RealTruck

I was skeptical that I would locate running boards for my 13-year-old 2012 Tacoma with 62 K miles. I merely typed in the description, and I was taken right to the Real Truck site where I was welcomed by virtual assistant, Morgan C. During the chat, my selection was narrowed, and Morgan assembled my order. My 5 star rating is contingent upon timely receipt of the correct product as ordered. Based on my experience, I would recommend Real Truck.

Purchased 2 items. Purchased insurance ( sold as hassle free return and replacement). Hood deflector was broken in half I called Real Truck immediately upon delivery. They told me they have nothing to do with it as I purchased insurance contact them. I contacted insurance carrier and they refused to pay enough money to re-purchase the part again and advised me to call back real truck and speak with somebody there. After an hours worth of being on hold and dealing with both places, real truck did send another pot and I did not have to pay any additional money. Nothing but a hassle. In my opinion NEVER buy insurance.

Only reason this was not a 5 star was issues with the chat. Seemed every time they did not want to adress the issue they just dropped the chat. First one had no idea what she was doing kept telling me they did not carry a specific item yet I provided a screen shot then they dropped. Another person came on and almost immediately dropped when I said I was looking for a price match on an item. Had to provide information 3 times but the last person to help me was a rock star and Realtruck matched the price I was asking about. Trust these folks and was glad I was able to get a great product at a great price. Thank you.

I chatted with support to make sure it fit my 2024 Chevy Colorado Trail Boss and they assured me it would. It doesn't fit! Once I got it installed the two bulk head corners left 1/2 inch gaps into the bed of the truck. I tried moving it to fit but nothing worked. Now I have to improvise something to get gasket to fit snugly. The rail gasket protruded about two inch on the tailgate end. Had to hammer it back into place. There was an excessive mount of metal shaving left on it from the manufacturer and I got a minor cut from them! The installation instructions were vague and not specific to my model/trim. Not worth the 1200 I paid.

I was ordering a tonneau cover for my brand new GMC Sierra 1500. I needed it to arrive by Friday(this was wednesday morning) as I was taking a trip, with rain in the forecast. I found the Tuxedo cover I wanted and reached out to Real Truck through the website chat. They confirmed what warehouse it could be pulled from closet to my house. Of course, they cannot control UPS or Fed Ex, but they did everything they could to process the order immediately and not ship from Montana (exaggeration). I received my new cover Thursday afternoon and installed it in plenty of time for my trip. Super thankful!

When you pay less than half for an item you kind of expect it not to be perfect. I ordered some running boards for my E350 cutaway. A lot of reviews were whining about the directions, but they weren't any worse than any others and overall they were fine. You just got to use your head. If you were not very mechanically inclined, you might have an issue, but it wasn't a problem for me. They're a little bit on the flimsy side. The mount brackets are beefy, definitely not the prettiest welds I've ever seen. But at less than half the price, I'm thinking they're just fine. They will suit my purpose. I would definitely buy them again if needed. Shipping was super fast. I was surprised!

Simple velcro strips missing from BedRug order.

This has been one of the worst customer support experiences I've had in the last 5 years.

I have called the number below and I do not get anyone. It gives me silence on any selection. Then I called your extension. No answer, leave a message. I did not. I tried the chat mode — not a person and only a promise to get back in touch in 1-3 DAYS! Impossible.

I'm livid. Send me a return code and credit me the refund. At this point, I want nothing to do with real truck, so please have a supervisor or manager contact me.