The site has bugs, bots and underhanded billing practices. My bad for not reading reviews prior to signing up. Please save your hard earned money and do not sign up on this site.
1) you can create a free room listing - yay!
2) you have to pay to see any messages, far more than the competitors for less duration
3) I received ZERO leads from my area for 3 weeks with a free listing
4) I had to pay to see one bogus lead 1.5 hours away including a ferry ride
5) Finally I received not a lead but a listing 5 hours away in... Canada!
6) They denied any problems and gave no refund
Sent several messages, none were responded too but then a random man with no photo that neither of us contacted sent both me and my daughter private messages that we then find out we have to pay to read the messages. Get the feeling if we pay to read the message that it is just spam and nothing real, which makes you wonder are any of them real or current because we sent a lot of messages that not one person responded back on. Only spam bot/guy. Kinda scummy business practice.
Extremely bad site. Not only in the zero results that you get but in customer service. I am a landlord trying to advertise a unit to lease and subscribed for one month $$29.99. I got the weirdest requests from Roomster's clients and from all over locations that did not relate to any future residents for the unit's area. I used the service for 2 days only and immediately realized the mistake. I requested refund or partial refund but Roomster customer service rejected. Roomster is not worth your time or your money.
I was surprised...rather, naive.
Fake accounts made it seem so much like those dating apps.
The really tricky, disingenuous action they've taken is to make you think you have lots of messages. And, of course, the only way to see those messages is to pay. So, you open the messages and THEY ARE NOT MESSAGES. They're basically posts of units, etc that are available. No one is reaching out to you. The same info is free if you just type in your parameters.
And to further make it seem like you're going to be making contact with a potential roommate, there's a screen that pops up asking you to agree to be careful in your pending negotiations. Such deception.
There may be a righteous site or app out there that really has everyone's best interest. Roomster is definitely not such a set.up.
I also failed with roomies.com and Craigslist. Bogus agendas offering credit score info, "Hurry, don't miss out" strategies...
Be careful, friends.
Jesse W, first, we take customer safety very seriously. We require multiple validation steps for every account, which means fake accounts are less likely. We have a 24/7 security team that reviews every profile. Second, it looks like you receive megaphone messages, they are not posts of units but real people who want to let you know about their listings.
Absolutely disgusted with this app as my boyfriend was scammed out of $1200 in "rent" after trusting that someone by the name of Savannah had a room to rent for him. After sending the money he was then told she needed an additional $500 to "send the keys" we will be taking legal action however it is unacceptable that this app and these people are taking advantage of innocent people looking for a place to lay their heads.
Kaylee R.,We're deeply sorry to hear about your boyfriend's experience and the distress it has caused. We urge you to reach out to the bank that you sent the money with and file a report. Contact local authorities and file a report with them as well. Know that the safety and security of our users are of utmost importance to us. We take reports of scams very seriously and have strict measures in place to prevent fraudulent activity on our platform. We will investigate this matter thoroughly and take appropriate action.
You WILL get scammed if you associate with this company whatsoever.
You've been warned….shiesty shady $#*! company. I hope every one of you in your fraudulent company are born with some sort of terrible condition or under awful living environment in your next life that causes extreme physical pain and emotional damage that makes you want to die every day of your miserable life.
Mark my words, scumbags like you will receive their karma and sometimes it doesn't show up in your current lifetime. I assure you, your conning lifestyle will surface!
The one thing I will say is make sure to confirm with someone that your subscription has been canceled. Despite what they say - deactivating or suspending your account does not stop them from charging you. They also say you can cancel just by clicking cancel but no such button exist. I do not recommend.
Roomster has good site infrastructure and is easy to navigate and find rooms, however the services requires that you pay before you can even communicate with anyone on the site which is an absolute joke. Just use Roomies or Spareroom and forget this nonsense.
