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PinkyParadise

How would you rate PinkyParadise?
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Norway
1 review
0 helpful votes
Follow dan b.
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Pinkyparadise claim shipping is free, it is not.

Received package, but had to pay tax, handling. +35USD.

Pinkyparadise customer service claim they said something in the sales terms... But they say free shipping.

As an answer they say the can not handle this, but PinkyParadise choose to not register for VOEC.

This is tricking customers!

They are not VOEC (vat on e-commerce) registered by choice. If they registered they could truly say they have free shipping and the customer would know the total cost.

Got an answer below from shop 6th of Nov -24: Answer looks AI generated: I wrote it was tax and handling charges. Still they write to inform me it is tax? You couldn't make up this stuff on bad customer service. Then they continue to mansplain to me that tax is out of their control; As I wrote they chose to do it; they do not enlist to the VOEC register, which would give then to tax. Again spending time, explaining their ignorance on tax and handling. There are 3000 registered companies that manages what PinkyParadise is not able to do...

Of course this is a corporate strategy to trick their customers.
Customer consideration? Not registering for VOEC increases the cost for the customer due to needing to pay PinkyParadise currier to handle tax, which would be cheaper if PinkyParadise organized it from the beginning...

Date of experience: November 8, 2024
Pinky P. PinkyParadise Rep
6 months ago

Hi, Thank you for sharing your feedback. We understand your concerns, and we’d like to clarify that, as outlined in our Purchase Order Terms & Conditions (which are provided during the purchasing process), tax charges are the responsibility of the customer. By completing the order, customers agree to these terms.

As mentioned previously, the VOEC registration and tax handling are beyond our control, and we are obligated to comply with the relevant tax regulations. Please rest assured that our responses are based on the actual tax procedures we follow, not automated templates.

We kindly ask that you review the terms provided during checkout for further clarification. We apologize for any confusion or inconvenience this may have caused, and we appreciate your understanding.

Argentina
1 review
0 helpful votes
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Order several pairs, I love them.

They arrived quickly, well protected, with their gift box.
There were problems with 1 model, but it was instantly fixed and everything so that the shipment was fast.

I would buy many more times.

Date of experience: January 30, 2020
Pinky P. PinkyParadise Rep
over a year old

Thanks for your review ♡We sincerely appreciate it!

Louisiana
1 review
0 helpful votes
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Customer Service You Can Trust!
July 19, 2022

I had a small dilemma with my order, and Pinky Paradise helped me every step of the way. Definitely one of the more reliable contact lens sites! Plus, they have so many cute accessories and gadgets. ID #*******

Date of experience: July 18, 2022
Pinky P. PinkyParadise Rep
over a year old

Thanks for your review ♡We sincerely appreciate it!

Brazil
1 review
0 helpful votes
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Best lenses
January 31, 2020

They were the best lenses I have ever bought. Super comfortable and with wonderful colors, I never had any problems with them. All products are of excellent quality and always send an attractive lens case. Recommend: 33
Order #: *******

Date of experience: January 29, 2020
Pinky P. PinkyParadise Rep
over a year old

Thanks for your awesome feedback! ♥︎ ♥︎ ♥︎
We sincerely appreciate it.

Arizona
1 review
0 helpful votes
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Best Contact Store!
July 19, 2022

PinkyParadise is the best store to get contacts from! I personally only need colored lenses for cosplays. I ordered "Super Violet". The lenses popped up on my dark brown eyes very nicely! They covered them super well. Customer Service was amazing! My post office delivered the package to the wrong address and offered to send me another one. I will definitely be buying from PinkyParadise again! #*******

Date of experience: July 18, 2022
Pinky P. PinkyParadise Rep
over a year old

Thanks for your review ♡We sincerely appreciate it!

Sweden
1 review
0 helpful votes
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I've been buying from pinkyparadise for years and I have never been disappointed! The best selection of circle lenses on the market and the prices are super cheap compared to lenses in Sweden! Order *******

Date of experience: January 30, 2020
Pinky P. PinkyParadise Rep
over a year old

Thanks for your review ♡We sincerely appreciate it!

