I bought 2 pair of sneakers at StockX. The courier company that they are using in the Netherlands is dpd.
When the courier did not find any one home, he placed them in the garbage container next to my house.
After finding a "you are not home" card in my mailbox were was written on." 2 parcels are in the container" I checked my gabage container.nothing was there. I checked with the courier company dpd, and they can do nothing for me, only the sender can ask for an inverstigation of the missing parcels.
StockX informed me there is nothing they can do for me, and here it comes...because their system says that I signed for the delivery?!@ I explained again I was not home at the day of delivery, and did not sign. But again no empathy or any help from the customer service. You signed, so there is nothing we can do...
Even when I came with the following leads, which I find more than enough to start een investigation.
1) I asked to check my signature with the one that was signed with/ explained that with an international delivery, only the receiver can sign.
No anwer or reply on this
2) I forwarded the "your not home card" with wtitten on it "2 parcels are in the container" asked them why the courier left a "you are not home card" when they claim they have my signature? StockX has no problem with the fact, their parcels are placed in a garbage container?
No anwer or reply on this
3) I have a ring video recording were you can clearly see the courier ringing the doorbell, with both parcels in his hands, and leave.but the video is worthless to them, because there is not the video that somebody stole the packages from the garbage container!
The garbage container is next to my house, the doorbell cannot film this. Eventually I tried to communicate with cusromer service manager Noa. Not willing to help or come to a solution, no able to answer my leads and questoins. They only thing that she can communicate is: there is signed, sonwe can do nothing.
Never met suc a short thinking and unhelpfull customer service. I have no sneakers and lost $500.

If I could give zero stars I would. My son got some Christmas money, he's 11. He wanted some Nike jacket that he saw on the site. He ordered it towards the end of December. He anxiously anticipated it, and kept checking his email, which he normally does not do, for word about the item. Then on January 23rd, he got an email from StockX that the item had been delivered on January 14th. Well, we did not receive anything, and after we checked with the neighbors, we filed a claim with StockX about the item, which involved filling an affidavit, which I helped my son sign and upload. They sent back an email asking if he was under 18, to which he replied yes and gave my contact information. Then they said they would be in touch with some form for his parents to sign. I never got anything in my email. Days went by, and my son missed the emails that came on 1/29 with a link with form for me, and on 2/2 to say that he (a kid) took too long and they closed the claim, and that he needed to start over. I submitted the second claim with details to contact me and not him. I then immediately got a response that said...

"After reviewing your order, I do see that your package was delivered on 1/14/24. If there are issues regarding an order, we do require customers to reach out to us within 5 days so that we may begin working towards a resolution. Due to the amount of time that has passed, the item is ineligible for a Claim at this time. I'm really sorry for the inconvenience this might have caused.
I hope this information was useful for you, and thank you so much for being a part of StockX, we really appreciate customers like you. Thank you for your time, and good luck with your purchases!"

Within 5 days of the delivery would have been January 19th, and at that time, we had no idea about a delivery at all and StockZ hadn't notified us. We did file the first claim on 1/24 a day after StockX told us that the item was allegedly delivered.

They may deliver some products to some customers, but for us, we were just robbed. It's all too easy to file this claim, as the website has a drop down option for "Delivered, but have not received item." Yes, they robbed my 11 year old of about 75 bucks. Not the end of the world, but I thought other shoppers might want to know, and might just want to spend the extra money to deal with a more established company.

This was my first experience/purchase from StockX.

Buying the product itself I have no complaint about, though it did take me some time to understand the bidding system etc.

Now, I brought the product, fine, it was dispatched quite quickly which I was chuffed with as it originally said a long wait time, it passed through StockX verification swiftly and was on it's way to me via DPD.

As with any delivery, I went to tracking on DPD and logged in using the tracking number.

I saw the expected delivery data/time and realised the house would be empty, being 1pm on a Saturday.

So I put in a 'leave in a safe place' location, being behind the wheelie bins - as I am on a busy road and have had issues with packages being left in the open and stolen in the past.

The time came and I received a notification telling me it had been delivered... to my driveway (in front of the front door)!
In plain sight.

The driver took a picture confirming this - the item had not been delivered to my safe place as I explicitly set - the driver obviously couldn't be bothered and it was left at the front door, just next to the pavement, on a busy main road.

