website thubmnail of Swap.com
How would you rate Swap.com?
grey star
grey star
grey star
grey star
grey star
Nebraska
2 reviews
7 helpful votes
Follow Shellie M.
Unfollow Shellie M.
Send Message
Share Review
Report Review

No customer service. Slowest shipping.
July 23, 2022

I have ordered from Swap several times and the product is usually as described. However, the shipping has become unbelievable slow. The product is shipped from multiple warehouses and there is no way to track a single item out of an order. Part of my order was lost, and as it has a single tracking number, UPS can only tell me that it was delivered. Swap has no way to actually contact customer service and diverts all shipping inquiries to UPS, who can't help. I ordered my last order on July 1st, and it stilI has not arrived on July 23. It is not a good business policy to make excuses about shipping delays without any attempt to locate the package. I prefer Thredup and will use it in the future ~ they still manage to ship in a timely manner.

Update on this review: I finally was able to contact Swap, and they issued a refund. It was not quick, but they did credit my account.

Date of experience: July 23, 2022
California
1 review
13 helpful votes
Follow Autumn W.
Unfollow Autumn W.
Send Message
Share Review
Report Review

Swap.com has twice in the last month excluded items from my order and charged me for them. They were more pricey items (in the $40 range). The first time I thought it was a fluke, but now that it's happened again, I'm beginning to wonder if it's not done on purpose. I've tried several times (3 or 4) reaching out to their customer service, with no response. They are completely ignoring me. I ended up having to dispute the charges through my credit card company. Save yourself the hassle and shop elsewhere. Shame on you Swap.com.

Date of experience: December 5, 2020
California
1 review
6 helpful votes
Follow Cindy C.
Unfollow Cindy C.
Send Message
Share Review
Report Review

Before this site was bought by someone who wanted to turn it into a mini-ebay it used to be excellent. When it was just trading books/video games/dvds/cds it was nothing short of amazing! They even had a guarantee for deadbeat traders with a credit card charge system to make sure the swap went through. Then they added crap - trading tons of junk, people trying to swap high dollar items for their worn out stuffed animals. It was horrible. The quality of trades plummeted and numerous traders never sent items. Sometime during this they quietly dropped the trade guarantee so you were left with no recourse if a trader did not send their item. Now traders will complain and leave negative feedback instead of communicating. Customer service could care less if you're alive. Stay away!

Date of experience: March 20, 2013
Wisconsin
1 review
9 helpful votes
Follow Kelly D.
Unfollow Kelly D.
Send Message
Share Review
Report Review

A total scam
September 7, 2017

Up until recently, Swap.com was a great site. It has gone completely down hill. They are taking 3 months or longer to process items. Their quality control measures are completely arbitrary. They've rejected items I've sent in that were brand new and still had the tags on it or listed them as "fair condition." It's impossible to get anything more than a canned response. STAY AWAY.

Date of experience: September 7, 2017
Illinois
1 review
15 helpful votes
Follow Lauren F.
Unfollow Lauren F.
Send Message
Share Review
Report Review

I previously wrote a negative review but I need to correct it, because I did not understand the swap.com process. When you get your first email from them about a box being processed, it might look like everything was rejected, which is what happened to me. But then they ended up posting a bunch of my items. I just needed to be patient. They were very professional in dealing with my frustration. Now I will definitely send more items their way. I haven't bought anything yet but the kids clothes look great.

Date of experience: January 19, 2018
Swap C. Swap.com Rep
over a year old

Lauren,

Thank you for your updated review! We are always looking to improve in informing our sellers of our current processes. If you have any further questions, inquire to assistance@swap.com.

Thank you for your partnership!

South Carolina
1 review
13 helpful votes
Follow E M.
Unfollow E M.
Send Message
Share Review
Report Review

Swap auto-listed and sold my $600 suit for $8.40. Eight dollars and 40 cents! Swap used to be good for sellers to get a decent cut for nice, good condition items. You could also custom price your clothes, say if they were 100% cashmere or rarer items. Now they auto price things without the seller's permission and sell them at whatever price their algorithm produces. I tried to get them to take down my listings that were grossly underpriced and they didn't! I sent the box in 3 months ago having no idea they would screw me over like this! Sellers will inevitably leave when treated so poorly!

Date of experience: September 8, 2017
New York
1 review
19 helpful votes
Follow Carly O.
Unfollow Carly O.
Send Message
Share Review
Report Review

Wasted Time
May 2, 2017

I'm very frustrated with my experience with Swap. I worked really hard and sent several boxes and they basically have told me that nothing I've given them is sellable.
It's super annoying to think you're sending off tons of boxes, and then GET THEM ALL BACK. On the site they specifically asked for women and children's items. I provided tons of books, clothes, and toys... and got them all back. I now am waiting for the last of the inventory I'm sure to be returned to me. It's no one's fault, it's just a big disappointment. Such wasted time.

Date of experience: May 1, 2017
Virginia
1 review
2 helpful votes
Follow Meredith L.
Unfollow Meredith L.
Send Message
Share Review
Report Review

Generally okay.
September 17, 2015

I've been shopping here for a few months and have generally been satisfied. Some of the items are way overpriced for a consignment shop but we occasionally find really good deals and receive the items within a week or so. My last order was placed over a week ago and after inquiring about the UPS shipping info today I've been told that the order hasn't even shipped yet and won't for several more days so I'm a bit disappointed with their service recently.

