The company has garnered a mixed reputation, with positive feedback highlighting the inclusivity of sizing, comfort, and appealing design features such as pockets in their leggings. Many customers express satisfaction with the product quality, particularly regarding the fit and durability. However, significant concerns arise around customer service, particularly issues with sizing inconsistencies, a lack of effective return policies, and difficulties in resolving shipping problems. The negative experiences related to customer support and product returns overshadow the positive sentiments, indicating a need for the company to enhance its service approach to improve overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Have been waiting over a month for my first order, has said shipped for a while but the tracking link always leads to 404 error site. When I was charged again the 15th for the automatic subscribtion I emailed them for a refund for this order only because it had not been sent out yet and I wasnt interested in their product anymore. They decided to ship it right then and to email me that they went ahead and shipped it for me. Have to likely wait another month before I receive it and can return it for a refund.
During a promotional campaign you were to get the leggings and out top for free with paid shipping. I did all the necessary steps. Just to get a notification from the post office saying the address was changed to a dead address. So it was returned. I contacted POPFIT by email. Which seemed to be an automated message that kept repeating I must REPAY the shipping for it to be sent again.BUT THE ORDER HAS THE CORRECT ADDRESS. Even the email support sent the right address that was inputted. TTHHEENNNNN it goes to ATTEMPT to charge my card the $40 some odd dollars for the monthly subscription. It's a scam. Never again!
This company is a terrible scam. They signed me up for their monthly subscription that I didn't want and then wouldn't refund me. I had to get a new credit card to stop them.
I only received 1 cheaply made pair of leggings for the $9 shipping and handling. They also considered it a sale even when they only sent 1, so you can't return it or get your money back. You would be better off getting leggings from China. Save your money! It's not worth it!
I have no idea how this has more than 1 star on any review. They must be paid for reviews. I bought 3 pairs because of the good reviews. Waist is small, thigh area is baggy, and they are so stiff and itchy it's insane! There is no way I could ever wear these to workout it, because they are so uncomfortable! Very upset I paid so much for these. Pleas don't believe the 5 star reviews. I have had leggings from all the different legging sites: lululemon, lularoe, fabletics, shein ect… these are the worst I have ever purchased!
I've been a Pop Fit VIP for 2 1/2 years. Every pair of leggings have been of the highest quality, fit nicely, sizing was proper, my only complaint would be that it takes a little bit too long for the shipping but considering it's free, I don't complain. I appreciate that, so if I have to wait two weeks for them, then so bad. I also love their joggers, and the ones that are more like sweatpants. Those are the Sam and Kristen lines. Those are more comfortable kicking back sweatpants and I love those. I've bought multiple pairs of those because I want to make sure I am able to replace them just in case. The joggers are super comfortable and look really nice. I've also purchased the pajamas sets. That's my new obsession. I absolutely love them! They're super soft, they're very comfortable, and really cute patterns are available. I've been trying to get solid black for 3 or 4 months and I can't. But that's OK because I can just keep buying other cute ones until the black ones come back in in my size. I love pop that and I am not going anywhere. If you want high-quality clothing at a very reasonable price, this is where you want to be.
I subscribe to the leggins, and they are super comfy. I love the pockets. The pants are cute. I get compliments all the time. And they have only gotten better.
I've been buying a pair per month for more than 2 years now, and I may never stop. Sometimes I gift a pair to one of my daughters who are my size, and they love them too. Everywhere I go someone comments on either the style or the pockets, and I always tell them, "Look up Pop-Fit! Garanteed to NOT be see-through when you bend over too!" Because these things MATTER!
TIP: these don't need to be dried, and dryers put a lot of wear on fabric. Hang dry them for best results. My daughter dries everything, and hers are beginning to show wear. I never dry mine, and mine still look and wear like they're brand new.
Found Pop Fit on instagram! I've lost a lot of weight within the last 2 years. I was wearing there 4X leggings as a 5X girly they fit snug, but worked great. I've lost almost 160lbs and now in there 2x leggings. I love their pocket and tummy control leggings and shorts. There different styles and patterns are great. Always something different to look forward to when they do their releases.