Belgium
1 review
0 helpful votes
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Lovely
July 20, 2022

Love this brand,
Their lenses are very comfortable and I can wear the lenses for hours without any issues.
Customer service is very helpful and will help you with any questions you have.
In the pictures you can see me wearing a yellow (lunar earth yellow) and a red (super bright red) pair.

I love the lunar earth coloured lenses as they can give your cosplay an anime like vibe and I love it!
Although in my experience they do move around a bit so I have to re adjust them from time to time but other than that I love them!

Definitely recommend them!

Date of experience: July 19, 2022
Pinky P. PinkyParadise Rep
over a year old

Thanks for your review ♡We sincerely appreciate it!

Australia
1 review
0 helpful votes
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Order Number #74027
July 13, 2022

Bought 2 pairs of contacts from this store and arrived extremely fast and were in perfect condition. Very high quality, comfortable contacts and the best customer service! Cannot recommend this store enough!
Five stars!

Date of experience: July 12, 2022
Pinky P. PinkyParadise Rep
over a year old

Awww we are eagerly waiting to serve you again and thanks for the support! ♡

Georgia
2 reviews
6 helpful votes
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I find their lenses to be more comfortable than a competitor's I was using. I have sensitive eyes, so I was glad that thier lenses are more flexible and not super think, but still cover my dark brown eyes. I love the specials they have too, like mystery lenses, though the only downside is that when you get a mystery pai, they are not labeled, so you may not know the name if you love it and want another pair. I'm wearing Cyberdoll Blue now and getting compliments.

Date of experience: January 8, 2023
Pinky P. PinkyParadise Rep
over a year old

Thanks for the positive feedback!

Mongolia
1 review
0 helpful votes
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Poor communication
February 1, 2023

I've inquired with this dropshipping company and they had me put XOXO123 on my fb bio to confirm that it was really me. I did just that and did not get any response. I emailed twice more to follow up yesterday, but still no response. Very unprofessional! If my fb was actually hack in reality, I think that that way verification that they had me do is pointless. The lesson of this is good thing I didn't settle for less. A responsive company should always be on your top list because a business isn't fully successful without excellent communication.

Date of experience: February 1, 2023
Pinky P. PinkyParadise Rep
over a year old

Hi,We're sorry for the inconvenience you've faced and appreciate your feedback. We're actively working to improve our communication and response times. Your input helps us get better.

If you have any immediate concerns or need assistance, please contact our customer support team at enquiry@pinkyparadise.com.

Thank you for your understanding.

Ireland
1 review
1 helpful vote
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Love this brand
July 20, 2022

Stunning brand with my order #V-******* I got these gorgeous lens with amazing colours, this company has great contact time and great variety of lens, they are a very trustworthy brand and I would recommend them to anyone looking for new nice lens

Date of experience: July 19, 2022
Pinky P. PinkyParadise Rep
over a year old

Thanks for your review ♡We sincerely appreciate it!

Texas
1 review
0 helpful votes
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Love the site!
January 30, 2020

They have a huge selection of lenses of all colors, types and sizes. I can't wait to purchase a few pairs and try new looks. I love playing with new looks, wigs, and now lenses. They also have good sales and seem to have them often.

Date of experience: January 29, 2020
Pinky P. PinkyParadise Rep
over a year old

Thank you so much ♥︎

Arizona
1 review
0 helpful votes
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Customer for life!
April 13, 2021

I absolutely love these. The shipping is wierd and I always pay for the Express. Once it hits the us it quits tracking but that's okay because it gets to me a few days later. I need prescription and wow are these perfect. The color pops and I have dark brown eyes. I'm a cosplayer and now I cant ever imagine cosplaying without them. Thank you for the amazing product and the easy to use website that shows customers wearing them. :) @sexyvegetacosplay

Date of experience: April 12, 2021
Pinky P. PinkyParadise Rep
over a year old

We sincerely appreciate your review. Thanks.