Date of experience: September 17, 2015
Canada
3 reviews
0 helpful votes
Follow Zoe A.
Unfollow Zoe A.
Send Message
Share Review
Report Review

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Date of experience: November 25, 2023
Missouri
1 review
6 helpful votes
Follow kelly w.
Unfollow kelly w.
Send Message
Share Review
Report Review

I ordered about 17 items. After a few emails asking for the status, they sent about 10 of the items. I continued to email asking them to cancel the remaining items and refund the remaining balance with absolutely NO response. I sent a final email explaining my next move of contacting my CC company to open a dispute and also the BBB and again NO response. Thus, I followed through to get my credit on my CC and now alerting others to the issues. I used to like them but something has changed and certainly not for the better. I will not order from them again.

Date of experience: May 10, 2023
Arizona
5 reviews
0 helpful votes
Follow Karen S.
Unfollow Karen S.
Send Message
Share Review
Report Review

Very impressed with my first order from swap.com.
Items arrived nicely packaged and all were as described. The values were terrific! I had no need to return anything this time, but the process looks easy.

Date of experience: March 29, 2017
Arkansas
1 review
0 helpful votes
Follow Angela W.
Unfollow Angela W.
Send Message
Share Review
Report Review

Swap flop
April 21, 2022

Been a regular customer for about 5-6 years, I've experienced a few minor problems in the past where they sent children's clothing instead of the adult size that I ordered. Usually bought 40% off so never minded just giving those items to a neice. THIS year my order is all over the place, shipping one item at a time of a 50+item order! Beyond annoying! Bought over a week ago for a birthday present for myself but doesn't look like I'll have the majority of it before next month according to their estimation. (On the FAQ page) Customer service never contacted me back. Besides this I still see the same inventory marked high price for things that have been there for years! Some of the quality of things is good and some you will find out a zipper doesn't work or it's just something way weirder in real life than you saw on the site ie baseball pants not marked as baseball pants but rather in the casual section etc. I don't see myself ever coming back.

Date of experience: April 21, 2022
New York
1 review
0 helpful votes
Follow Linda G.
Unfollow Linda G.
Send Message
Share Review
Report Review

Swap.com is awesome. Affordable, good quality clothes-we all get tired of wearing the same things, so why not "swap"? And returns are super easy. I have been using this site for about 2 years, and I have never had a bad experience. Great customer service!

Date of experience: May 6, 2017
North Carolina
1 review
14 helpful votes
Follow Judy K.
Unfollow Judy K.
Send Message
Share Review
Report Review

I found this website by accident but it is now one of my favorites unlike other websites that offer a few things. For around $100, I have purchased over $500 of gently use clothes in great condition for a fraction of the original cost! Brand name like Tony Hawk shorts, Tommy Hilfiger blouse and beautiful men Italian silk shirts. I check the website everyday because Grandchildren grow so fast, you cannot afford to pass up great deals like the ones offered by Swap.com.

Date of experience: May 7, 2017
Michigan
1 review
0 helpful votes
Follow Barbara W.
Unfollow Barbara W.
Send Message
Share Review
Report Review

My new love
February 26, 2016

Have had nothing but great buys and great service from swap.com. I would recommend it to anyone who enjoys consignment shopping in general-it makes the whole experience easier than anything else out there.

Date of experience: February 25, 2016
California
7 reviews
10 helpful votes
Follow Kathleen T.
Unfollow Kathleen T.
Send Message
Share Review
Report Review

Buy!
March 17, 2016

Great quality clothing that is cheap! Love the features you can shop under: size, price, condition, etc... Have been shopping there for awhile and expecting another box soon. Yes, Yes, Yes!: Ready, set, go!

Date of experience: March 16, 2016
Oregon
11 reviews
33 helpful votes
Follow Pamela G.
Unfollow Pamela G.
Send Message
Share Review
Report Review

Awesome Deals at Swap
March 19, 2017

You've got to shop at Swap. They have brand name clothing with awesome prices. I've had nothing but positive experiences shopping with them. Easy checkout, fast shipping. So if you like bargains you should check Swap.com out.

Date of experience: March 18, 2017
New York
1 review
1 helpful vote
Follow S H.
Unfollow S H.
Send Message
Share Review
Report Review

Love this site!
April 2, 2016

Incredible prices! Fast shipping! Perfect packaging! The condition of the items were just like brand new! Have recommended this site to many people. Will definitely shop here again! Very happy with my purchase!

Date of experience: April 2, 2016
Alabama
1 review
1 helpful vote
Follow JoAnn L.
Unfollow JoAnn L.
Send Message
Share Review
Report Review

I've only made one purchase but my items arrived in about a week. The condition was far better than I could have imaged. No more sorting through local thrift store, I'm officially hooked. Much easier to find what I'm looking for. Try it you won't be disappointed.

Date of experience: June 5, 2017
New Jersey
1 review
2 helpful votes
Follow Asher H.
Unfollow Asher H.
Send Message
Share Review
Report Review

Will be back!
September 29, 2016

Never heard of these folks, just stumbled on them. Nice concept, wish I would have thought of it. Bought 2 good looking shirts. Seamless purchase. Items better than expected. No negatives to say. Check them out.AH

Date of experience: September 28, 2016

Overview

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128
+54