The company has garnered a mixed reputation, with positive feedback highlighting the inclusivity of sizing, comfort, and appealing design features such as pockets in their leggings. Many customers express satisfaction with the product quality, particularly regarding the fit and durability. However, significant concerns arise around customer service, particularly issues with sizing inconsistencies, a lack of effective return policies, and difficulties in resolving shipping problems. The negative experiences related to customer support and product returns overshadow the positive sentiments, indicating a need for the company to enhance its service approach to improve overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I got the popfit bike shorts and sports bra on a promotion, and even without paying full price for them, I'm disappointed. I was very happy with the cheek boss undies (they're sister company) I've bought in the past, but the popfit sports wear is just not it. The fabric is scratchy and somewhat stiff for workout clothes. I wish they were stretchier and softer and more breathable. The fit is okay. They are pretty tight on me, even though I used the sizing chart. I wish I sized up (I think they even recommended sizing down because they're clothes are "super stretchy") I have bike shorts from target that I am much happier with in terms of product quality and price (I'm a L or XL). The list prices on these items are so high, it is not worth it. At first I liked the sports bra (albeit it being a bit too tight), but the elastic band isn't sewed in, making it get tangled inside the bra. Annoying. 1/10 would reccomend.
I've seriously ordered over a month and a half ago now and still haven't received my order! I've contacted support 3 times now and they "re sent" my package two weeks ago and I still don't have it…. Horrible Horrible service
Purchased the "free, you pay shipping" $15 leggings from an Instagram add, and I'm glad I only paid $15.
Quality of leggings is horrible, these are cheaply produced and it shows. Fabric is scratchy & thin, not squat proof. They run very big (particularly in the mid section the fabric bunches up).
Don't waste your $ on these.
Bad designs seam at center gives me a cameltoe. None if the reviews on their website mentioned it so I think they are fake since they are all 5 star for some reason. Edit: I just found out how to review their clothing and the whole customers review is a scam. They don't let you review unless you check a box saying you agree to let them modify your review. Shady business practice.
I'm not super happy. I did the free trial pair, although shipping was almost what I'd normally pay for a pair of leggings. The fabric and quality is nice, but the fit is terrible. There is no way the biggest women in their ads are wearing your leggings. I sized up one size from what I normally wear and I can barely pull them up. The crotch hangs low and they are about two inches above my ankle and I'm only 5'6". I won't be buying again. And they clearly sold my info because I'm getting bombarded with emails, calls, and texts from multiple companies since the day I ordered.
They are fantastic comfortable.great quality n yes very true to size...I love my leggings.worth the money.n got them very quickly...5 stars here
I like these leggings, the pockets are designed well and come in handy. I feel comfortable yet secure as these pants are not sheer or revealing.
There is 5 pairs of popfit leggings in my wardrobe. Not that I like them or ever wear them because I don't. I have 5 pairs because of their predatory business model where they profit of of me forgetting to skip the month. I never wear them because they are just so uncomfortable. They're not as stretchy or breathable as cotton leggings. I hate the material, it doesn't stretch to accommodate my thighs and it traps sweat in my belly button and under my tummy because they are so unbreathable. For a company that markets so heavily to plus size buyers, I'd think they'd make them fit better. They are also very short. Maybe they would work if you are very small, but I am 5'9 and they are extremely short on me, not only do they fit like capris, the crotch of the pants sits between my upper thighs no matter how much I try to pull them up. I figured they ran small and I should size up next month. The 2x fit me equally as bad in length, but the waistband didn't fit my waist. I forgot to cancel for 3 more months . My last month, they charged my account but didn't ship out the leggings (usually about a week until they get shipped after being charged), and I tried to contact them asking if they could refund me and not ship out the leggings. Of course they didn't respond, and two weeks later, I had yet another pair of 40$ leggings that I didn't want. Goodwill is getting 5 pairs of terrible pants lol.
I wanted to really try the first free pair of leggings deal and they said I couldn't because someone in my household already got a free pair. I live with my mom and stepdad and neither of them have heard of it or tried it? So idk why I can't get a free pair?
