StockX

So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.

This was the 26 pair of shoes I bought from stock x. My 27 arrived today without a box top. Look at these shoes! The freaking blue sole crumbled apart and destroyed the shoes. I paid $275 plus their shipping for these shoes and received them five days ago. I put on to see how they fit and they started crumbling. Who the hell verified these? I mean I guess they verify anything to get your money. Pathetic. 27 pairs of Jordan's that cost me 4900 dollars and this is the service I get. It gets better you can't even call them. Pathetic

Amazed this business has not folded. Does not meet promised delivery times…just keeps sending messages that order has been delayed. No other explanation or attempt to fix problem with order costing almost $300. In the age of Amazon, this is totally unacceptable. Certainly learned the lesson to never deal with StockX again!

The exact second I pressed pay for my order I was emailed saying that during this window of time someone else has purchased my item, they still took my money though. The support was no help at all and now i have to file a dispute with my bank.

I was not happy with the shoes I received, since to me they did not meet standards for authenticity, plus they came with a small stain. I sent photos to them (one of which is attached below) and although I'm a repeat customer, I was refused both return for refund or website credit.
They just told me I could resell on their website and basically scam someone else.
Worst customer service ever and chances of fake products although they claim to have experts looking at authenticity.

After receiving damaged shoes, I immediately put in a request the day I received the shoes. It has been 2 months and I have yet to receive a response. Please look into the reviews of this place and do not purchase from them or you will be out money and be left with a crappy product.

I purchased shoes and in less than 24 hours realized they were the wrong size. Contacted their customer support before the shoes ever arrived at stock x to cancel the order. They advised they could not cancel, even though the shoes never were received by them or shipped by them to me. When asked to speak to a manager, the service representative ignored my request. When repeatedly asked, I was refused and they just ended the chat. Horrible customer service and do not recommend this marketplace.

"Before the New Year, I purchased Jordan Mars 279 White Fire Red shoes from StockX for 261 US dollars. Since they are sports shoes, I removed all the excess, including the tag, and went to the gym. The shoes broke on the very first use, and I immediately reported this to StockX. Now, it has been more than 20 days, but I haven't received any concrete response or a refund. They offered me a compensation of 25 US dollars, which is laughable. The shoes are a total defect and belong in the trash. Be cautious about purchasing from StockX."

Do not buy from this company. The consumer is not respected! The company allowed my minor daughter to charge $1,267.18 on my credit card (playing with the bid option) for a pair of shoes that cost $273 on the buy now option. The company restricted the account and discontinued communication stating they have a no return, refund, or exchange policy. I have reported them to the Federal Trade Commission.

Bought a couple of pairs of shoes on this site with relatively no problems. However, I bought a pair of Jordans and the front of the shoe when I received it was clearly chipped and not even. The company was fairly responsive to my emails but they kept asking me to send different photos of the shoes which I provided them everything they asked. Then they finally said they would send it to Quality Control and then wrote back and said sorry we are not refunding you because we authenticated these shoes and we stand by our word! This is not something that happened during shipping or during wear, this is a defect of the actual shoe and the plastic and how it adheres to the shell. I will never buy from them again and unless you are prepared to lose three or $400 depending on how much you spend, you are definitely rolling the dice here!

Defaults to US sizing, and then they punish you 15% of sales price for accidently selecting incorrect size and noticing your mistake before posting. Where is the justification for that level of penalty fee? No one can answer the question.

Horrendous customer service, it really has nose dived in recent months. No escalation possible as customer service reps must be told to ignore complaints or requests to escalate.
Do yourself a favour and uninstall the app - eBay 100 times better than this mob

80 percent of the sneakers ordered were factory damaged products that could of not pass quality control and factory soiled with a extremely messy grease. After painful attempt with customer chat I was directed to website site that handles claims for exchange or refunds in damaged products. After 12 attempts at filing the claim I gave up. It's costing more money In time trying to get that browser domain to work. Also encountered problems with app, customer service, and website for return. Downloading photos just didn't work at all, tried different Apple devices and read tips from other customers on maneuvering through app using Apple phones but to no avail. Looks like stock x also is connected with manufacturers in getting damaged products and selling them. I'd say beware and expect issues. If you have the patience and the time to waste roll the dice if you need these warnings try to find another vendor. They suck

Bought shoes, stockX deemed New. Never worn, tried on, or even removed from box. Sold same shoes, stockX deemed "damaged". Exact SAME shoe. Double standard.

Insult to injury: all relegate info in first email. All. Yet, 4 back and forth emails asking questions that had already been addressed, dragged over the course of more than a week.

This company has many flaws. Their verification process is inconsistent and lacks good structure. They may pass or fail without any rhyme or reason in the future I recommend ebay or Goat stay away from them

Would not accept my credit card and when I reached out asked me for eat more information than I have ever been asked before. Then told me they still cannot use my card, never told me why and suggested I just keep trying cards until they work. There is no way to delete your card info from their site. They were communicating with me until I asked them to delete my card info then suddenly stopped responding. 100% a scam

I'm surprised at how this company is still in business despite all its shady practices and abuse of customers. First, when you have a problem, don't expect help. If your package gets stolen or goes missing, they'll tell you sorry but good luck, can't help you. Expensive! They double dip. They charge the buyer fees on Everything, shipping, payment processing, tax etc. they then charge the seller the same thing so they're collecting the money twice. Other platforms only charge the fees to seller but on stockx both get hit and only one that benefits is stockx.
Absolute joke of a company riddled with fakes and customer abuse.

Have been buying from stock x for years. Gave stock x info for family to buy my daughter Nike shoes. Shoes came while we were on vacation 7 days after the shoes arrived. We cannot communicate with anyone at stock x because it's past 3 days of arrival. The shoes were authenticated, but are obviously defective or fake. She has the same model in other color. The R on the back of the shoe is coming off. There are loose threads in the stitching, marker marks from where pattern of shoes were cut, black rubber is rough and spotted. I could go on and on. I have pictures to prove. Don't buy from them. Will send fake with authentication tag and if you can't file a claim within 3 days you're screwed. Horrible service

Tina Hanley
Ohio

If you purchase from Stock X and something happens to you package during shipping, good luck getting it resolved. They will skirt around to avoid finding a solution to the issue. Customer service is extremely poor. I will never buy through this company again.