CarCovers has a rating of 3.9 stars from 21,024 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarCovers most frequently mention fast delivery, high quality and wind straps. CarCovers ranks 597th among Auto Accessories sites.
Best experience. You guys are really into customer service. I was shipped the wrong cover; but once I contacted CarCovers, the issue was immediately taken care of. I was able to return the wrong item with no shipping cost to me. Almost immediately, the correct cover was sent. I highly recommend CarCovers.
I ordered a cover originally from Seal Skin Covers online for their "guaranteed fit" only to realize that they had an error in their measuring system and my cover was over 2 feet short. I sent them the exact measurements and told them exactly the size of cover that my PWC model number would require and they continued to send me another cover that was mere inches longer than the first. When I brought this to their attention they refused to listen, told me that the size was correct for my PWC model, would not send me another size, and had the nerve to charge me a "restocking fee". I was so glad to see the warranty and quality available from CarCovers.com and was very happy to see that the cover was a perfect fit the the exact model PWC that I have. I'm hoping to get many years of use out of it!
Bought a cover, spent 150 dollars on this cover. Within 3 mos it was flaking and peeling and leaving residue all over my expensive vehicle. They offered to replace it but wanted me to pay 27.00 for shipping. I just spent 150 less than 3 mos ago and they want to charge for shipping to replace an obviously defective product. That's just wrong. On top of that they will tell you that if you don't agree with shipping charges they'll let their management handle the final decision and then never email you back and just leave you hanging. Don't waste your time or money if you like customer service and quality products. This company knows nothing about either.
I Just got the box with cover delivered, spent $194.35. Opened the box pulled out bag with folded cover in it, haven't even unfolded it before noticing a 3-4" slice or tear in it! Have tried calling and was on hold for awhile, then told too leave a message. No one has returned the call. They state if sent back that ya have to pay a restocking fee, but Why, when it arrived damaged and would be no good for resale!? Still waiting on the call back. Very Disappointed!
This is an update of a previous review. I gathered some very bad information about the material these covers are made of.
When they start to flake out the material can be dangerous to the lungs. And they are everywhere around the car when the cover is being taken out or while covering the vehicle. Also on the floor which is harmful for pets.
Buy this at your own risk.
Horrible people.
They do not honor their warranty. We have to pay for a replacement + shipping.
Stay away.
Purchased the top of the line rv cover for a travel trailer in October 2021. Cover fit as described but ripped in several places. It tore at the bottom, the places where it had straps had large tears. Didn't even last one winter. They did agree to replace, however, wanted $95 shipping. The item cost me $425--- and i need to pay $95 for a replacement after only a few months! No way, why would i want another one. Live and learn. - Even so, they should replace it for free.
In July on my first trip with my new cover, the seams failed causing damage to the paint on my new Honda Talon.
When I reached out to talk to someone is took over an hour of hold-time, and I could only get a member of the sales team. My emails take several days to get answered, and all they say is that they are looking into it.
Stay away from this company. They will not take ownership of any damage caused by poor workmanship, and materials.
I purchased a RV cover for my popup camper based on seeing how proudly they share about their lifetime warranty and opted to spend a little more money than other covers based on this info. I live in Arizona so the sun is pretty extreme and tends to do a good amount of damage to anything left outside. Needless to say we ended up getting a tear in one of the corners and I jumped through the hoops to let them know about the rip including pictures. My claim was approved and I only needed to pay the $95 shipping! Good luck finding that on their site. I realize there may be a cost of shipping but that is extremely excessive when I go on USPS and its $44 for priority and $34 for ground based on the weight/size of the package. At $95 shipping that means the covers actually cost $64.
You may opt for a different company.
My Experience with CarCovers.com of my purchased SkiDoo cover was positive. Although the cover itself doesn't fully fit my Ace 900 Sport Touring sled due to installed passenger handles, they agreed to send me strap extenders for free to secure the cover during transport. If the fit was compatible with the sled I would have given 5 stars.
