The company has garnered a mixed reputation, with positive feedback highlighting the inclusivity of sizing, comfort, and appealing design features such as pockets in their leggings. Many customers express satisfaction with the product quality, particularly regarding the fit and durability. However, significant concerns arise around customer service, particularly issues with sizing inconsistencies, a lack of effective return policies, and difficulties in resolving shipping problems. The negative experiences related to customer support and product returns overshadow the positive sentiments, indicating a need for the company to enhance its service approach to improve overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered from them for the first time recently and I will never be ordering again. I'll even tell people to avoid them if I have the chance. I ordered my usual size(small). Their website said their sizes are based on sizes from other popular brands, so even if the small was a little larger than normal it should still fit snugly. I received the leggings and WOW. They are HUGE. Like... they are so baggy they are literally falling off of my body. I would need an XXS from this company and even that might be too big. The real warning sign, though, was that I got a paper in the bag with my order that said to return or exchange the item there would be a fee. It didn't say what the fee was, and I didn't want to get trapped with some random expensive bill, so I reached out to their customer support to ask right away(same day that I received the package). The design for the item is cute, and I really wanted to get something that fits(even though it's honestly insane that a size Small didn't fit me). It's been over a month and they NEVER replied to me after two attempts to reach out. I'm afraid to return or exchange the item because of this mysterious fee they held over my head and refuse to explain properly, and it's undoubtedly been too long to return the item now. So, I'm just stuck with this honestly hilariously oversized "small" pair of leggings that I guess I'm just going to have to donate because there's no world in which these will fit me. So expensive and I just have to get rid of them. Horrible company.
I started buying in 2020 during the pandemic! I have a few pairs from then that are still looking brand new after 2 years of use. The product they give is amazing quality. I wear them more often than I do jeans and they're so comfortable! Would 100% recommend!
Because I've gained weight, I normally wear a 3xl in pants. But based on pop fit clothing size chart, I would be a 2XL. I was nervous but ordered my crop fit pants in a 2xl. They fit me perfect
It took them more than 2 weeks to deliver my product and I was not able to track my order. Moreover, I could not even contact the POP Fit company as there were no proper contact details provided. I won't recommend this company to anyone.
I've received my latest subscription package and absolutely am amazed at the quality of this months leggings, they're comfortable, go with almost any color shirt I own and I just love wearing these leggings to work.
Polyester usually doesn't mix with my body chemistry but I thought I would try it out. They made my vagina smell horrible but as soon as I took them off my vagina was fine and back to normal. Also they had a habit of crawling down my body if I went running which wasn't pleasant because it created extra fabric at the crotch. Not worth the shipping and handling let alone the price. They are inclusive in there branding but they need to make a better product before I shop there ever again it was THAT bad. The stench haunts me
I love the leggings and products from Popfit. They are true to description and size inclusive! No complaints. #popfitstyle
I took advantage of the two free leggings deal, but I still had to pay shipping, and I really regret wasting $8 on these. I generally wear a small, but this small fits like a medium or large. The fabric has no support. The waist is an elastic band, which I also hate. I much prefer the wide supportive, but not cutting, waist of fabletics leggings. These are going to the thrift store.
From start to finish my experience was amazing. Their team is freindly and understanding, due to some financial difficulties they made sure my membership cancelation was a smooth process, everything they say about their leggings is 100% true and I am in love with my #popfitstyle. I choose the leggings I want, and with the membership they surprise you with a random pair from your wish list. I will absolutely become a member again as soon as I can!
These leggings are everything they profess to be, not see through, generous sizes, pockets on every pair. They are well worth the price.
Dont get me wrong, the leggings are great and theyre comfortable. But DO NOT do any service with them. Make darn sure youre ordering the correct size and you do not have to return or make any exchanges. This was the second time I ordered from this and this last order was over $300. I had two issues out of the 12 items i ordered. One pair of leggings had a hole in it. As in I recieved a damaged product, keep that in mind. They made me pay $9.99 to ship me a new pair when they are the ones that shipped me a pair that were damaged. Then i had a pair that were too small (the full length do not fit the same as the capri style. Theyre smaller. So order accordingly.) I had 3 other pair that were too small so i returned them for an exchange. 4 pairs total. 1 pair did not have tags on them but i included them in the pocket with a note stating as such. The tag popped off when i tried them off. Tag was on waistband and when stretched to try on it popped off. I have worked in retail many years. This happened every day and you simply reattach the tag. Doesnt cost a dime to do so. They emailed me when they recieved them and accepted 3 out of 4 items and THREW AWAY the pair in which the tag was missing, yet in the pocket. Included was a picture of the perfectly in tack leggings without a thing wrong with them. Of course i then get an email stating they dont accept returns with tag missing. Literally what other company does this? Yet they sent me a damaged pair and that was ok and i still had to pay reshipping for the new pair? They threw away my money and couldn't even be considerate enough to refund me or credit me in anyway. I wanted to support them but I will no longer do so let alone recommend them to anyone. It is a process to get anything done and they will screw you in the end if they can get away with it.
