StockX

I recently purchased a pair of Air Max 90 City packs and $230... the NEW pair (and yes I did order the NEW ones) I ordered arrived with a brown water mark across the toe. After finally finding an email address, I emailed stock x the pictures of the shoe and asked for a refund or an exchange. I was only offered a $20 off my next purchase. What kind of company doesn't have a return/refund policy when you receive a defective product!? The response I received is extremely poor customer service and for the price you pay on their website you should NOT be receiving defective products without a refund/return policy... that is called theft. I DO NOT recommend anyone purchasing any products from this site... no matter how much you want the shoes... it's not worth it when they arrive damaged.

Coming from someone who doesn't bid to buy items or buy shoes often, I found it a bit tricky at first to navigate the app/site but I managed to figure it out. To be honest, I still don't know exactly how it works but I'm glad I was able to get the shoe at lower than ask(?) value.

I paid for additional shipping and it arrived fast. Shoes came in a nicely padded package and there was also a tag on the shoe meaning its been verified that it's real. (i cut the tag off in the photo) Overall would recommend others to buy their shoes (or other goods) from this site!

If there was any other platform where I could buy and sell sneakers with as much ease I would never use StockX again. Their fee structure is absolutely ridiculous and borders on predatory. Whether I'm losing $40 on a sale or adding $40 to a purchase, there's many times I have changed my mind while looking at the financial breakdown. I understand that businesses need to fund themselves but if there's a potential that I'm buying replicas instead of authentic originals from a site, maybe chill out out the fees then.

Received clearly flawed and damaged item. Reached out to customer service who said it passes retail standard. I confirmed with a local retailer that they would not put the product on the shelves with this visible damage. Threading coming out in multiple places, dents in multiple places. For paying hundreds of dollars, this is not acceptable nor is the company's response. Will not be utilizing their services again.

As an avid sneakerhead I do my best to hunt the most unique and even rare pairs! Of course their price is rather high and I do it seldom, but, nevertheless, when it comes to buying seasonal shoes, I always either buy something in stock, or place bids. Very convenient.

There are several charges added to your order after you pay. The displayed price is significantly lower than what you're actually charged. I thought I was buying $155 shoes but was charged nearly $200 and not shown the final balance until my card was charged. I would either not recommend or proceed with extreme caution.

For selling my used sneakers, StockX has been the finest option I've found in the past three months that I've been using it. Once you've uploaded your photos, the procedure is quite simple and takes less than an hour.

I spent over $140 on shoes specifically for the summer because the web site falsely advertises an arrival window. They charged me $20 in shipping and processing mind you. Shortly after purchasing they started sending multiple notifications that the delivery date will be much later than advertised, with no estimated arrival... so call it taking your money indefinitely. Unlikely summer shoes

Very unhappy. I bought a pair of shoes for my son who wears a size 11.5 men's shoe. After waiting almost two weeks he received a pair of shoes that are a 11.5 children's shoe. I know I selected the correct size when ordering. Filed a complaint, since there isn't any kind of customer service department. Tried to reach someone with their live chat feature but it is also just a computer giving generic responses. So far only thing I have heard from them is that they received my complaint and nothing further. I tried placing them back on the site to be resold In the hopes of getting some money back and they don't even have that size as a possible option for sale. Also like to point out that their actual customer rating is a 2.3. They have absolutely no good reviews on Google.

Item arrived damaged and stock x will take no responsibility to refund instead suggested I should resell on their site for less money and full selling fees. Absolutely shocking and disgusting customer service. They should be ashamed

I had an issue with the level of service received. I've sent many emails and left countless messages. I am always treated the same way - a generic email telling me to provide more information, with no information or platform to provide said information. And then my case becomes closed after 24 hours. Disgraceful. Sometimes I receive a message saying "we'll be in touch with you soon." But no one ever reaches out.

Warning - Do not purchase from StockX - Scammers! I never written a bad review, here's the first! They send multiple e-mails with confusing and conflicting information. I bought a pair of shoes, got 5 e-mails giving me conflicting info. I thought I didn't win the bid, so I went and entered another bid. Few days later, I get multiple e-mails advising I'm getting both shoes. Contacted support to see if I can get one of the transactions cancelled before they ship the product. Any transaction is final, contacting support is USELESS! Support has no power, just e-mails basically saying "they cannot do anything". I'm warning everyone to please consider before clicking any thing to purchase. Better website and great support is "Goat".

I purchased, not bid, for a pair of shoes and accidentally ordered Mens. Caught it but nope can not exchange or cancel. But I can resell it on their site. This is bad service. Even a return with a restock fee would have been nice. Never will order from them. Bidding is a different game.

I am updating this and stating that StockX did infact, helped us out on getting the shoe purchase taken care of. I now give them a 4 star. The -1 start is due to the fact that we really had to work to get it taken care of. But was much appreciative.