The company has garnered a mixed reputation, with positive feedback highlighting the inclusivity of sizing, comfort, and appealing design features such as pockets in their leggings. Many customers express satisfaction with the product quality, particularly regarding the fit and durability. However, significant concerns arise around customer service, particularly issues with sizing inconsistencies, a lack of effective return policies, and difficulties in resolving shipping problems. The negative experiences related to customer support and product returns overshadow the positive sentiments, indicating a need for the company to enhance its service approach to improve overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I received my items and returned them to exchange since they don't allow refunds. There sizing is insanely wrong and they wouldn't accept my exchange they accused me of retagging the item. Which I did not. And wouldn't even send the original items back because they had to "dispose" of them because they were tagged on the opposite side apparently. Unfortunately they blame the customer and don't think their employees ever make mistakes. Worst experience ever and so so so rude. I took the loss but I hope no one else has to deal with it.
I was super excited for these, after hearing really great things online. I was thoroughly disappointed. They are super itchy, not long enough and so tight they leave lines on my legs. The pockets are on the backs of the thighs and are awkward and hard to use. I really wanted to like them, and so I'm rather upset to have to leave this review.
Pop Fit was a total letdown. I just wanted to check out their stuff, but they somehow got be signed up for a VIP subscription that i did not agree to. Their customer service was highly unsatisfactory. I said no to VIP service twice, and still ended up with a VIP bill. To add insult to injury, they send a free product to you when you are signed up for VIP every month. When you recieve it, its labeled FREE GIFT. As if you arent already paying for it. Now, they want me to return their low-quality products, at my own expense. Very scammie, very rude, I wish i never bought from them. Even canceling the subscription was sketchy, you have to go through about 5 pages of saying 'cancel my subscription' before its actually canceled. With my initial order to just simply try out their product they sent many offers, some where free, some were not. I even had to cancel an upsell that I clicked on by mistake because I was just trying to 'continue to check out!' I caution prospective customers to excersize prudence when engaging with this company. They will catch you off gaurd somehow.
Love the fit, pockets are amazing, no panties lines. The shirt was extremely comfortable, typical I don't like tight fitting shirts. But these clothes were the bomb.com
As of September 29th, 2023 still waiting for undeliverable address BS refund. It's 11/1/2023. PO'd blah
Popfit are my go too daily! I get so many compliments I share the post for when you buy 1 get 2 free bc that's how I got hooked haha they really are comfortable and cute! Everyone needs to know!
I USED to LOVE my popfit! Not so much anymore. Pockets seem to be weird, some I can't even get my phone in anymore. Very disappointing. I would rather get a free pair of leggings or shorts every so many months rather than the free useless junk I get now. Do NOT care for what they pass off as underwear nor do I wear headbands or knee high socks. Not sure why I even bother with picking a wishlist as I have received "what the heck" pair's instead of anything from my wishlist to the point of maybe I should leave the monthly subscription. I keep staying hoping that a decent purple will show up. I got VERY excited when I thought there was finally a pretty lavender which turned out to be more of a periwinkle not lavender. Sorry but periwinkle does not satisfy my purple fetish. I keep waiting for a pretty lavender or even a deep royal purple but I'm starting to think that I'll be dead before that happens. Also getting frustrated with not being able to buy the same color/print in multiple sizes as my daughters and granddaughters would love to have matching outfits however so far I've only been able to buy a few in all 4 sizes. Even tho I've been a VIP for several years now I have yet to receive anything extra for my birthday in April. Every month I debate whether I should deactivate my account or keep trying and these new styles are really pushing for me to stop bothering with popfit.
I used to get only Fabletics leggings until I ttried Pop fit leggings. Simply put, I prefer Pop fit leggings over Fabletics any day! I just love them and I will continue to buy them! Fabletics who?
I love the pockets on like everything, huge plus there! There are so many styles I love! The skorts are amazing and so are the jammies! The reason I knocked off a star, honestly, is the material. I haven't worn them through winter yet but they are way too hot for summer wear and they don't breath well so even if it's not that hot out my sensitive skin (Chub rub areas) get irritated. While they fit most bodies, I guess my butt is too small to fill them out and they sit in a weird spot. My ribs have been broken a few times and since I'm short the waist band digs in just below my ribs while sitting. The thick band does prevent rolling usually but it's uncomfortable and that area really doesn't breath so I get a little itchy. Now I should say that I have some chronic conditions that make all of these things more likely to cause issue. My bf says they look great but they just aren't as comfortable as I want them to be nor do I feel they are as flattering as some other ones I have
5'3,150lb, 38-29-40, size m/l I've got some of both.
Also expensive to me, but I know my favorite leggings from a dif brand are significantly more, but I like them significantly more as well.
I love what Pop Fit has done for the self confidence of so many women! They def are opaque and strong and pockets are great.
I love popfit. The they're great. However they send so many emails! The leggings are awesome. I've only had one pair that was a flop. But other than that they're great. Pockets are awesome and they definitely have great pockets.
Worst customer service and NO return policy on any of their deals or clearance or sports bras as considered intimates. Their size chart is WRONG. I'm usually a large. It said I'm a medium. Okay fine. I went against my intuition and ordered Med b/c it is seemingly a bigger girl friendly site. Bad Idea.
