If you purchase from Stock X and something happens to you package during shipping, good luck getting it resolved. They will skirt around to avoid finding a solution to the issue. Customer service is extremely poor. I will never buy through this company again.
I'm having the same issue! Bought a pair of adapt AirMax on 3/27/20 said it should be at my home 4/6/20 - 4/9/20 it's been 10 days and it's still en route to StockX tf thought sellers were given two days to ship! We are going on two weeks! And still no shoes. Plus lack of communication makes it really frustrating. They can even let me know is going on. Just apologize for inconvenience? Ok but where are my shoes? And or where is my refund? These shoe are a lot of money to not hear anything about what is going on... I will never buy from them again! I was better off getting them from eBay and taking my chances. StockX is a joke!
Sincerely Nate
I'm very upset with this company I spent $750 on their site for a bid and it got sold and cancelled on my end to another buyer, it's been now 10 business days and I have never received a refund. My bank says they don't have it. I keep asking them! They said there is nothing processing. Beware of this shady company. Emails are dodgy and customer service has NO pone number.
Hey Julie, we are sorry to hear your purchase attempt didn't go as smoothly as anticipated and you haven't received a refund. After review, we don't see any communication with our StockX support team.
Placing a Bid will allow you to set how much you'd like to pay for an item, from a minimum of $15. If you have the highest bid price for an item on the site, it will be up to a Seller to determine if they are interested in meeting you at your offer.
Buy Now immediately purchases your item from the Seller with the lowest Ask—if you like the current price of an item with respect to the size you’re trying to purchase, this is the easiest way to lock in with a Seller and make sure it doesn't slip through your fingers.
As you have mentioned you were charged could you provide us with a screenshot of the charge made on your statement? Please be sure to include the date, time, and amount charged!
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
Thank you!
As a frequent StockX customer I had a bad experience and will no longer purchase from this shady company. I ordered a pair of shoes for my GF on a Sunday. Within an hour of purchase she informed me the size was wrong. I tried contacting customer service which is impossible since they don't have a telephone number. I emailed them and they said all sales are final. I told them I just needed to change size but they won't allow. C'mon it's Sunday and the order hasn't even been processed yet. Bye StockX. Goat is much better. At least they allow 3 hrs for cancellation if u made a mistake like I did
Worst company to deal with. Sends me trash quality sneakers. Nike text logo not finished. Stitches all over the place. Its bad. Need to wait long time for customer service, also delivery and such. And still. Customers service just wastes your time. Avoid.
Customer service isn't great fees are more than any other shoe selling platform shipping times are unreasonable and the app is slow and they don't have new shoes dropping until they drop or a few days before.
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. We always strive to complete our orders within 7-12 business days, though that is subject to delays depending on volume. We are not a retail store, we are a reseller marketplace so we do not allow items to be listed before they are released, to avoid cancellations. Our shipping period for Sellers is in place in order to maintain a safe environment and guarantee order completion within our estimated timeframe. If you are experiencing app issues, we advise deleting the app and reinstalling. For the best experience we recommend using a desktop and browser Google Chrome. If we can assist with a specific order, please let us know via live chat or email at support@stockx.com! We would be happy to offer support.
Even with a fraudulent activity they still are going process the payment and make me pay for shoes I didn't buy. They have not shipped or anything so I don't understand why they can't stop the order. I was decent customer will definitely be taking my business elsewhere
Hey Shariff, after reviewing your case we do see that our team has determined there was not any suspicious or unauthorized activity present within your account nor any risk factors detected within your order. Please continue to follow up with them via your case regarding your concerns.
Unbelievable. I bought a hat that didn't end up fitting, so I resold it same day. Fast forward a week later and StockX decides it shows signs of wear. What kind of Bs is that. I "returned" aka sold it immediately, returned In it's packaging and even with its giant attached verified hologram tag. Won't ever be using stockx for shopping or selling again. Other alternatives with actual customer service.
I too purchased a pair of sneakers and their was glitch and it ordered me 2 pair instead. They Don't care it's all about the money! Wish I had read these reviews but that would not have kept the glitch from happening. JERKS! I'll stay with eBay.
I have been buying from stock X platform for years spending thousands with no issues unfortunately this time around i never received my item and stock x refuse to either issue a replacement or refund me
We are disheartened to learn about your experience and frustrations with not receiving a purchase. We do see that you have an open case with customer service and are actively being assisted. We look forward to assisting you with a proper resolution.