I needed leggings that had pockets, could be sleek enough to fit under my jeans during the winter, and could handle weight fluctuations without either falling off of me or cutting off my circulation. I also needed them to be able to handle a workout without my underwear showing.
I really felt drawn to the different models Pop Fit used in the ads, and they were hilarious, not to mention the prints were adorable!
After subscribing to the monthly club, I was able to choose the prints and styles I wanted to be sent to me, as well as pick a few favorites that were almost always sent to me in the package. I was regularly sent extra goodies as well; athletic socks, gym bags, extra leggings.
The sports bras are extremely comfortable and my skin is able to breathe during a workout. I swear, but it doesn't pool in the boob area.
I wear the sports bras as regular bras now!
I ordered a pajama set, it is soooo soft! It sis flattering and comfortable.
#popfitstyle
These are literally the BEST leggings ever! I am a hairstylist, a wife, a biker and a mommy to 4 kiddos (5,4 and 2 year old twins!) They are not see through, super comfy, dress them up or down! I love the pockets and the fit! They have some tummy control which is a blessing lol FINALLY clothes that are cute, comfy and affordable for us plus size women! I wear a size 20 in jeans and wear an XL in these leggings!
These leggings are the best! They are moveable and comfy! The material makes them where you can dress them either up or down! I have never been a fan of leggings before Pop it!
I love my new leggings. I got the bright purple ones and they are so comfy. The high waist makes them roll proof.
I don't want to trash Popfit's whole clothing line. I love the idea of side pockets. I ordered full length, shorts and Capri. All ordered in same size and all fit differently. Long ones a little big, capris too tight and shorts perfect.
The undies were nice for awhile. All are misshaped after wash which I could deal with because they fit perfectly. At about the six month mark the glue that holds them together started degrading. Pop fit would not replace and these were not cheap. So…unless you plan on replacing every 6 months you are wasting your money.
Popfit used to be amazing. Thick, great quality. Just received my latest order and the quality is terrible. Super thin, cheap material. Nowhere near worth the price. Look elsewhere.
You seriously won't regret trying these! The fit and comfort is unbelievable. I'm so excited to have these and wear them! They are so good, I'm gonna have to buy enough to wear daily!
I love my leggings. Their site caters to all body types and clothing comes in a huge selection of styles, colors and sizes
Answer: Not easy to reason with at all! Awful fit, wrong size and they kept sending tights and drawing money from my credit card after 7 months of trying to cancel an accidental subscription. I ended up with 10 pairs of tights all in the wrong size. They refused to exchange or refund even though I hadn't opened 7 of the packages at all! They then agreed to refund a couple and exchange a couple but once I had shipped the tights back they refused to honour the refund and exchange and kept the goods, refused to send them back! So essentially they took my money, got me to pay shipping to send them back and then also took the goods back! I would advise against wasting your money with this highly unethical business. On first glance this doesn't appear to be a dodgy company in some random third world country, but they certainly act like it and are extremely hard to deal with and super dodgy. I review almost all places I eat and most places I shop and I have never given a negative review, but their behaviour was absolutely appalling! You can see I have them almost a year to clean up their act and come to some amicable solution but this wasn't possible! There are many other ethical places to buy tights from, do not buy here
Answer: I sweat a lot because I live in Florida and the heat makes u sweat like crazy! This fabric is great for us sweaty girls!
Answer: Absolutely. Costco has a number of different leggings with pockets. I bought Skecher's and some other brands from there. They don't slip down. And if you're not happy, Costco takes everything back. They have the best customer service! Pop Fit's customer service is horrible.
Answer: I only ordered from them once but everything was flawless! Would definitely recommend based on my experience.
Answer: A phone call helps but I make sure my list is current - I just updated cause I was stuck in drab winter colors. I have called them with great results