To no surprise I came home and the package had been taken from my driveway... stolen.

Brilliant.

I wrote a complaint email to StockX - Quite agitated as I had saw this happening and explicitly gave DPD directions to deliver the package to a safe place.
I included screenshots showing that I had asked for the package to be left and where.

StockX replied, with what I thought was a personal reply, they stated that the package was delivered, 'with photo delivery proof included by the carrier.'

They told me that they could not file a claim for me because 'the item was delivered and a photo was captured' and 'carrier successfully fulfilled its delivery obligations'.

They also said that they understood I requested it to be left in a safe place, but since I 'made the modifications for the delivery instructions, this is no longer claimable with StockX.'

I was upset with this response.
I spent quite some time writing a very lengthy email back to StockX.
Pretty much stating this is ridiculous...

The package was not delivered to my home, it was left outside in the driveway.
I agreed that there was indeed photo proof, proving my case that it was left out in the open and not where I specified.

I said that I understood their delivery policy - they state themselves that they can be held liable if the delivery service they contract/choose/use does not deliver the package to my house.
But they cannot be held liable if the customer makes edits to the packages transit themselves - this makes sense.

I argued that the changes I made were not even followed - if they were followed then the package would not have been stolen.
Also that if I did not make any changes, the package would still have been delivered at the same time/place etc and it would have been left in my driveway and stolen.

So in any scenario, the package would have been, and was stolen from my driveway.
Yet somehow StockX have made this into my fault and completely disregarded my case.

I thought my detailed email reply was a clear open and close case... I woke up the next day and received the EXACT same email - word for word identical to the first one!

This means that either they use a copy and paste like structure for email, which is not unusual, but the customer service rep plainly discarded all my remarks and this is not acceptable.
Or, more likely, StockX now use an AI for the bulk of their customer service and both my emails/complaints have not even been seen by a real human.
This would make sense why they recommended me to 'report the incident to your local authorities'.
As if.

Just a shocking experience and I am appalled that I am left with spending so much money on a product that was not delivered to my home, and I can't even get a human response from customer service it seems!

Their 'mission' is: "to provide a safe and secure experience for buying and selling the world's most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods."

I have bought, and sold a number of shoes through this platform, and not that they really care, but I will NEVER use their deceptive service EVER AGAIN.

This is simply a company that cannot stand behind their mission and the service that they provide. IF they were a reputable company, they would be able to stand behind EVERY transaction that passes through them.

All they seem to do is HIDE from any RESPONSIBILITY or ACCOUNTABILITY in their service once a transaction is complete and you either pass their measly 10 day window or remove the annoying tag.
Doesn't this go against the same 'mission' that they have?

Giving someone 10 days to inspect something and determine for themselves the authenticity of something they may have never seen before is ridiculous. Buyers trust their authentication services wholly without question, until that same buyer is shown that their authentication service failed and they were sold a counterfeit item. They also want us to buy from them "without the fear of receiving incorrect or inauthentic goods."

Well, they failed in their mission with my initial purchase on 8/22/23. I purchased a pair of sneakers for close to $700, which passed their "authentication" and were shipped to me. Upon selling the same exact pair of shoes through their marketplace three months later, they deemed that the shoes could not pass authentication.

So, how on earth did it pass the first time? The same exact shoes you passed and took my money for?
Do you not have any records, photos, other identifying information to prove or disprove my claim that these are the same shoes you sold to me?
AM I SUPPOSED TO PAY FOR A THIRD PARTY SERVICE TO AUTHENTICATE EVERY ITEM I BUY FROM YOU?
ISN'T THIS WHAT I AM PAYING YOU FOR?
How is a huge company not able to provide any records of the inspection and verification of the shoes from my purchase just a few months ago?
So Stockx, prove to me that the shoes I bought in August were authentic and I will shut my mouth. Otherwise, I will go on and on about your failed 'mission' and how your company lacks all credibility.

VERY PLEASED WITH ORDERING EXPERIENCE AND CUSTOMER SERVICE

Easy as always. Found jat we wanted, ordered, and got in no time at all.

Ordered shirt from StockX Oct 20th still hasn't even shipped

The suede on the toe box was scuffed on delivery. I wish I could upload a picture.

My experience was great thank you thank thank yousjjsj

The "processing" fee is ridiculous!