They lost my item I sent in for resale and blamed me for it?! You believe this!?! These guys are crooked thieves! BEWARE! If something Bad happens you'll never hear from them! Thats when customer service and accountability is most important. Read all the reviews especially the bad ones because they put the blame on the rest of us and take no accountability. They think just because they did what they say they'll do isn't special- thats what we hire you for! But its only when something goes wrong and how a company responds is what separates Nordstrom from Walmart.
Their one job if authentication. I've sold many times on stock x. First time buying, they sent the incorrect shoes. They'd sent the 2020 grinch when I've paid for the 2010 model. Customer service is only available via email and they were not helpful. Horrible experience, horrible company to purchase from.
Hi Andrew! We are sorry to hear about this issue. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this for you
It was pretty good. Might've been a slight smudge on one of the shoes but that also could've come from me wearing them cause I just didn't notice it until later. Didn't have any problems, order came before I expected it to
First time ordering from stockx. Package arrived early, right within the time frame they said it would, and product was damage free. Also have peace of mind knowing the shoes have been verified authentic. I'm satisfied.
Poor poor service. Every step of the process took a week. They verified shoes authentic and they sat and never shopped two weeks. Then they cancelled the order once leaving a bad review. Ordering said 7-12 days. It's been 30? Then the reason for cancelling was spiteful. Stock x clearly has the shoes since the already verified authentic. They return no correspondence. Order elsewhere. Scammers
Hello Cristin,
Thank you for the feedback!
We would not cancel your order due to a bad review that you left. We only cancel orders if the order fails to ship, or if the order fails authentication. Orders are estimated to take 7-12 business days, but this is just an estimate and can take longer. If the order was linked to a new Seller the 7-12 business days restart as well. We apologize that you had this experience. We are currently behind with our customer service team due to a higher volume of cases than normal. Please reach out to us at stockx.com/contact to get more information on your order, or to ask us any other questions or concerns!
Thank you
Be careful using stock x if the item gets damaged in transport through them they assume you sent it to them damaged you get charged for failing verification then they send you back the damaged worthless item and on top of that suspend your account they take no responsibility when destroying you items
Hey Kristin,
We are sorry to hear about the experience you had on our platform. After reviewing your feedback, we kindly advise that it is always best to retrieve a drop-off receipt from UPS in case any delays take place with the carrier. This way, you can always provide us with your drop-off receipt as proof that you shipped.
Also, we do advise for future reference that you take full and clear photos of the item: front and back, along with the box it is being shipped in. We appreciate your patience and understanding nonetheless and do apologize for any inconvenience in the meantime!
We hope this helps. If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you!
If they don't fit well too damn bad, stuck with $179 shoe that doesn't fit! Shop local! I think this is complete absurd. But they replied and said we can resell them ourselves as if that's helpful at all. I will never purchase through them again.
Everything was exceptional but I noticed about 2 inches of glue missing from the upper left side of the shoe. The will get worn out faster due to this. Shoes are authentic and maybe it was a simple error. I'm overall satisfied and have purchased a second pair. Thanks guys
Buyer Beware! Disappointed is an understatement. Purchased 2 pairs of Nike Dunk Lows for my kids for Christmas. 1 pair arrived and the second pair did not arrive. UPS said delivered and StockX are not willing to refund me or help me in anyway. Do not buy from this website!
Hi Nadia, we are sorry to hear this. Our team is always ready to assist users with filing a claim with the carrier. However, we do have to be contacted within 3 days of the item being delivered and if the carrier provided photo confirmation of the delivery it is ineligible for a claim. Photo images are evidence of your item being left at your shipping address do deem this item as delivered and ineligible for a claim. This is a determination by our claims team that can not be revised.
We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.
If you have any further questions please contact us at stockx.com/contact. Thank you!
I've had an issue where an item I purchased in 4/16/21 still is on the authentication passed process. It's been four months and not a single person has responded to my emails. This is ridiculous. I spend so much money thru this app. The least they can do is respond.
Overview
StockX has a rating of 2.9 stars from 2,465 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StockX most frequently mention customer service, credit card and phone number. StockX ranks 12th among Shoes sites.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hello Stephane,
Thank you for your feedback.
We have clear policies when it comes to claims on our help site. Here is the link to that: https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX. We understand any frustration this may cause, but we have to follow these policies based on the insurance we have for packages.
Thank you