I've been buying Leggings from Popfit for probably about a year now. A friend from work told me about them and their monthly subscription service, which also gives you a 'VIP' discount on all of their products. The free gifts included in your monthly subscription every few months have been awesome. I've mostly bought their leggings and sports bras (which are both super comfy and durable), but I have also tried their dresses, which are a recent addition, as well as socks and underwear from their sister companies. I've been highly satisfied with every product I've gotten and absolutely love the size inclusivity that they have. Anyone, of any size or shape, can find something that suits them and their style from Popfit.
Company pretended like they delivered the item but it never arrived and they refused to send a refund or replacement.
Hidden fees, randomly cancels order but still charges you so you never receive all the products you order and are charged fo
I finally found leggings, crops, and shorts that I love and all have pockets deep enough for a water bottle
Love it leggings and bras and socks tank tops and yoga pants backpacks sweatshirts and sweatpants and headbands
I finally put on my celestial joggers & jacket combo. What a hit. I felt great & looked fabulous! It was really confortable & stylish. I LOVE IT! Next time, I will take photos & upload them.:-)
I love how they feel. They have really deep pockets which is amazing. They have so many cute designs. I wish they were a little cheaper though.
I love the fit of everything. I am so happy with the skorts and sweatpants. This is my absolute favorite leggings. I am stuck on them.
POP Fit has wonderful leggings, amazing sweat pants, and even better customer service. So glad I took the plunge and made that first order. I'm now a VIP member, and get so excited for my monthly deliveries.
Honestly, my experience with this company so far has been far from good. I ordered two of their "Rose" tops, and they sent me an email saying that they were out of stock, but they could replace with their "Valentina" tops. I declined, as I don't like the style of the Valentina top, and asked them to instead cancel that part of my order and refund.
They ignored that, and sent my order with the Valentina tops regardless. After receiving them I asked to return them (as I'm 100% not going to wear them, they're really not in my style and I already found replacement sports bras), but now they're saying that they won't accept a return and will only exchange.
Again, I received an incorrect item (their mistake), and now they're refusing to correct it by accepting a return of the incorrect item.
I definitely do not recommend this company - go with someone who has better customer service.
The quality of their clothing is very bad. It feels like their clothing is made of cheap plastic and the length of the leggings differ. I ordered two size small leggings and they both came in different lengths. One came in an appropriate length that covered my entire leg. The other one, however, the leggings rested above my ankles. I would not buy again.
Customer service is not helpful. You pay for returns and they would only refund based on their review of the product when they get it back. They just want your money. They sell overpriced leggings that are probably worth $3.
Bad quality. Bad design.
Answer: Not easy to reason with at all! Awful fit, wrong size and they kept sending tights and drawing money from my credit card after 7 months of trying to cancel an accidental subscription. I ended up with 10 pairs of tights all in the wrong size. They refused to exchange or refund even though I hadn't opened 7 of the packages at all! They then agreed to refund a couple and exchange a couple but once I had shipped the tights back they refused to honour the refund and exchange and kept the goods, refused to send them back! So essentially they took my money, got me to pay shipping to send them back and then also took the goods back! I would advise against wasting your money with this highly unethical business. On first glance this doesn't appear to be a dodgy company in some random third world country, but they certainly act like it and are extremely hard to deal with and super dodgy. I review almost all places I eat and most places I shop and I have never given a negative review, but their behaviour was absolutely appalling! You can see I have them almost a year to clean up their act and come to some amicable solution but this wasn't possible! There are many other ethical places to buy tights from, do not buy here
Answer: I sweat a lot because I live in Florida and the heat makes u sweat like crazy! This fabric is great for us sweaty girls!
Answer: Absolutely. Costco has a number of different leggings with pockets. I bought Skecher's and some other brands from there. They don't slip down. And if you're not happy, Costco takes everything back. They have the best customer service! Pop Fit's customer service is horrible.
Answer: I only ordered from them once but everything was flawless! Would definitely recommend based on my experience.
Answer: A phone call helps but I make sure my list is current - I just updated cause I was stuck in drab winter colors. I have called them with great results