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PayoneerReviews 9,943

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


payoneer.com
Founded in 2005
+234
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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
451
value
401
shipping
272
returns
265
quality
388
This company responds to reviews on average within 4 days

Instant Feedback

1 review
Ukraine
1 review
2 helpful votes
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Payoneer Scam
July 25, 2016

I'm a broke college student and i work online. The company i worked for is affliated with Payoneer. Because in their words they don't work with paypal.

I sent in 100$ into the account and it's been 6 months and i'm yet to receive my master card. I have re-applied several times and it's the same story "we have shipped your card" Even a slug wouldn't take that long to deliver a mail. I sent a mail to there customer service and yet no replies. And the money in the account keeps reducing. This isn't fare. That money can buy me stationery for the coming school year. I really regret ever coming across payoneer. Yours sincerely pained broke college student.

Date of experience: July 25, 2016
Payoneer P. Payoneer Rep
over a year old

I am sorry to hear your card never arrived, Tian. As we rely on local postal services, there might be some issues and I am sorry to hear you experienced that. That said, please see my private message, I'll be happy to look into it for you.

Uzbekistan
1 review
4 helpful votes
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I have tried to receive payments many times from my client, but payments has not been approved. I have tried discover why payment is not approved, but support is very slow and all my payment request is overdued. And finally they disabled my accout by undisclosed reason! So much terrible. The Russian support do not want to talk, did not listen at once close the live chat.

P.S.
Registration was correct, submitted IDs (different info: names, numbers, addresses). I received card, activated them and everything was OK.

Date of experience: July 23, 2016
Payoneer P. Payoneer Rep
over a year old

I regret to hear about your delay of Payments, Artem. I will be happy to look into this matter with you, please see my private message.

Pakistan
1 review
3 helpful votes
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Regret it
July 22, 2016

It was the worst mistake i made. Please do not ever sign up for it. They are the worst service ever! My card didn't arrive for almost 4 months and i didn't get it ever at last i cancelled my account! When i tried to send their support emails they replied back with bot generated emails. When i tried to do live chat it took me 40 minutes to get to number 1 on queue and then it reset itself again to number 32. They just play games with you and suck money out of the wallets! I had my first payment of 44$ in it and i thought i would use payoneer but i didn't know that they are this $#*! service. I left those 44$ and didn't withdraw them because i couldn't without my card which i never received! Please for god sake don't ever sign up for it! I posting this here and almost everywhere so nobody regrets it later! I got tired of their $#*!

Date of experience: July 22, 2016
Payoneer P. Payoneer Rep
over a year old

I am sorry to learn about your experience with Payoneer, Syed. I will be happy to try and improve it for you, please see my private message.

GB
2 reviews
5 helpful votes
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I regret ever signing up to Payoneer. There support is terrible. They keep losing payments. I've waited a month now for them to refund £500. Support is a joke, staff keep contradicting each other, I can't get any straight answers.

Date of experience: July 19, 2016
Payoneer P. Payoneer Rep
over a year old

I am sorry to hear you had such an unpleasant experience, Lyle. I would, however, love to help you out. Please see my private message.

California
1 review
1 helpful vote
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Fastest
July 17, 2016

Skrill and payoneer are the best you can get for online payments.

Date of experience: July 16, 2016
Pakistan
1 review
0 helpful votes
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My customer paid me 540 usd

And 3 days passed payment is not approved and no one contacted.

This is the first time I am using payoneer and really disappointed on payoneer

Date of experience: July 16, 2016
Payoneer P. Payoneer Rep
over a year old

I am deeply sorry to learn that, Asim. Please see me private message to you- I'd love to help out.

Serbia
1 review
15 helpful votes
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Terrible Company
July 15, 2016

This is the Terrible Company ever.
They always delay, delay and delay you payments.
Support is terrible and they always message you 1 time for a week no more.
Forgot phone calls, I wait 45 minutes on telephone line and never response.

Please dont lose time for this company.

Date of experience: July 15, 2016
Payoneer P. Payoneer Rep
over a year old

I regret to learn that this si your opinion on Payoneer, John. Please give me the chance to change your experience with us. See my private message.

Poland
1 review
3 helpful votes
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- have problem to withdraw money from adverstier (cant connect company to account)
- support answer 1 time for a week
- support is $#*!ed and dont want to help you. I asked what to do, like bots said "create 2nd account", but FFS in first account have prepaid card, my company only send me money to prepaid card. Support answer "create 2nd account". REALLY?!

