Overview
Perpay Inc. has a rating of 4.2 stars from 1,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.
I have found that the services offered not only have helped me in times of financial flexibility but that the customer service is very helpful and allows me the ability to get what it is that I am looking for in a convenient and reliable way.
I thought I would try this out and purchase something I normally wouldn't spend that much money on in one shopping trip! The payments fit my budget and it was very easy to do! I paid it off early and now looking for my next purchase!
I recently had a few issues getting my direct deposit set back up. Tanner was my contact. He was incredibly helpful. Walked me through the issue, helped me solve the issue, and got everything fixed for me. He was so responsive via email. I just cannot be happier with the customer service I received.
I love this app. This app actually helps you take time and pain something that you may want and as well if there's ever a mixup or anything, they definitely investigate to help solve the problem and find the solution.
I've been a good customer and was recently deceived buying some items that look nothing like the picture and description. I put in a ticket with customer support because that the only stupid way to get a hold of anyone. Well 2 weeks later, I've gotten one response from a Kevisha who said she refunded me but it was for a previous item that was already returned and refunded by the original very helpful rep Kylie. This Kevisha didn't bother reading my issue obviously and I'm sitting here sending messages everyday with no response. I have multiple tickets in and no reponse from anyone. It's absolutely ridiculous at this day in age the only way to contact anyone is by putting in a ticket for them to ignore. Why have a job if you aren't doing your job?
Ordered two items the first time. Only received one and had to reach out myself as to why I didn't receive it. If the item isn't available then shouldn't be on the site. The item I did receive did ship out earlier than the first pay. So that was a complete bonus and very exciting. Today's purchase looks like I'll have to actually wait a week and then 3-5 business days for it to still be shipped. So who knows when you'll ever get your item, we'll see. I need a couple more great experiences in order for me to tell any friends or family.
Thank you for sharing this honest feedback! We're sorry to hear one of your items wasn’t available and appreciate you taking the time to follow up with our team. We're working on making our inventory listings more accurate to avoid issues like this in the future. On the bright side, we’re glad your first item shipped early — that’s the experience we aim for; we hope your next few experiences are smooth enough to earn your trust! Regarding your newest order, we’ll definitely want to keep an eye on it just to ensure it gets shipped and delivered in accordance with our usual shipping timeframes. If you have not done so at this time, please reach out to us via hello@perpay.com, and a team member will be more than happy to look into your order from there!
I have had horrible customer service experiences with your company. It is nearly impossible to reach anyone with questions and it feels like I get ignored when it comes to shipping on orders that I have been approved for and have already purchased a couple big purchases and never missed a payment for. It would be nice if your company could provide better customer service
Thank you for sharing your feedback — we're sorry to hear this was your experience. We strive to make our service simple and supportive, especially for our long-standing customers. We understand how frustrating shipping delays and communication issues can be, and we’d love the chance to follow up and improve things. Feel free to contact us directly at hello@perpay. Com, and I assure you, a team member will be more than happy to follow up with you and take the next appropriate steps from there!
Things are expensive had acct paid through direct deposit paid in full and I just found out they put it on my credit report that I owed 1.00 yes one dollar which isn't true I owe nothing can't find acct hard to get a hold of people
Thanks for bringing this to Perpay’s attention. It's important to the team that credit reporting is both accurate and transparent. If there's a discrepancy—even as small as a dollar—the team wants to get to the bottom of it quickly. For help locating your account or clarifying the balance, please email hello@perpay. Com so they can assist further.
Your products are extremely expensive and I am having 2nd thoughts on if I should return them.
I still have not received the luggage I ordered 19 days ago.
Thanks for bringing this to our attention. We’re sorry to hear you haven’t received your luggage yet and completely understand your concerns. We're committed to making sure our customers are fully supported throughout the entire ordering process. If you haven’t already, feel free to connect with us at hello@perpay. Com – our team would love to help resolve this quickly from there!
After 2 weeks of my item not shipping i contact them and they say out of stock and to pick another item. Its been another week since ive picked one and still zero response. They've taken money each week but to item
We're so sorry to hear about the delay and the lack of follow-up—that’s definitely not the experience we aim to deliver. We understand how frustrating that can be and appreciate the feedback. Our team is currently working through a large volume of customer outreach at this time, but we will get back to you as soon as possible! Thanks for your patience.
