I ordered a pair of yeezy boost didn't care for the color, never wore them and decided to sell them back. I took a pretty good loss on the sale. The shoes still had the StockX verification tag in them and they told me * too many variances in materials and construction when compared to authorized, retail items. WHAT either you sold me a pair of fake shoes to begin with or someone isn't good at their job, which is it. Then the customer support is next to useless. They need more information? Do not risk it!
I made a bid twice on the Jordan 12. I was charged TWICE. There was no customer service representative to speak with. Awful!
You took it over $400 from my account unnecessarily weeks before Christmas.
Hi Felicia, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
There are two ways to purchase on the marketplace. A Bid signals your intent to buy - it is your financial offer for an item on StockX and can be accepted at any time. A Bid will remain active until it is accepted, expired, or canceled. You can also purchase an item outright at the lowest Ask as a Buy Now.
Placing 2 Bids means you are looking to place 2 orders, this is why you had a duplicate purchase as you placed 2 different Bids. In order to update an existing Bid without placing a new Bid for a new order you have to do so via your Buyers account.
In addition, we are not seeing any contact from you to our support team. Our support team can always be contacted via live chat or at stockx.com/contact
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
If you resell we do recommend leaving the verification tag attached.
Thank you!
Disaster. Ruined my daughter's birthday and offered no help at all. The size chart on their app was incorrect which led me receive the wrong size. 12 emails later and no help from a customer service than just sending out standard responses... Stay well clear.
Our apologies for this experience David! It is never our intent to make your experience difficult. We apologize that your daughter did not have the correct size sneaker for her birthday! We suggest going to the manufacturer's website directly for a size conversion aka Nike or Adidas website, seeing as every companies conversion can be different. We are sorry for this inconvenience and your dissatisfaction with our communication from customer service. If you would like to re-sell the item, because it is the wrong size, on our site you could potentially turn a profit! If you have any questions on how to set up your account for selling please reach out to stockx.com/contact.
Hours on chat, multiple emails only to get a small refund. Dunk Low shoes coming apart where the laces go through the hole. They say they are sorry, but really not sorry. I will not be buying from them again.
Hello Jason,
Thank you for the feedback!
We apologize for any worry this order may have caused you. Our authentication team has deemed this order as passable as we do accept minor manufacturing defects with orders since it is considered "deadstock". We do not hold inventory so if there are smaller issues we can only give a discount code or partial refund if the situation calls for it. Please contact us at stockx.com/contact if you have any other questions or concerns.
Thank you
Loved how quickly everything worked with StockX however, my shoes arrived dirty and that just seems too gross to me. While they did check for authenticity, they did not check for quality. Little disappointed after I paid so much money.
I started listing a few sneakers from my collection to see how StockX works. A few months ago, sold my brand new Adidas Raf Simons and received an email that it didn't pass verification since it was a little dirty. These were bought at Nordy's and never worn, slight dust probably from just being tried on. I was like, whatever...
This week, my OFF-WHITE 2.0 Low Black Yellow sold. I just received a email again that it didn't pass! Wth. These are also never worn and purchased from Saks. The OFF-WHITE 2.0 Low Black Yellow have those dirty looking soles that appears to be worn. You can tell if the sole was work by pebble indentures in the sole. Maybe they've sold too many used shoes that resulted in endless complaints... now they're too damn unreasonable that it's a waste of time selling.
These are how the SOLES looks new... check out the white ones sold on Endclothing.com
This is by far the worst company I have ever dealt with in my life. Do NOT buy from this company they have no honor real work ethic. Customer service is a very poor. Literally sent me defective shoes with scratches and marks on them. Told me that they passed their standards and that was good enough. No other store does that and refuses to issue exchange or refund. What a $#*!ing disgrace for a company. StockX is and the people working there can $#*!ing eat $#*!
This company will take your money for orders. But you'll never get a fair shake. They won't refund any orders for any reasons. And better yet they don't even have a support line to contact. You should stick to buying from eBay because they always have the customer best interest in mind. STOCKX is a terrible company! DO Not Buy From them. Most Items are fakes!
Hello Blais! We're sorry to hear this! We can assure you that prior to shipping the item to the buyer, we verify it in person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards.
Once your Bid has been accepted by a Seller, your order cannot be canceled. This keeps offers real, active, and dependable, which fosters seller trust in the marketplace and ultimately leads to more items being offered on StockX, which is good for Buyers.