I am sorry that you are not happy that we charge.Charging for our services allows us to promote our services, make frequent app updates, pay for cloud hosting and our amazing customer service team.
I used Roomster for a couple of weeks, and came across very few legitimate ads. Received about 10 dms daily from seemingly fake users. The authentic places were mostly sponsored by outside groups that I'm sure also advertise on other sites. With the price, I really don't see the benefit of this website. The money isn't going into improving the experience.
This is a scam. No one responds. There may be real ones mixed in. It's impossible to not get a single response from anyone. Those messages they want you to pay to see are broadcast sent to everyone who has signed up with this app. When there are this many of the same reviews, it's true.
I am sorry to learn that you are disappointed with our service but tens of thousands of our users have rented or rented out places via Roomster. I guess you are referring to our megaphone feature by broadcast. It is one of the feature that our customer loves as it allows them to ramp up their search.
I've just started with Roomster and it's been a very positive experience. I've received some very good inquiries concerning my furnished room for rent. In addition, their tech support is very good. You go to their chat box type your questions and within 10 minutes one of their people will send a reply. In addition you can continue to chat with this person to clarify or receive further direction! You back. Getting in touch with their people so quickly is what got me through the website and how to list my room.
For our job I and my friend lived in Texas and we required a room including two bed. For renting we took help from Roomster and we get nice, peaceful and comfortable room in Texas and its cost was only 700$/month. I found the site to be easy to use and straight forward. If you need Rooms you can go without any hesitation. I recommend this all time. So i think Roomster.com is a helpful site.
I had a friend who was recently wrongfully evicted from her apartment by her landlord. While she is suing him in small claims court she’s been crashing with me and we’ve been looking into getting her a room to rent. We found Roomster after doing some research online and read some good reviews. We found the site very manageable and reasonably priced to use, and they had a ton of rooms available in various budgets. We found her a room to rent in a really nice building after about three weeks on the site. Overall good experience with Roomster, would recommend to others.
Please see attached‘screenshot' Apple refunded my overcharged posted price of $7.99 to $14.99 with no ability to cancel monthly repetitions of this fee.
There is ZERO customer service ( not even a telephone number to call)
I have noted on my Facebook page that ROOMSTER is a scam/fraudulent site.
My attached screenshot identifies more closely my one star (had to give one star in order to post this complaint. Today is November 2020, an up-to-date review
A friend turned me on to Roomster.com. It is an amazing resource for someone looking for a room. Because the renters and the hosts are screened it weeds out the would be scammers. Much, much better than Craigslist. Highly recommended. Two thumbs up.
Feels a bit dodgy. Spend all this time making an account and listing then pay us to see any results. Wish I had known up front. Apparently I have 17 messages from people. Payed the 5 days to see if they're legit.
Doesn't even deserve a one star. Emailed over 150 people 24 hours ago, with zero response. Paid for 3 day membership via paypal. Went to paypal, said it expired in FEB. Liars. Fakes. Frauds. Stay Away!
Roomster crashes constantly on iphone OS 8. 1. 3. Every time you look a a listing you have to reset the search filters from scratch, start from listing 1, and reload them again and again. That gets irritating real fast. The map doesn't hold search terms either. It's an amazing time-suck. Roomster doesn't work at all on my Apple desktop. I was lured into roomster by a fake Craigslist posting to redirect traffic. Super shady- like one of those sex slave rings which lures people on the internet as featured on 20/20. Apartment hunting is time consuming and tedious. I don't need to be jacked around. Roomster = not cool.
I happened across Roomster while searching for rooms on craigslist, have to say their site is really cool, very simple intuitive layout and it seems like they had large number of rooms available with varying degrees of quality and pricing.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster has a rating of 2.2 stars from 4,115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomster most frequently mention customer service, credit card and read messages. Roomster ranks 2nd among Roommate sites.
I am sorry for the trouble you've had. I see we have already granted you a full refund. You should expect it back in your bank in a few business days.