Dont lose time for this company.

Date of experience: July 13, 2016
Payoneer P. Payoneer Rep
over a year old

Hi Damian, I'm sorry to learn about your experience. Please see my private message to you, I'd love to fix your experience.

New Zealand
1 review
0 helpful votes
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I signed up for Payoneer in 2014. I made a mistake on my application and they told me I needed to change it. That's fine. But they don't allow me to edit any of my details and instead don't reply to any of my messages.
My partner and I have a business where we put in over $40k to Payoneer and yet they are denying me to make a personal account. Your loss Payoneer.
I ask them to cancel my account (my account that has been "awaiting approval" for over a year. Can you really call that an account?) so I can make a new one and now they blocked me.
Your customer service are SOOOOO terrible. They don't even understand basic English apparently because every request I ask of them they deliver me something completely different.
I give up.

Date of experience: July 10, 2016
Payoneer P. Payoneer Rep
over a year old

I am sorry to learn about your experience, Lu. Please see my private message, I'd love to see if I can help out.

Turkiye
4 reviews
5 helpful votes
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I successfuly signed up without any warning. I carefully read their blog and tos before signup. After signup and getting approved I said to myself let's look what they've got and tried to fill "request money" page.
What I noticed is that I can not select Turkey as a country. It simply doesn't appear in the drop down selection list.
I immediately searched their whole website regarding this issue, maybe Turkey wasn't in their list for a reason... not a single post regarding this issue. So I mailed their customer service.
They asked me couple questions, bla bla bla. Eventually I learned that I cannot request money from Turkish residents.
I asked the customer service to issue a press release, they said they are considering it in the future.

Date of experience: July 6, 2016
Turkiye
1 review
1 helpful vote
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Racist
July 1, 2016

They dont accept Turkish people for their affialite program. They accept 6 milliar people in world but only dont accept Turkish people...

Date of experience: July 1, 2016
Bangladesh
1 review
1 helpful vote
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I used my payoneer prepaid Master card at ATM in DBBL Daulatpur,

Khulna, bangladesh Branch. My withdraw amount USD around $13 dollar

And my Bangladesh currency taka amount 1000 TK. My question is my payoneer

Account balance $19.47 is available. When i used this address

ATM in DBBL Daulatpur, khulna, bangladesh Branch.

My payonner account balance is now $0.13 and i

Not get any withdraw from this ATM and cropped my

All payoneer account balance.

I send payoneer inquiry but they are not reply my email i wait more then 10 hours what is this. My inquiry id #**************

Date of experience: July 1, 2016
Payoneer P. Payoneer Rep
over a year old

Hi Rakib, it seems that the funds were sent back to your Payoneer account today. Please have a look and feel free to message us in private if you still run into some issues with that,

Pakistan
1 review
2 helpful votes
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Payoneer is one the worst service provider, don't use it they just take annual fee and no one there to resolve your issues which are created by Payoneer. Keep asking for ID and holding your payment for weeks.

Date of experience: June 23, 2016
Payoneer P. Payoneer Rep
over a year old

I regret to hear about the issues you have had with Payoneer, Faisal. I'll be more than happy to try and help, please see my private message.

Zimbabwe
1 review
4 helpful votes
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I wrote a review here a few days ago, to which a Payoneer rep. Responded asking me to check a private message he/she had sent to me. The message read:
I regret to hear that your account has yet to be approved. In order to properly assist you, I would appreciate it if you could send me your reference number so I can take a look.
So i sent the ref number. But got no reply, never had from them again!

Date of experience: June 20, 2016
Payoneer P. Payoneer Rep
over a year old

I am sorry to learn about your experience. I would love to step in and assist, please see my private message.

KR
1 review
0 helpful votes
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I am freelancer and I have few months experience with Payoneer with thousand dollars transactions. Over all the service is good but now I am facing few bad experiences that I want to share with the world.

Issue number one: Payoneer master card is not working any more at most of the Pakistani ATM machines. I am talking about Karachi I have tried almost every ATM that supports master card, you can only withdraw funds from main branches of standard chartered!