I like that I can get the products I want and pay for them over time. I also like that it builds my credit. I wish some of the shipping did happen after my first payment but what can you do.
I am trying to return an item that was in my cart but i never ordered it. They just shipped it anyway and it was in the cart since December. Now i need to return it and they want a fee for it! Plus i sent email to customer service and still have not heard back!
Thank you for sharing your feedback! We take concerns like this seriously and wants to ensure everything gets sorted quickly. At this time, our team is currently working through a large volume of customer outreach at this time, but we will get back to you as soon as possible, if we haven't at this time. Of course, you're always welcome to connect with us again via hello@perpay. Com, and I assure you, a team member will be in touch with you from that point forward to assist you in any way we can!
I had a delivery Friday 5/2/25, and FedEx disregarded the signs stating not to leave packages outside, disregarded my FedEx delivery manager profile with the code to door, and didn't call me. They left package on front steps and my sneakers and slides where stolen while in was at work, I have emailed twice and still haven't got a respond.
Thank you for bringing this to our attention! We're very sorry your delivery wasn’t handled as expected — your instructions should always be respected. While FedEx is responsible for final delivery decisions, we are committed to supporting our customers through situations like this. A team member has reached out to assist you with this issue, please respond to their message and they'll take care of the rest from there!
Prepay is wonderful. I am able to buy the new products and have enjoyed everyone of them have not had a problem at all with any of the items that I have bought. Easy payment and is deducted right from my paycheck
I was frustrated that I couldn't access PerPay to start but the moment Gabby responded I was instantly at ease. She made sure all my issues were resolved and was extremely friendly throughout the entire process. Even with my lack of technical expertise she managed to stay calm and effective. I'm amazed. Thanks again Gabby!
Good afternoon I filled how to response to return the item it's not what I thought it was haven't heard from anyone or email back or cannot contact anyone to return this item. I'm being charged every week and I'm trying to return this item for the last two weeks it's not what I thought it was. I thought it was a speaker surround system And it's
Thank you for your review and for bringing this to our attention. We're sorry to hear that the item didn’t match what you expected and that you've had a hard time getting support. That’s not the standard we strive for. It looks like a team member has reached out to address this situation; please respond to their message, and they'll be more than happy to offer assistance from there!
Great products, service, and spot on delivery! I use Per Pay for Christmas shopping and between time, some personal shopping. I believe I have been a customer since sometime in 2017-2018. Per Pay has not let me down any of those years.
It's just so amazing being able to purchase something and the payments are set up as direct deposit so i never miss a payment and it has really boosted my credit score i would highly recommend perpay to any and everyone
Sometimes you really be wanting something but then you worry about money for something else later. Well with Perpay they helped me balance my shopping with also handling important things. What makes it easier is you can pay the price through your payroll in small increments at a time until paid off!
I feel like they take you through a lot. I feel that if i already have an open direct deposit I shouldn't have to go through yet another direct deposit I'm currently waiting on a device that I ordered months and was approved for months ago when all they had to do was update my amount on there end…but yet I'm still waiting.
We appreciate you taking the time to leave feedback. We aim to keep the setup process simple, and we’re sorry for any confusion or delays you’ve faced - updating direct deposit details can sometimes be required depending on your minimum payment. Unfortunately, we are unable to update any information related to your direct deposit, including the amount that's taken out. To do this, you would need to manually change the amount on your end, or, connect with your employer or payroll provider to have them facilitate that change for you. If you would like us to help verify that the amount was changed, or if you have any additional concerns, please feel free to reach out to us at hello@perpay.com, we'll gladly assist you from there!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delay and confusion surrounding this issue—it’s never the experience the team wants for any member! It’s clear this situation has been frustrating, as it sounds like the initial messages were misunderstood, and there may have been a mix-up between past and current issues that you were experiencing, and for that, we sincerely apologize. We want to ensure that all of your issues and questions are handled and answered, respectively - if you still have outstanding issues that need to be addressed, please reach out to us via hello@perpay.com and reference ticket #9TX7RPM9C5LQ to have your concerns escalated. A team member will be more than happy to assist you from there!