California
1 review
0 helpful votes
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Best lenses ever
January 27, 2020

These contacts are so amazing they offer high quality and outstanding colors. I have been wearing contacts for many years these do not dry out and unlike some colored lenses you don't see the color distorting your vision although others will sure be amazed with your eyes if I could rate higher I would.

Date of experience: January 26, 2020
Pinky P. PinkyParadise Rep
over a year old

Thanks for your support and encouraging kind words! ❤

California
1 review
0 helpful votes
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Unbelievable Selection
January 12, 2019

I have been wearing colored lenses for over 20 years and never have I ever found a better selection of the best quality contacts but they have the best prices. So much so that I'm a repeat customer and have steered all of my friends to Pinky Paradise. Great service the one time i needed help with an out of stock item too. Can't say enough good things about my experiences! Most recent order #*******

Date of experience: January 10, 2019
Pinky P. PinkyParadise Rep
over a year old

Thank you so much for your kind words. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Looking forward for more business with u <3

Norway
1 review
0 helpful votes
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Good quality contacts
January 26, 2020

Pinky Paradise has amazing contacts from everything in between crazy colours to natural looks. The lenses I use are so easy to put in as well and they don't hurt at all, such as my other lenses. I myself am not a pro when it comes to lenses, I usually spend maximum 10 minutes maybe, to get one lens on. But the ones I use from Pinky Paradise are soft and easy which only takes me half the time I usually use on the other brands I have.

Their lenses look so good with all kinds of lighting and are very comfortable to wear. I recommend them to everyone who are interested in coloured contacts!

Date of experience: January 26, 2020
Pinky P. PinkyParadise Rep
over a year old

Awww we are eagerly waiting to serve you again and thanks for the support!

New York
1 review
1 helpful vote
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I ordered my lenses and paid extra for express shipping (4-7 days) and it still took a month. They refuse to refund the additional shipping charges I paid and won't even let me return my contacts without paying MORE SHIPPING. The event I needed the contacts for passed, and now I have lenses I paid extra for. I used to buy with them but this experience makes me feel like I am not valued as a customer. Their products are good, but I I very disappointed with their service.

Date of experience: November 24, 2021
Pinky P. PinkyParadise Rep
over a year old

Hi, Thanks for your feedback and our sincerest apologies for any inconveniences caused. Our customer satisfaction is the utmost priority and we will ensure to open investigation regarding this matter. Please email us at enquiry@pinkyparadise.com and provide your order number for further assistance.

California
1 review
0 helpful votes
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Would recommend!
July 20, 2022

Pinky paradise is a great site for buying contacts! I purchased some lenses for cosplay. They arrived faster than expected, and I love them. Order#*******

Date of experience: July 19, 2022
Pinky P. PinkyParadise Rep
over a year old

Thanks for your review ♡We sincerely appreciate it!

Slovakia
1 review
0 helpful votes
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Fully satisfied
January 27, 2020

I already bought lenses from pinky paradise several times and I never had any problems. There are natural ones as well as more crazy ones and it's always packed with some cute case!
I'll definitely be buying more from them!
Order ID *******

Date of experience: January 27, 2020
Pinky P. PinkyParadise Rep
over a year old

Thank you so much for sharing your experience with us. Looking forward for more business with u <3

Brazil
1 review
0 helpful votes
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Very cool experience!
January 27, 2020

Bought 3 lenses and all of them are amazing! Especially the pink one in the picture, I'm really in love with it. I had no problems buying it (I'm from Brazil) and got a good discount. <3 My order was Order #: *******.

Date of experience: January 26, 2020
Pinky P. PinkyParadise Rep
over a year old

Thank you so much for taking the time to leave this review. Have a nice day! ❤ ❤

Overview

PinkyParadise has a rating of 3.2 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PinkyParadise most frequently mention customer service, contact lenses and brown eyes. PinkyParadise ranks 13th among Contact Lenses sites.

service
34
value
32
shipping
34
returns
20
quality
32
This company responds to reviews on average within 12 days