Swap.com

I ordered two items from this company and as of 1/27/2022 it has been 2 months and the items have not even shipped. Been ordering from Swap for 4 years and had no problem but as of about 1 year ago Swap has basically stopped shipping items. The worse part is that I have written customer service 5 times and they have never gotten back to me to explain what is going on. Wish I could give them no stars. STAY FAR AWAY from this company. Also, You'll also have to use your credit card company to get a refund.

They used to have hundreds of items load every day. Mostly awesome brands/good quality. I'd have 20-30 items in my "storage" that I would have shipped every few weeks. In the last four months things have taken a drastic turn for the worst. Some days no new items are loaded in any category. Brands have gone down hill and prices gone up. I've messaged swap multiple times about this only to get a generic response. Something is not right. I miss the old swap :(

I wonder how many great deals I've missed out on by not finding Swap.com until now.
There's no telling how much I've wasted on new clothing when so many items, in great shape and looking good as new, were right there on Swap.com. I am really excited with what I've found so far. It's now my favorite website. I'm pleasantly surprised to see how
Reasonable their prices are. Even though it's a consignment store, all the items I've seen are priced extremely low for the brand names & the nearly new condition they are in--much lower than a lot of other consignment shops I've seen. It's a pot of gold.

I have been using S. W. A. P. for over six months and have ordered 6 or 7 times. It has become my favorite site for consignment items. All orders have arrived on time, or early, in great shape - items packages in nice plastic bags. The website is HUGE, and I rarely shop it all at one time, but their filters make it easy to narrow your searches. The prices are good to excellent and the variety is fantastic! In the few rare occasions when something needed to be returned, the process was easy and quick. When ever I have contacted the staff, they have always been more than helpful. I highly recommend this site, and I am a very picky shopper.

Swap is a wonderful clothing store with prices that cannot be beat, I know, because I always try to find the best prices! I am a stay at home mom with young ones and swap has made buying quality clothing affordable for myself and my kids of which I cannot thank them enough. Their return policy is fantastic which offers no risk in purchasing and their customer service online and by phone is how I wish every company was run! Many times I have emailed or called only to be greeted with kindness and quick response. Swap is an excellent company run by lovely hard working people with excellent quality items and because of this I will always shop here!

Recently I've been trying a variety of second-hand online sites/shops. Before doing so, I've read all the reviews. Swap was the one I was the most nervous about. I was pleasantly surprised by my experience, however. I just received my items. They were delivered before expected, exactly, or better, than described. I'm not sure if it's "beginner's luck"or maybe after so many negative reviews it is making a turn around. I'm very happy, I will shop from swap again, I will continue to review, bad or good.

Before inflicting the worst possible experience on their customers, this used to be an excellent site to trade media. Everything went off the cliff following the introduction of the Swap Market, which then was replaced by Swap Valet. I tried out Valet service, which aspires to be like a recycling-focused Ebay, and my item was not accepted. That didn't really do anyone any good. The customer service here has been abysmal since both the failed introduction of Swap Market and the takeover from the Finland team. Recommend you stay far away..

I bought clothes while pregnant, and loved the low prices. However, when it came time to send items in to sell, let's just say I could have gotten better pricing off Craigslist. My items were selling awesome off the site, but when it came to getting a payout for my items, I got ripped off, BIG time. They take 25% of your individual sale item, then take an additional $1.50 for handling. Which I understood, they have to make money too. So my total payout (I thought) after all THAT was taken would have been 23.00, I ended up getting $10.00 after they took commission fees out. Needless to say selling on swap.com is a rip off.

I have nothing but good things to say about swap.com. I've ordered from them twice now... The first was kids toys (great prices and perfect condition) the second were sleepers for my nephew. All were exactly what he needed except for one... I requested a refund for the one bc of it being fleece (too hot for summer) swap.com was very prompt in getting me a refund! No questions asked. I can't wait until I need more clothes. Swap.com will be the first place I check!

I ordered an item on 12/15/21. It is now 61/2 weeks later and still do not have my order. Web site states they are behind, now processing orders placed between 12/27 and 1/6/22. But yet my order still has not processed! I have contacted 5 times with only an automated response to check web site for frequently asked questions!. I am now requesting a refund. I don't have high hopes of receiving it though. Learn from my mistake, stay away. They will never see me again.

I used to shop here and pray that the item would fit. Finally, I just gave up. I contacted customer service and asked them why they don't provide proper sizes/dimensions. She told me it does have the size listed S, M, L, XL. This is what I consider a novice comment. Do they not know that a small by one designer is not the same as another. I need to know the waist, bust, length etc... "in inches." I was told I could send it back if it doesn't fit. What a pain in the &$$. I buy elsewhere now!