CarCovers

$200 premium car cover lasted 16 months. Submitted a warranty claim and they said it would cost me $100 to get a replacement cover. The stitching deteriorated, the cover cracked and falling apart. They will never honor the warranty they sale you on.

I order for specific year and model cover, but it does not cover the front and back completely. Not worth the hassle and expense to return. Very disappointed. :(

My Platinum car cover didn't even last 4 years before multiple tears and a prorated replacement would cost me $95 that's the lifetime warranty (aprox 8 years I guess)

Bought a trailer cover and had on a month and first storm that came through caused tears and they won't replace says they don't cover winds which is ridiculous since their website says it is guaranteed. They said we can buy a replacement but need to pay for half. Trying to send back for refund. Poor customer service and cheap covers.

Purchased a premiere top of the line car cover in September 24, paid extra for the wind gusset clips and Bunji chords. Right out of the bag two out of four clips broke while applying them. Called and they replaced them. October of 24 another clip breaks. Called to complain, all they were willing was to refund me the clip accessory purchase $16. Would not allow me to return the cover due to it being passed the 30 day period. Not cheap, live in the NE, need the wind hold downs, should not be a customer's responsibility to figure out a way to secure this cover without gromets installed by the manufacturer! Don't waste your hard earned money.

New cover. Pulled it back after 1st rain storm. Paint finish ruined. No issues with prior CC cover which company replaced because it ripped.

For your information:

I bought several outdoor car covers from this company (4 Platinum covers) because of their warranty. I never made a claim until now. I found out that the lifetime warranty is prorated and they don't cover the shipping.

I bought a platinum cover for my Bentley in January 2024 and sometime in August-September. When it rained I noticed that the car was wet with the cover on. So in November I called and filed a claim and it was accepted.

They sent me a replacement which I had to pay (19.98 for the cover and 19.00 or so for the shipping) because I found out that the lifetime warranty against manufacture defects was prorated. If I would have called to file a complaint at the six month period, the cover would have been free, however I would still be responsible for covering the shipping charge.

I called them because they sent me an open, unused(?) cover that was returned. They advised me that the cover was fine but if there were any issues with the cover, to call them back and they would send another. I placed the cover on the car to test it because it was going to rain that evening.

The next day I went to check on the car and it was wet. I called them to complain and of course I got the run-around. They said that it was normal for some water to go through, but because the cover is breathable, it was gonna dry up and not damage the paint.

The advertisement states," Best defense against water, sun, dirt, & debris". I don't understand the water part because my car was wet. What does best defense mean, No water was going to enter?, Some water was going to enter the cover? Maybe not putting the cover on so that the cover wouldn't get wet was a better idea. Either way the car was gonna get wet with the cover on or off.

To test the cover I hosed the trunk part of the cover with water and it appeared that the water did not go through. Maybe it was condensantion that rainy night.

The pros: It is a sturdy cover against the sun.
It protects against some dust.
It process against debris.
Decent customer service for the claim portion.

The cons: Not water proof!
Life time warranty is prorated.

I hope this review helps

Is very heavy and soft against the paint. Elastic does not keep it hugging against my SUV. This company This company will never let you stop there emails. They will bombard you two and three emails a day. Do not purchase from this company or you will find out what I mean.

Bought a cover for my Yamaha wave runner and my wife and I had to pull like crazy to finally get the cover on working up a sweat. Called customer service explaining that it didn't fit. He said to send photos of the cover on the jet ski which I did. They said because we got it on the ski that it didn't qualify for the free shipping under the exact fit guarantee policy and I had to pay to ship it back. The cover is made in China and the customer call service is in the Philippines. Website says they are a Memphis Tennessee company. Very deceiving. They don't stand behind what they advertise.

I had ordered another cover through the website, and I knew it wasn't quite the right description of my actual car, but figured it was what they now have. It was HUGE, to say the least. I called the company to see what could be done, and they offered to exchange it for the cover style number I'd gotten before, altho it wasn't listed with the other options. I've had the top for a couple of weeks, but just was able to try it on the car. It's so much better. It's actually a little snug, although it is made exactly like my original one, and I'm sure it will relax with time. It's a different type than I'd gotten before, as this one is for outside and the other was only for inside and the material they are made from is different. I am so very pleased about the whole experience, and definitely recommend CarCovers.

Bought a cover, spent 150 dollars on this cover. Within 3 mos it was flaking and peeling and leaving residue all over my expensive vehicle. They offered to replace it but wanted me to pay 27.00 for shipping. I just spent 150 less than 3 mos ago and they want to charge for shipping to replace an obviously defective product. That's just wrong. On top of that they will tell you that if you don't agree with shipping charges they'll let their management handle the final decision and then never email you back and just leave you hanging. Don't waste your time or money if you like customer service and quality products. This company knows nothing about either.

Purchased the top of the line rv cover for a travel trailer in October 2021. Cover fit as described but ripped in several places. It tore at the bottom, the places where it had straps had large tears. Didn't even last one winter. They did agree to replace, however, wanted $95 shipping. The item cost me $425--- and i need to pay $95 for a replacement after only a few months! No way, why would i want another one. Live and learn. - Even so, they should replace it for free.

Had a problem on my invoice that I needed straightened out and called numerous times and was put on hold. No one ever picked up my call. Money was withdrawn from my account before my problem was resolved and tried to contact a sales person again and could not reach anyone by phone. I'm really upset after spending part of my morning and afternoon trying to straighten this out and still have not heard back from this company. Wish now I had never gone to their website.

We were out of town and left car outdoors for 3 weeks and found no dust when the cover was removed. Found the fit a shade loose compared to other covers being used in our neighborhood. Feel the straps for securing covers should be provided standard and this may help the fit.

Moved back to MAssachusetts in 2010, bought my Car Cover and my Nissan Pathfinder has never been in the snow. Great purchase and when I lost a grommet they replaced it with two. Best service and cover ever. You will not be disappointed.

I purchased a cover for my 2006 Mazda RX8-very distinctive body style. The first cover was way too big and although it had been over 30 days since purchased(didn't unpack and use right away) they were more than happy to replace with a smaller cover. I was ready for a hassle but they totally surprised me with their prompt responses and willingness to make the return as easy as possible once I sent a cpl of pics.
The new cover was sent the next morning after receiving shipping confirmation from their FREE return shipping label.
Not only did they replace the cover but they duplicated my whole order at no charge!
Extra wind straps, cable lock, auto rim cleaner, dusters and lots of towels were all enclosed in the replacement order!
I love the quality!
I have the fleece lined cover that keeps my car looking newly detailed :))
Like I said, I was ready for a fight and yet they went above and beyond my expectations
Thanx Carcover.com
Order #*******476