They won't let you return leggings that are bought from a 'new customer' promotion or at their clearance prices, not even at your own shipping cost!
They would not let me return a sports bra as damaged b/c they claim that it is not damaged even though the padding is messed up and makes it look like I have 3 nipples hiding under my shirt, on each breast... if you know the look that I mean.
I've ordered from this company many times, and even referred friends to them. I love the leggings, they're thick with great pockets.
However, after ordering several times, and following their sizing guide, knowing very well what my size was, I got sent a pair of leggings that were too small. They were labeled the size I needed but they did not fit at all. All the other ones from the same order fit, all of my previous ones still fit, it was very clearly a fault on their end.
I contacted them asking for a replacement pair or a refund. They responded saying that some times the fabric colors stretch differently, and it couldn't possibly be their fault. They would not refund me or send me a replacement.
*If* what they said was true it should definitely be obviously included on the site - UNIQUE SIZING FOR EVERY COLOR FABRIC - or something to that affect.
A second, less offensive interaction occurred when I suggested (to a woman led company) that they consider making maternity leggings, because hey, why not empower more women? And not every pregnant woman wants an elastic band pushing into her big belly. They responded with the most un-supportive answer a pregnant woman can get, "just size up." Sorry ladies, but even upsizing I still don't want a band across my belly. Maternity leggings are *heavenly* and regular leggings are awful when preggo.
Long story short, order at your own risk, and I am no longer a customer.
Garbage company thankfully I bought mine during a special and didnt spend much. Leggings looked nice so I got 2 and free shipping. The material is itchy on the inside and not really soft at all. The fit isn't even cute or flattering in any way they come up past my ribs. Not to mention I canceled my membership immediately and got charged 30$. So I contacted support via email (only option) and by the time they got back to me something was already sent and they tried blaming PayPal and attached a way for me to print a return label. No mention of giving me money back.
I bought two pairs of leggings during a promo, recieved them today and they are so cheaply made. People claim they have thick material and are comfy. Comfy? Yes. The material is so thin I will be surprised if they last a year. Save your money and buy leggings elsewhere.
I purchased pants many years ago and they played forever. So when I went to purchase new athletic pants this year they were my go to. I ordered 3 pairs of pants all the same size. 1 pair was so tight I could barely fit over my thighs... they claim to be stretch but they weren't. Another pair started pilling after the first wash but got great. And the third pair was great. The 2 shirts I ordered in a size 16 (I'm a 12) so they would be looser however they were so tight I don't know how they could claim to be 16.
The 2 bras I ordered are a great style and comfortable except the breast pads rid up to your shoulder and don't stay in place... but they are removable. I wrote to customer service not expecting to return (because i did order final sale) but to let them know and their response was nonchalant oh well you can't return. I will not order again.
The shorts I ordered are not the best I have had and they have a strict no refund policy. I forgot to cancel my shipment but I have to pay for shipping the return. They will not refund my membership either (even though I requested it a few hours after the deadline).
I purchased the green and black Houndstooth leggings in Medium and the matching bra in Large. The fit is phenomenal and so flattering. I get compliments everywhere I go when i wear this outfit. Very flattering fit! Can't wait for my next order. The compression is really nice which i personally prefer.
I have been wearing Popfit brand clothing for a little over a year now, and I will never go back to any other leggings or sport bras. They are fabulous. They fit just right, they stay where they are supposed to stay, they feel so good and comfy, they are affordable, and they are super cute. I wear them to workout in, and I wear them when I am just running around doing errands and whatnot. This company also has wonderful customer service.
Answer: Not easy to reason with at all! Awful fit, wrong size and they kept sending tights and drawing money from my credit card after 7 months of trying to cancel an accidental subscription. I ended up with 10 pairs of tights all in the wrong size. They refused to exchange or refund even though I hadn't opened 7 of the packages at all! They then agreed to refund a couple and exchange a couple but once I had shipped the tights back they refused to honour the refund and exchange and kept the goods, refused to send them back! So essentially they took my money, got me to pay shipping to send them back and then also took the goods back! I would advise against wasting your money with this highly unethical business. On first glance this doesn't appear to be a dodgy company in some random third world country, but they certainly act like it and are extremely hard to deal with and super dodgy. I review almost all places I eat and most places I shop and I have never given a negative review, but their behaviour was absolutely appalling! You can see I have them almost a year to clean up their act and come to some amicable solution but this wasn't possible! There are many other ethical places to buy tights from, do not buy here
Answer: I sweat a lot because I live in Florida and the heat makes u sweat like crazy! This fabric is great for us sweaty girls!
Answer: Absolutely. Costco has a number of different leggings with pockets. I bought Skecher's and some other brands from there. They don't slip down. And if you're not happy, Costco takes everything back. They have the best customer service! Pop Fit's customer service is horrible.
Answer: I only ordered from them once but everything was flawless! Would definitely recommend based on my experience.
Answer: A phone call helps but I make sure my list is current - I just updated cause I was stuck in drab winter colors. I have called them with great results