2nd and biggest mistake of life I have made. On 15th Jun 2016 I was in a emergency situation so I have requested my old client to pay me through Payoneer beacuse I thought it is a fastest way to get your funds, but that was my biggest mistake! I have sent the payment request via Payoneer and he paid $350 instantly. Today is 19th Jun, 4 days passed and my payments are still in review! I have called costumer service, hardly they picked my call after two hours and representative said she is unable to say or conform any thing about myr payment status! No time frame I am just counting on clock! Can any one tell me what that means? What's wrong Payoneer? I need answer and a proper solution ASAP!

Date of experience: June 18, 2016
Payoneer P. Payoneer Rep
over a year old

Hi Zahid, first I would advise to look at this thread to see where is the best ATM to withdraw from: http://community.payoneer.com/en/discussion/2800/atm-withdrawal-in-pakistan/p1. Also please note that the option to withdraw your funds directly to your bank acocunt is now available in Pakistan too. As for your pending payments, please see my private message to you.

Brazil
1 review
4 helpful votes
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I make a withdrawal just now in a case 24 hours in a shopping center in my area.

When making a withdrawal operation, put the amount of $194.98 and allowed Ok, and asked me to confirm if I really wanted to draw this amount. As I saw that allowed withdraw this amount, then clicked cancel it would withdraw the amount of $194.98, since charges $7,00 per sack. What happens is that when canceling, even had not made the transaction completely, was deducted the amount of $189.00 of my Payoneer account.

I would like my refund back, did I get it money. I would also like the reimbursement rates of 1 per attempt to serve with insufficient funds, since the error was of you taking the money from my Payoneer account.
I came to call the Cashier's 24-hour support, however as it is a country other card they spoke to contact directly with the bank.

Also opened a complaint at the mall detailing the event, follow the attached photos.

I would like a solution, since when I started using the service you only had problems.

I ask for a solution as quickly as possible because I need the money to pay my bills.

I'm waiting for answers and I am available for further details.

Grateful!
Arthur Diniz.

My email Payoneer: *******@gmail.com

Date of experience: June 15, 2016
Payoneer P. Payoneer Rep
over a year old

I am sorry about your experience, Arthur. Thank you for sharing your email, I sent you a private message to follow up on it.

Kenya
1 review
2 helpful votes
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I had posted a review and a Payoneer Representive here replied and requested that i provide him a Reference Number. I Provided the reference Number but since then, I havent heard from the Repsentative again. Does he/she surely help? Has anyone received a help from here? My account has been under review for a month now and Its FRUSTRATING.

New Ref: **************

Date of experience: June 14, 2016
Payoneer P. Payoneer Rep
over a year old

I; m sorry about your experience- please see my private message to you.

Cyprus
1 review
1 helpful vote
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Payoneer
June 14, 2016

This is the message that i have received from Payoneer after they close my card and lose money from my business and from Airbnb...

Your account has been closed for undisclosed reasons. Please contact Airbnb EURO to find an alternative method of payment.

Don't try to make card or anything with Payoneer, they are not serious... they only steal and lie... trsut me... i show you the photos... no need to say words...

Date of experience: June 14, 2016
Payoneer P. Payoneer Rep
over a year old

I would love to look into this for you- please see my private message.

Malawi
1 review
0 helpful votes
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My account was put on hold to verify my ID I did what they said I shouild do send additional ID and I did. Its now two weeks and counting no response from Pioneer. Why? I have bills I need to pay and my money is being declined? And am getting no help fromPo=ioneer. What am I supposed to do? My ref **************. Pioneer help now and getting sick of your service

Date of experience: June 13, 2016
Payoneer P. Payoneer Rep
over a year old

Hi Jeff, Thank you for sharing your reference number- I will look into this and will do my best to assist you and help you solve this.

Sri Lanka
1 review
2 helpful votes
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This is $#*!
June 13, 2016

Payoneer is totally $#*!. I send mails to customer service four five times but never get reply from any person other than automated reply. I tried to call but they never response. The response is totally $#*! and never solve my problem. My account is locked but send too many proof, But they don't response. I'll never ever recommend this to anyone. I heard some other services Skrill and moneybookers with good review. Hope to switch and I advice to NOT TO USE payoneer.

Date of experience: June 13, 2016
Payoneer P. Payoneer Rep
over a year old

Hi Kasunka, I am sorry to learn about your experience. Please see my private message to you.