Overview
Swiss Cuban Cigars has a rating of 4.1 stars from 109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
The cigars are great. The shipping and communicate were terrific.
Easy to resolve shipping issues. Order arrived and no customs issues. Great smoke and great price.
Staff proactively reached out to me within one day after placing my order - one of the products was out of stock and offered a multitude of substitutes or a refund. I chose one of their recommendations and was very happy with the openness and transparency of the process.
When it comes to buying my Cuban Cigars, Swiss Cuban Cigars is the place to buy from. Customer Service is second to none.
Service was excellent and after US Customs hustle I finally got my order in time for the Holidays! Thank you Oksana.!
Full satisfaction, quick service, immédiate reply; excellent quality of cigars; I strongly recommend, Gérard
Order placed by the end of October for 5 boxes and still 1 box to deliver, 2.5 months after...
My last shipment was confiscated by customs and when aI let Swiss Cuban know this they immediately sent a new order.
Amazing service!
Service is great and delivery is timely.
My administrator always follows up
Love my Cuban cigars - great communication- great service - great quality
Can't rate this company as I still haven't received my order.
Hello Mr. Thomas M.
I hope you have a nice day.
I appreciate you taking the time to share your experience with us.
In response to your concern, we would like to address this matter further providing you with an accurate explanation.
We would appreciate it if you could provide us with your email and the corresponding Order number or you can contact us at: info@swisscubancigars.com or give us a call at +1 (850) 364-4421).
Sincerely,
Isnela Solis
Junior Supervisor
The first order was ok. Overall is good. Will buy again.
Pour la troisième fois, j'ai pas reçu la boîte de cigares ciglo 6, il a fallu que je fasse une réclamation pour recevoir enfin mes cigares près de 2 mois après ma commande!
Bonjour Monsieur Philippe L,
Nous espérons que vous passez une excellente journée.
Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous.
Nous comprenons parfaitement votre inquiétude et nous excusons pour tous les désagréments causés.
Étant donné que la commande initiale n'a pas été livrée en raison de problèmes avec les douanes locales, nous avons procédé à un nouvel envoi du colis, et il a été livré avec succès.
Les procédures d'expédition et de douane peuvent parfois être imprévisibles, mais nous faisons de notre mieux pour garantir des livraisons fluides.
Notre politique a toujours la garantie d'aider dans tous les cas et de garantir la sécurité qui ne nous tendra bientôt pas d'inconvénients dans les entregas à votre pays.
Nous espérons avoir le plaisir de vous servir à nouveau.
Cordialement,
Natalie
L'équipe du service client
Finding difficult to find products at a good price, I look here first
Excellent experience compared with other vendors on the webs
Great smokes, great price and was delivered quick. Will be back
Excellent! The are on time and reasonably priced. I will return!
I have nothing but good things to say about this vendor. All of the cigars have had great construction and flavor.
Let me start off with. After reading all these positive reviews, I thought I'd take a chance and order some cigars. Wow what a big mistake! These can't be real cigar smokers. For all the guys who claim to be Cuban Cigars Smoker's does Swiss Cuban cigar on the left look anything like the real partagas d4 on the right. Before I go I've have been collecting Cuban Cigars for over twenty years. And for anyone interested I can some you real boxes. I'm not adding a order number why so I can get a bs reply.
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- Las Palmas, Gran Canaria, Spain
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mr. Terny
I hope you have a nice day
We appreciate you taking the time to share your experience with us.
We fully understand your concern and apologize for all the previous inconveniences.
Since the original order was not delivered due to issues with the Post office, we proceeded to resend the packages once again, and it seems to have been delivered on (01/17/2025).
Likewise, we would like to go further on this case and provide you with more information about it. We appreciate it If you could contact us by email (info@swisscubancigars.com), or by calling us at +1 (850) 364-4421.
Sincerely,
Isnela Solis
Junior Supervisor