The legging I ordered were the Lily full length leggings in a size XXL. This is my usual size and they fit true to size. They shipped and arrived very quickly. However, I don't love these legging. They are very rough and the material feels cheap. They aren't horrible but You could definitely find a better legging for that price and I would expect a better feel for how expensive they are. The design of the pants is very appealing but the material is pretty uncomfortable. With that being said, I definitely wouldn't choose to buy another pair or recommend them. If the company was to ever switch material I would definitely consider ordering.
The bra was way too small even though I ordered size they said. The underwear, while being very comfortable material, kept sliding down my butt. I haven't worn the leggings yet to review those but the quick try on I did made me think very thin material, but will update after I have worn longer.
I ordered 3 pairs of leggings on my last order and 2 fit well but the 3rd pair is super tight and they're all the same size! The 2 pairs that fit were the Stella design and the third pair was the Rori that are too tight. Took them 5 days to get back to me and they even said in the email that the Roris are a more "snug fit" than the other styles! So they sell a style that is tighter than the other ones but don't tell you before purchasing? I thought maybe washing them would help loosen them up because they were so stiff when they arrived. First time I had a problem with this company and they wouldn't even let me exchange because I washed them and they need the tags for me to do an exchange. You'd think they would like washed leggings back because they won't stink to high heaven anymore. I'm not very happy. To add insult to injury, I found out the Raypose leggings on Amazon are cheaper. If you've ever seen that viral review about that woman falling down a mountain and her leggings not ripping or snagging that's the brand I'm talking about, and those have pockets too. I'll try that brand next time I'm in the market for new leggings.
These leggings are worth less than the amazing deal they offer. I have washed them several times (always in cold water) and they still bleed on everything. They have ruined countless items in the wash. There is no compression so not great for working out. The material is also rough. Not a fan of the waistband which is a thick piece of elastic, not a true band like other leggings. Save your money. Also buyer beware. When submitting a review on the PopFit site you need to click a button allowing them to not only use your review but to edit it at their "discretion.
I ordered some leggings and a top. The was large enough but didn't fit right, the leggings were good. Why I will never shop at POP Fit again is because there was no return available for my items that didn't fit right and WORSE, I started receiving spam text messages (more than 6 a day!) as soon as I placed my order. SHAME ON YOU FOR SELLING MY NUMBER! Now there is nothing I can do to get it to stop! NEVER AGAIN
I just received my order and don't anticipate wearing these to work out. There is no compression and they are mostly polyester which makes them feel like a 'work blouse' to me, not workout leggings. I will likely just wear these around the house. Also not a fan at all of the elastic waistband hidden in a wide yoga band. Not impressed.
They CARE about making an Excellent Product for their Customers... I Love the Pockets! I can put my cellphone in one and my keys & cough drops in the other! If I don't have my keys with me, I use it for my bottle of water! --- The Pockets are deep and well made! I've been a customer for a while. I was a VIP member for a long time, until I had more than 2 drawerfuls of leggings & shorts!:-) Shipping is Fast & Accurate! All my Leggings have Pockets, because they are all Pop-Fit! All my Leggings are Comfortable, because they are all Pop-Fit! All my Leggings are high-waisted & hit right above my waist, because they are all Pop-Fit! All my Leggings stay in place, because they are all Pop-Fit! None of my Leggings are see-through, because they are all Pop-Fit! All my Leggings are true to size, because they are all Pop-Fit! All my Leggings have Really Good Compression, keeping me & all my extra baggage in & concealed, because they are all Pop-Fit! All my Leggings now are size XXS, because they are all Pop-Fit! I am 5'4" and I Love my Pop-Fit Clothing - All of them! Leggings, Crops, Shorts, Tops, & PJ's!
Fast shipping, emails that keep me in the loop about when my leggings have been shipped and when they will arrive. The leggings are made out of thick material that's not see-through yet very breathable and cool. They have great compression so all of your curves look nice and smooth. They don't roll. They are true to size! Absolutely love them!
I have been dealing with some health issues for the past few years now and it has been, well... devastating at times. It's like every fat cell I have is multiplied X3.
I've been through a lot of treatment. When I saw your ads on Facebook, I thought, "Why not just try? It's worth a shot." I couldn't believe how I was getting my first order for so little money! I'm so so grateful I took that chance too!
