from, they have great, authentic products and they always stand by their service to their patrons.
Highly recommend this company.
I've ordered twice from Swiss Cuban Cigars and very satisfied with the product and service. Great cigars at a fair price.
The service is terrible. Still waiting for a shipment since September. I paid for a second shipment and still not delivered. Takes very long for customer service to reply. Not happy at all. I hope they make it right.
Hello Mr. Brod,
Thank you very much for your feedback.
I have noticed that your case is being reviewed by upper management in compliance with our terms and conditions.
We invite you to contact us for further details.
Dax Puero-Franco
Customer Support Team
Service has simply improved steadily. Excellent portfolio of choice Cubans, very competitive pricing, and most recently efficient shipping. Responsive customer service as well.
Always a pleasure shopping with Swiss Cuban Cigars. Great selection of premium Cuban cigars, a great web site, awesome prices and fast shipment. And personalized service.
I couldn't be happier with my experience with Swiss Cuban Cigars. Wonderful website, extensive inventory and great prices. On top of that the service and communication are excellent. The staff are friendly and attentive and really want you to enjoy your purchase. Every order is shipped quickly and well packed and arrives in perfect smoking condition. Thanks to you all for such great service and great cigars.
Cigars were replaced with a new box at no charge after customs lost them! Class act!
Much appreciated!
There was a shipping issue and it was handled very well. Will return in the future. I found my spot!
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- Las Palmas, Gran Canaria, Spain
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Roher,
We hope you are having an excellent day.
First and foremost, thank you for taking the time to share your experience with us.
We are truly sorry to read that one of the products from your order arrived damaged. Please accept our sincerest apologies for any inconvenience this may have caused.
That said, we are sincerely grateful for your kind words and for acknowledging the quality of your previous orders. Your continued trust and loyalty are valuable to us.
To assist you further and provide the best possible solution, we kindly invite you to reach out to us directly via email at info@swisscubancigars.com. Our team will be more than happy to review your case and ensure it is resolved to your satisfaction.
We remain fully committed to providing the highest level of service and quality.
We look forward to hearing from you soon.
Sincerely,
Natalie
Customer Service team