RealTruck has a rating of 4.5 stars from 7,631 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RealTruck most frequently mention customer service, tonneau cover and great experience. RealTruck ranks 4th among Auto Accessories sites.
I was okay with the experience however if the affirm card which you sent me would have been less of a hazzle to use I would have purchased the bed topper that I really wanted. I purchased what I could pay for cash.
Real Truck is the real deal, excellent products and outstanding customer service. After sales representative Jacquelyn W help me with my order, showing the knowledge of their products and care for the customer she and the company has, I will definitely be a customer of Real truck in the future. I highly recommend them!
Cedric is very knowledgeable of the product I was trying to purchase. He made it easy as I am a female. He made me feel comfortable with the choice I purchased. He has very good people skills, okay, sin
I have had a fantastic experience purchasing from Realtruck. I asked so many questions that were quickly answered and helpful suggestions. When you add in the fact that they have the best prices, will definitely purchase from them again.
Sales rep was fantastic, friendly, very helpful and knowledgeable, made sure what I was buying was the correct fit for my truck, answered all my questions, did not rush me in my purchase. Made sure I was satisfied before going through with my purchase. My new go to place for all my truck accessories
I ordered my running boards on March 16,2025 and they arrived on the 19th. My experience with ordering through chat was pretty easy and they were able to add an extra discount for Law Enforcement which he didn't have to do but I appreciated it! Thank you!
I ordered this product online and initially thought I was talking to a bot; however, I soon found out that it was a human. Nem M. Was my online sales agent, he did a great job. He confirmed that this cover would work for my truck and was able to confirm a military discount. Thank you Real Truck for the military discount. I just finished opening the box, which came professionally - packaged and was done correctly. Easy instructions and had on truck in just under an hour. Looks great and will last a very long time. I recommend Nem M, and Real Truck for your truck accessory needs.
I genuinely haven't had a customer service agent who was as good as she was. She was patient but better than that is she got the answers she didn't know right then and there and took her time walking me through multiple options. Thank you!
I saw them on marketplace and decided to give them a try. The quality is amazing, and the local shop said the same thing - which is why they only install this MGP brand and not other lower quality brands. They look fabulous on my 2024 Riptide Blue Chevrolet Blazer! Thanks!
I want to return my previous purchase of a truck cover and no one has gotten back to me or sent me a Fedex return label as they said they would. I spoke with two individuals and both said a return label would be e-mail to me for my previous purchase. Still waiting for a reply.
I wanted to place an order with an actual person and was pleased that I was able to do this over the phone and the guy who took my order, Don, was so nice and accommodating and my purchase was nothing but a smooth transaction. Nowadays you're lucky to get a human on the phone and it's nice to see a company that still values the personable customer experience.
Got pointed to this business from a friend who had purchased from them before. Found the website fairly user friendly but not totally... the convenience of the online chat and speed of response from the company representative was outstanding. The knowledge and helpfulness of the associate helping me made the purchase of a new bed cover a comfortable choice.
Only complaint was that I had to send a personal email to my sales rep because I never got a sales confirmation email, yes I checked my spam folder and verified they had the correct email. But my rep was able to email a pdf copy directly to me.
I was looking for floor mats for my new car. I have purchased your competitors floor mats for many years. For some reason they haven't made any for my car yet. So I went looking. What I found was a company I bought from when I was younger, yes Husky. They had what I needed and the price was very hood
The item I wanted was a little pricey, but the sales rep was personable, pleasant, and seemed to want to work with me. She did some research and found what I think was just what I was looking for. I'll know when it arrives. Anyway, she couldn't match the price of a somewhat similar item, but she did at least get me 10%. All in all, a good experience and easy to order.
Needed a BedRug for an older F250. Spoke with Will and he hooked me up with what I was looking for. Being an older model truck, he had to go to one of his preferred partners, but got the model I needed. Thanks RealTruck for the quick service and support.
I waited 2 months for my bedcover after being told I would have it before Christmas. I have 20 emails and countless phone calls trying to get the cover. As of today I'm told I will have to wait 12 to 16 weeks for the cargo manager. Out of all of your people I've had to deal with only 2 could make anything happen. Steve Betts was the best. David Reed also helped. Take a look at all the emails and and maybe tidy up your company.
I used the telephonic service line to call and speak with a company representative/order desk. I know this is an 'old-fashioned' method since we can chat, text or just fill out an order form. However, I was able to TALK to a real live person that was well educated about a product (Fusion Color Matched Tonneau Cover) color codes and delivery times. I was provided with an immediate email to confirm my order. It was pleasant to conduct business this way. (Sales agent: Sherri McCall - 5 STARS)
I needed a step for my pickup Amp-*******-1a. It has been hard to find lately, I got on the chat with a real truck representative, he found the step and sent me a payment link The process took just minutes and the step shipped out the next day. It arrived 4 days later and I installed it easily. I will definitely be a return customer.
Call them up had some questions regarding a product I wanted they guided me in the right direction and even discounted it further. What a great crew definitely shop there again.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.