Dolls Kill

DO NOT buy anything from this company. I placed an order for a $100 scooby doo weekender bag and they didn't include the apartment number. FedEx said the only way for them to update the address is if the sender reaches out to them directly to update it. When I reached out to Dolls Kill, they said they couldn't do that. That FedEx would have to mark it as "Undeliverable/Wrong Address" so a claim can be filed, then FedEx would have to ship it back to Dolls Kill for them to send me a GIFT CARD and I would have to re place the order. FedEx told me they have a policy where the driver has to attempt 3 times before they send it back to the sender. This whole thing is a mess, all because Dolls Kill didn't put my apartment number. Now, I'm worried that a negligent Dolls Kill employee will forget to put the apartment number on there again and I would have to deal with this all over again. Or, even worse, I would be out $100 and left with a gift card I will never use bc I don't trust this company. Please, please don't buy from them.

I have ordered twice now, first time I gave them the benefit of the doubt because I'm in the UK. But now they're having a laugh! I will NEVER order from them again, firstly the quality of the clothes is not worth even the small amounts they cost! They look good but they'll last 3 wears. Secondly you'll pay for express delivery and expect it within 5 days, then 20 days will go by, you won't have your order and they'll just say "sorry". Nothing else, just repeated sorry's.

Having discovered this store in Los Angeles, this has been my go-to store for all things funky, fun, sexy and unique! They carry a variety of wardrobe and accessory items that can be used for any events, such as raves and festivals. They even carry some items that can be used in everyday life like fun handbags, jewelry and shoes! I recently moved to Brooklyn for a short-term period and was excited to discover a Dolls Kill here in Williamsburg! Their customer service staff is also extremely prompt and helpful which is great considering how rare that is to come by!

I have always had good experiences purchasing from DK, the international shipping is cheap and fast and is always reliable. Recently one of my items arrived damaged and Kimberly from customer services was really kind and helpful to get the issue sorted as soon as possible!

Yolanda went above and beyond helping me resolve an issue with my account. She was able to quickly fix my problem and I was able to place an order the same day. DK's stock is constantly changing, so I'm always checking back. It's a great place for gifts too, last year i got my brother a unique backpack. 🔥

Although you can't call, I emailed my issue and got an immediate reply. The rep continued to email and ask for documents and worked with me until my issue was resolved. I have nothing but great things to say about how my return issue was handled!

I literally just placed my first order and was devastated when i saw the wrong shipping address. I emailed customer service asap, and they are literally the best. They immediately helped accommodate to get the right shipping address and the support was instant! I was expecting to wait for a response, but Paige messaged me almost immediately! Not only am in love with everything on the website bc it's so cute, duh, but now in love with the company & customer service itself. 10/10, would recommend to everyone. So excited to order more and get my first order lol <3

Had an issue with a garment I ordered, I reached out to the customer service team who were SUPER helpful. Swift, friendly and polite responses from all involved and they resolved my issue in a timely fashion!

I bough recently some clothes from Dolls Kill and I was nicely surprised by the quality. It's absolutely amazing!
On the other occasion I made a mistake with the address so I had to contact customer service. There was no number only an email so I was a bit worried. It was unnecessary. The customer service replied promptly and was so so helpful. Don't hesitate to order. Absolutely ammmmmazing clothes 🤗
It's 5 out of 5 🌟🌟🌟🌟🌟

Let me just say my pockets ain't mad. I've ordered at least 3-4 separate times in 2 weeks! My little sister showed me the Black Friday sale it was over! I'm super excited to wear all the dresses, skirts, and shoes I bought! Everything fit perfectly and let's just say I plan on breaking some necks in these fits! Also my package did not arrive on time and with no issues they refunded my shipping! I mean talk about customer satisfaction! Thank you Dolls Kill team! I look forward to many more purchases in the future! I already have a couple fits saved for the near future to purchase!

I made a mistake with my order and I was quickly assisted, my order was corrected. Every time I reach out to customer service at dolls kill I am treated with respect and my emails are always answered quickly and kindly
Great job dolls kill love y'all endlessly 🌈💖

I love this host brand. It is one of my favorite places to shop. Among a variety of styles to choose from their customer service is nothing less than fabulous. They will always resolve your issues in a timeless manner. I would definitely recommend dollskill to friends of mine which I have before. Lately, I've found myself shopping here frequently and don't intend on stopping anytime soon! <3

Listen: I 🏾 me some DOLLS KILL. I recently moved & decided to place an order & a day later realizing I put the wrong address I was stressed. I swiftly sent a email to CS & within a couple of hours I received a email stating they were able to correct it. Relief relief relief because I think I stopped breathing for a minute 😂. I love all my pieces from Dolls Kill & they never disappoint. I wish I could totally afford everything but if I can purchase something I'm stoked b/c Dolls Kill really have some Amazing stuff. I've been a fan for years. I recommend you order something 🥰

Been shopping on dolls kill since 2020 and I absolutely love it!
Recently had a problem with an order, emailed customer service, they were so helpful and friendly, fixed the problem straight away, really amazing!

Dolls Kill distinctive charm lies in its carefully curated selection of unique pieces, setting it apart from mainstream options. What truly impressed me, however, was the outstanding level of customer service. Their genuine willingness to assist, created a no hassle BS free exchange.
It also stands out in terms of efficiency. The fast shipping from the moment of purchase to the swift arrival of my package exceeded expectations. This commitment to prompt delivery and customer service is complemented by fair prices, a perfect balance between quality and affordability. Additionally, the store's regular sales events add an extra layer of excitement, offering fantastic deals on already reasonably priced items. It has truly become my preferred destination for fashion, embodying a harmonious blend of unique style, excellent service, swift delivery, fair pricing, and irresistible sales. Highly recommended for those seeking a fashion-forward and delightful shopping experience!

I always find amazing, funky clothing here. Anytime there has been an issue it has been super easy and amicable to work it out with customer service. It's true they only give gift cards for returns, but that is clearly stated in their return policy, which everyone should read on every website before ordering.

Dolls Kill has got THE best looking collection of clothing I've seen anywhere. Whether you're an exotic dancer, goth chick, raver girl, fetish performer, or just like to play dress up... or maybe all those things like me, you'll be addicted! Awesome shoes and purses too. I love their unique styles; there's something for every mood. Bonus: Their customer service is super nice and helpful, yay!

I've placed two orders with this store. One delivery was smooth, but I encountered some issues with the other. After notifying them about the problem, they swiftly provided a solution that left me satisfied. I'll definitely shop here again!