When I received my first order, I held the leggings up and thought, "No way! There is no way these little things are going to fit me!" I checked the tag, and yep they were the size I ordered. Off to the bedroom I went. Now, I still wear what's called tubi grip on my lower left leg to help with an open wound on my shin (that has finally closed after 1 and 1/2 years!) So that part slid right on and I thought it had to be because of the tubi grip. But when I put my other leg in and had the same result, I swear I almost cried! I seriously couldn't believe I was wearing these pants! Oh! My! Goodness!
I felt instantly gorgeous! The material felt amazing! It fit just like compression garments I had special ordered from Italy! I'm not exaggerating at all! Italy! And paid over $100 for 1 pair of, that I still had to wear pants over! I mean, I felt freedom again! I couldn't believe the person I saw in the mirror! I looked 10 times smaller too!
The compression felt so amazingly great! It really helps with the pain that Lipedema can cause. My knees feel better, the swelling is controlled more, and I don't struggle getting these on nearly as much as I do the compression garments! (Oh, and these go up to my boobs too! Lol! Which I love, more tummy tucking!) I've started to care about me again! That's been missing for a long time...
I still have to do the other treatments, hopefully that will decrease as I decrease in size! (insert mini victory dance) The compression I get is just as good, if not even more, than what I would get from compression garments! Especially with how high the stomach is covered! So, you need a victory dance too!
I am now a VIP and have several pair, along with the Cheek Boss panties to go with my leggings. I'm also getting a few tops in the mail soon. Oh, and I've ordered some for my teenage daughter too. Unfortunately, these conditions tend to be genetic and she is beginning to have some issues already. But, we are tough girls together and will get through it all! I can't wait to surprise her with her order when it comes in!
Anyway, I'm so sorry I wrote a book here. I just really felt it in my heart to share! Thank you so very much! I'm forever grateful!
Fits like a dream. Soft, comfortable and clings in all the right places. Love the pockets, can fit my phone in them leaving me hands free. Every women should have a pair of POP Fits.
I bought the black Harlow leggings in a promotion deal. They are terrible leggings. The fabric is not stretchy at all. It is a type of itchy drifit material. According to their size chart I would fit in a small. I thought that was odd so I ordered my usual medium size anyways. The medium was still way too small. I could barely bring it over my behind. I am a size 4 in jeans for reference. I could not move in the leggings. I contacted customer support and they informed me based on my measurements that I would be small. I tried explaining to them that their sizing is obviously wrong and that I wanted to exchange or get refunded. They wanted me to pay for shipping to send them back for an exchange which would be even more of a waste. Promo leggings are nonrefundable so the entire order is a waste.
Answer: Not easy to reason with at all! Awful fit, wrong size and they kept sending tights and drawing money from my credit card after 7 months of trying to cancel an accidental subscription. I ended up with 10 pairs of tights all in the wrong size. They refused to exchange or refund even though I hadn't opened 7 of the packages at all! They then agreed to refund a couple and exchange a couple but once I had shipped the tights back they refused to honour the refund and exchange and kept the goods, refused to send them back! So essentially they took my money, got me to pay shipping to send them back and then also took the goods back! I would advise against wasting your money with this highly unethical business. On first glance this doesn't appear to be a dodgy company in some random third world country, but they certainly act like it and are extremely hard to deal with and super dodgy. I review almost all places I eat and most places I shop and I have never given a negative review, but their behaviour was absolutely appalling! You can see I have them almost a year to clean up their act and come to some amicable solution but this wasn't possible! There are many other ethical places to buy tights from, do not buy here
Answer: I sweat a lot because I live in Florida and the heat makes u sweat like crazy! This fabric is great for us sweaty girls!
Answer: Absolutely. Costco has a number of different leggings with pockets. I bought Skecher's and some other brands from there. They don't slip down. And if you're not happy, Costco takes everything back. They have the best customer service! Pop Fit's customer service is horrible.
Answer: I only ordered from them once but everything was flawless! Would definitely recommend based on my experience.
Answer: A phone call helps but I make sure my list is current - I just updated cause I was stuck in drab winter colors. I have called them with great results