If you have any further questions or concerns we are here to help. Please reach out to support via https://stockx.com/help/contact.
This order went smooth and quick. I do however wish StockX could fix their app. It crashes more than any other app I've ever used (used hundreds of them at this point) and it shows bids and list prices that are constantly conflicting. It's also extremely annoying to attempt to make a sale and then apparently the bid was fake. I think this StockX manipulating to buy stock at a lower price and it's the type of thing that will cause a class action lawsuit down the road if they don't stop it.
I love the concept and have purchased thousands of dollars of product via your app. But I have say the delivery process needs to be more streamlined. It takes weeks( 3-4) sometimes to receive purchases items, and that's an incredibly long time please address this issue and you've got a sure winner
Purchased a pair of golf air Jordan's, site says ship within 2 business days. Here we are going on 3 business days and shipping still pending. Zero respond and Zero customer service. Recommend to stay away and will never be buying from them again.
Very high fees but 90% of the time there has been no problems there's always occasionally a delay or mistake but we are only human. Just wish they had a phone number. So much money and no customer support on the phone in 2021
I noticed that I mistakenly ordered the wrong size shoe once I placed my order then I immediately tried contacting customer support. There is no phone number, the bot ask and tells you in the "Help" center the only way to get assistance is if you've already received your item and the so called "live chat" never became available that they claim to have. All I wanted was to request a size change. No refund or exchange just simply size change. I tried this site to surprise my boyfriend for his birthday but NEVER again. I hate that their is no customer support available. Service is key.
We are disheartened to learn about your experience and apologize if you have not had the proper support from our customer service. That is not our intention and we do not intend to make purchasing difficult. Please be advised that we do have a stringent cancelation policy (https://stockx.com/help/articles/My-BidAsk-just-got-accepted-Can-I-cancel-it) in place to protect both our buyers and sellers. We apologize if the chat was not within working hours when you attempted to contact us with your concerns about your purchase. Please create a case with StockX.com/contact for further support. We would be happy to help you! Please kindly note that StockX is a middleman for buyers and sellers alike, therefore we do not hold inventory to be able to make a change to the size of your purchase. We look forward to hearing from you if you are needing further support!
Received a pair of shoes that were in bad condition and looked fake, used and not true to size. I brought this to their attention and their response was," it met their standards" really! Would you buy shoes in this condition from any other "Legit" retailer. Very unprofessional company that sells fakes and worn sneakers.
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. However, we do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand.
Being able to put in a bid that you are comfortable with paying the price and having it automatically shipped to your door when you don't need to go though and double or triple confirmations to get your order is what has made this experience smooth sailing for me. This was my first purchase on StockX and will continue to use them in the future.
Everything was easy and was notified every step of the way. Stockx needs a customer service phone number because I can see where if there was a problem it would be headache not being able to talk to anyone.
It was smooth shopping experience and I didn't even hope that my purchase would need another layer of confirmation, which is so good because I know that they care about this business even it's just a box of shoe.
We are glad you are satisfied with our platform. Thank you for your continued support!
A new sneaker gets release today! I ordered from stockx on Saturday the seller most likely never had the sneaker in hand. He is waiting to get the sneaker for retail or lower price taking the 15 dollar fee for not sending within the 48 hour deadline.And walking away with money he never had a product for. Isn't this fraud? Selling something you don't have in hand? Learn from my mistake either buy we'll before release day or wait until release day so you don't feel taken advantage of!
StockX is a stock market of sorts for pre-owned designer shoes. Designer brands, rare limited edition sneakers, collaborations and more are traded on our platform. We offer the best selection of high quality pre-owned designer sneakers at fair prices, using the power of technology to build community around those who love great product and culture.
Looks legit however it did have a china tag so it had me feeling a way but they look good and that's what I'm telling myself. And I'm counting on stocks to not sell me nothing fake since I buy stuff all the time from the site
Overview
StockX has a rating of 2.9 stars from 2,465 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StockX most frequently mention customer service, credit card and phone number. StockX ranks 12th among Shoes sites.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are disheartened to learn that you had an unsatisfactory experience when selling an item back onto StockX. You can reach out to have the item and verification results possibly reviewed again by our senior specialists. Please reach out to StockX.com/contact so that we can get your concerns properly reviewed. We look forward to hearing from you.