Swap.com

Swap.com makes you think you're getting a deal but some of their 'discounted' items cost more than a new ones elsewhere! I compared prices and felt ripped off. Plus, some clothes arrived stained and smelling terrible. Definitely not worth it, and I'd rather shop at a local thrift store.

I was really excited to try swap but sadly the items i received didn't match what was shown online. The colors were off and some of the fabrics felt cheap. It's a good idea but they definitely need to step up their quality control. Not sure if i'll shop here again

I was disappointed by the process. After sending in several boxes of clothes, I didn't make any money. The handling fees seemed unreasonable and the payouts were minimal. The worst part was the lack of communication from customer support when I had questions about my items. I'd rather sell my clothes on other platforms like Poshmark.

I tried Swap.com and their website was a bit hard to navigate and some of the items I received weren't in the condition described. The prices are good but they need to improve their qaulity control.

I had high hopes for swap.com but my experiecne was disappointing. The website was hard to navigate and the items i recieved did not match the descriptions. Customer service was unresponsive and i had to dispute the charges through my credit card company. This experience has left me frustrated and i won't be shopping here again.

I decided to give swap.com another try after hearing about their new platform. Unfortunately, the changes have not been for the better. The site is now cluttered and it's challenging to find items that fit my preferences. I placed an order but took over a month to arrive and when it did one item was missing

I helped my 91 year old mother pack a box full of high end never worn or barely worn clothes and shoes. Swap com confirmed receipt but lost box during move. They kept saying they would post items. Never gave us money. Finally said items were lost and promised meager $100 but then never sent that either. Use Poshmark instead. Who cheats a 91 year old woman for more than a year?

On November 12 2023 I purchased three used cardigan sweaters for a total of $27.84 cents (they were clearance items) which included the $9.99 shipping well about seven days later I only received one of the three items I purchased from them and was refunded $6.42 but my refund should have been about $13 I sent three emails asking why they didn't refund me for both of the items but they refused they use to be good at customer service but since they have been managed by a different company they have become awful to buy from you never know if you will get what you paid for and their customer service is a joke. Do yourself a favor don't purchase anything from them you will save yourself a lot of aggravation

I've had to get BBB involved twice now. I stopped buying from them last year because I hardly ever received the correct items. The last order I got was supposed to be shorts, I received children's pants. They gave me a 5.99 credit for their mistake. So I saw they had a new website so I tried once again and it was a disaster. I'm attaching photos of what I received. 1 shoe, a blazer and that was it. BBB is trying to mediate and they told BBB they refunded the money, which they haven't, I checked with my credit card company and there's nothing. Bottom line. Don't buy from this company. 50/50 chance of actually receiving what you purchased

Search engines describe Swap as one of the best places. Be aware that they may sell you stolen clothing items. There were a few bags that I shipped with a return guarantee. Likewise, they charge for shipping the bags, only pay 20% if the clothes are sold, etc. I send them expensive winter coats and shoes in hopes that if they sell them, it will cover the expensive sales fees and the like "shocks". Unfortunately, their employees stole all the expensive items I sent to Swap. That's when I filed a complaint with the BBB. They can't seem to do anything about it, so they closed the case. I would like to say that Swap is not a company worth dealing with. They only want people to buy from them. However, they don't treat all people the same. There is something un-American about them.

The format of the site has changed recently and the prices are awesome but...the turn around time for orders is terrible. It should not take three weeks to ship out. You get paid what? Go on vacation for two weeks? After nearly 3 weeks my order finally shipped and the it is taking another 7-10 days? Back to thred up I go. Oh and custom service? Like a group of living zombies reading from a bad script. The past 2 orders I placed have left me speechless - almost. Ridiculous.

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave.
Customer of MANY years,
Char in Delaware
February 8,2024

Very disappointed. I sent In Clothes before their switch and nothing. No response. No help. It's a scam and I am out the clothes I sent in to sell. I don't know what happened during the switch but the ethical thing to do would be send me my box back.

My account was transferred from T D Ameritrade on Monday. It was down all day Monday and partial days on Tuesday and Wednesday. An online service needs to be there 100% of the time so I close the account.

I won't be back. I've shopped on this site for several years and loved it. Never had a problem. Then their site changed. I had credit that disappeared, an order that I couldn't return, multiple emails to customer support, most of which went unanswered. Finally got to return an order and like an idiot, placed another order. Received all but one item. The invoice actually listed the missing item as out of stock and was Icharged for it. Can no longer print return labels from the site, returns have to be APPROVED! Are you freakin' serious? They turned a great site into a disaster. Won't be back.

I should've read the reviews before placing two orders. I received the first one with missing items, items that are supposed to be NWTs are not and stained items when I only ordered from NWT tabs. I've ordered from them before and everything I got was as described. Now, they don't answer email, they send damaged items and they don't send all of them. I can't even do returns if I wanted to because they gave someone else's invoice and return label.

I bought 2 shirts, shipping is $9.99 and non-refundable. They did not fit. To return two shirt by UPS (their choice) was $30.00! Cost of shirts plus $40 loss. Not really a good deal.

Swap.com has in the last six months made a huge advertising presence along with a push to grow. They have difficulties fulfilling orders, have began passing off sub-standard quality, and have poor communication about orders. They no longer care about the customer. I will take my money elsewhere. They charged me for an item I didn't receive, then my order before that was supposed to come in a couple of weeks because they were backed up. I finally got my November order in January. I have been a customer since their beginning.

Ordered a few pairs of pants to make the $10 shipping fee worth my while. After my order was confirmed, one of the pants got removed from my order... because they were already sold? Still got charged the $10 shipping fee except now I was only getting sent 2 pairs of pants. I finally get the pants (takes a few weeks), and even though one of them was specifically labelled Size 22, they were actually a size 32, which means they're way too big for me. I look up their return policy and they charge a $5 shipping fee for all returns, even if it's their fault. Since the pants were $10, I would be going through the hassle of returns just to get $5 back. They also have two different customer service emails listed: *******@swap.com and *******@swap.com, so it seems like a hassle to try to fight for my money back. Now I paid $26 and only got 1 pair of usable pants. I may as well have just shopped at a real store.