This company advertises custom fit covers for vehicles ranging from ATV's to rare automobiles. The ask for make and model information to ensure a "custom" fit. I ordered a cover for my ATV. What I received was a crappy generic one-size-fits-all cover. I complained and they had me take photos. Took them 3 days to reply. When they did, I was told it was the best they could do, and indicated their cover was "semi" custom... whatever that means. Point is THEY LIED! Save your money and by a generic cover from WalMart. You will save over $100, and will be doing business that strives for customer service. This company is a joke. After posting my negative reviews on their Facebook page, they deleted my comments and blocked me. They like to lie and pretend all their customers are satisfied
I have using their cover n 4 years no problems, n customer service is excellent. I highly recommend them, and my experience with Seal skins was really a piece of Crap
Ordered and paid for express shipping. They changed to regular shipping without informing me so no arrival as per the order. Tried to get a straight answer from them but all I heard was "our site is down, call back in an hour" Did this several times. Notice paid for Express Mail but they put in as regular. Dont expect by Christmas and don't pay for express mail. Not happy.
Worst fit ever. My experience is these Chinese made semi-custom covers are sized to fit a broad range of vehicles. The one I received blows off in moderate winds, even with the optional wind straps installed. After sending customer service pictures of the poor, very baggy fit, their response was, "You purchased a semi-custom cover that is sized to the length, width, and height of the vehicle but not specifically made for the vehicle. We also sell 100% custom-made-to-order covers. They are a bit more expensive than these semi-custom." The company did not offer a refund. Given their only resolution pushed the cost of a cover that actually fits to that of premium Made in USA cover, I opted to not gamble further and went with a USA made cover from an industry leader that guarantees their covers to fit, period.
Nice fabric. Seems more durable than previous cover. One down side is the bungee/clip combination used to keep the cover in place. Previous versions had straps sawn into the cover which worked great. New version has weak cover clips that pull off in high wind. That's the only reason for the missing 5 stars.
Bought a cover lifetime Warranty for my Buick century November 2018 submitted a claim 5 weeks ago, no reply, called their 800# no human answered left message with my phone -no reply.The cover is just shredding in the wind, Not conducive for future purchases.
Their warranty is none existent, only after I had an issue with their cover did I actually get to see their warranty policy after contacting them they sent a link so you can see the policy, to put it shortly and bluntly their warranty isn't actually a warranty. It just states that the warranty doesn't cover anything and only then do you as the "customer" do you realize their "lifetime warranty" is really just a scam/fraud gimmick, the fact that they are still in business and haven't been investigated for this is beyond me. All I can say is take your business elsewhere, Amazon has some REALLY nice cover that are a fraction of the cost and actually have a TRUE warranty and product the company actually stands behind, carcovers.com committing customer fraud since 2008, please take your business elsewhere.
Material was ok, Customer service was ok as they followed up when shipping was delayed.
Cover does NOT fit the ski - it's very loose on the top.
Save yourself the headache and buy the original properly fitting covers - more expensive but worth it.
Not water proof at all cover has been on my brand new 300 for 10 days and 3 rains. Car underneath cover is very wet, makes me very concerned about my paint. You should not be allowed to advertise as water proof or even water resistant because it's not.
Loved how the car covers were 'sized' if you will. Clearly lists make/model/year of car & tells you what to order for best fit- too simple wish all my shopping was this easy
Took long time 2.5 months but it was finally approved. They could do a better job of keeping you updated, but got my warranty replacement at last. Had negative review prior to the final approval. But i removed it after words
Answer: It seems to be. The problem is that they do not know how to sell the product and they do NOT have a liberal return policy.
Answer: ZERO customer service! Rude and absolutely no help.
Answer: Their products are made in CHINA, and you know exactly what that means when it comes to quality,(or lack of), stay away!
Answer: I had the same problem and their Costumer service claimed their fit guarantee is not valid because of a "modification" note box at the very bottom of the checkout process. They did provide an exchange (at my cost) but the larger cover still does not fit correctly. I would not recommend them for motorcycle covers.
Answer: Sorry: www.CarCovers.com provided me with zero/no free gifts. All they wanted were additional NONSENSE fees.
Answer: Yeah looks like fleece but started to breakdown into dust on my car after only 6 months and bought their "best" cover.